Pearle Vision

I was late for my exam due to traffic but they didn't seem to mind and I was in and out in less than 40 minutes. The staff were friendly, helpful and professional from start to finish. Dr. Gericke answered all of my questions and then some. I will be back!

I have never been to Pearle Vision before. The entire staff was very friendly and helpful. Erin did an outstanding job helping me selecting the correct lenses for my glasses.

Quick and friendly service! Everyone very helpful. Glasses adjusted well and wide selection of daily contact lens! Lots of parking and clean building.
They take VSP insurance, preferred in network (score)

At the beginning of this whole Covid-19 our 10 year old daughter broke her glasses that we got from Pearl Vision last year. We ordered a kit (because Covid) but still could not fix them. Today we took the chance and drove over to the Pearle Vision store on Battlefield. They appeared to be closed but we called the number on the door anyway & while we were calling a Red Truck pulled up and man named Chris told us they will be opening up on Monday by appointment only. He asked us what we needed and we showed him our daughters broken glasses. He took them and said give him a second. He brought them out and they were fixed. He was so nice! When we left my husband said I'm coming here to get my glasses. That was great costumer service. We were so blessed by this mans kindness. Our daughter can see again and stop having headaches. His name was Chris and he may never know just how much he blessed us. He definitely went out of his way and we appreciate him very much. We will now be loyal customers because of this one act of kindness.

They staff was really helpful and welcoming! They helped me figure out everything with my insurance and how to pay for my contacts and glasses... as a post college student this was crucial for me. This will be my new go to place!

I hate going to the eye doctor. I've hated it since I was in 3rd grade, and I put it off as long as possible. Honestly, I ended up at Pearle Vision because of a Groupon and did not have high hopes. The downstairs staff is much different than the upstairs staff, but I was really pleased with the eye doctor. He was great and didn't make me feel self conscious about how blind I really am.
They do have a wonderful online scheduler, that shows you all the times available for any given day and you can do it completely online and through text. I got my eye exam, some really cool frames and still spent a healthy chunk of money above my groupon. But, glasses are one of those things you wear a lot and it's worth putting the extra money into for something you'll be happy with. They have super cheap frames all the way up to super expensive name brand designer frames. Plus, they print your prescription out so you can shop online... not that I would ever do that, of course lol. I've also had to come in here to get my frames adjusted and they do it on site in just a few minutes. This Pearle Vision is not a bad place to go for one of life's necessary evils.

I've been going here since '04 or longer. Great location and friendly assistance.

I did have a bad experience recently.
I went in for contacts for the first time. The doctor seemed to be....off. I went home; and couldn't read the road signs. Oddly enough it was easier to see with the contacts in with my glasses on as well.

They didn't charge me again. When I called they took me that day and had a different doctor this time.

If it wasn't for the last part I wouldn't have came back.

The doctor that checked my eyes was outstanding. Once I got downstairs things did not go as well. I live on social security and wanted to use frames from the time before last. The young man who was assisting me said that he was new at this and that was more than obvious. I thought the price was quite high. When I came home, I found my receipt for the previous glasses. The price for lenses is 98.65% higher than it was 2.4 years ago. I had done business with Pearl for a number of years. I will not be going back.

This place is soooo unorganized. Ordered my contacts at my appointment. They told me that they were going to call me when they came in and it should take around 2 weeks. I've never had contact take that long but I figured no big deal. 3 weeks later still no call. I called them and they tell me the contacts aren't in yet. I called back the next week they say the contacts still aren't in yet. So I physically go down to the store and ask them where my contacts are.

They tell me that the girl who ordered my contacts forgot to submit the order so they were never actually called in. But they still took the $60 out of my bank account to pay for the contacts they never ordered.

I got fed up and asked them to send my prescription to Sam's Club and specify that it be sent to the one on El Camino Alto. I waited a few days and called Sam's Club and they tell me they still don't have my prescription. I call back Pearle Vision and they insist that they sent it so I nicely request that they please send it again. Next day Sam's Club still doesn't have my prescription. So I go to Sam's Club and ask that they check again and then call Pearle Vision they insist that they have at this point sent it 4 times. I asked them did you send it to the one on El Camino Alto? They said of course that's where you asked us to send it. I asked them to read off the fax number that they sent it to and it's the fax number for the Sam's Club on the other side of town. I give them the correct fax number and they insist that it's wrong. I insist that they actually send it and just stop jerking me around.

I eventually got my contacts from Sams Club same day for HALF THE PRICE. I will never use Pearle Vision ever again and I recommend that nobody else uses it either.

Super friendly and helpful staff. Very knowledgeable and informative. Dr. Gericke was very patient and they were able to work me in last minute.