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Our network of professionals is dedicated to finding the right loans to help clients better manage their mortgage needs. NMLS ID # 75243
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- Boe B.SoMa, San Francisco, CA01Jun 24, 2021First to Review
I've never penned a negative review for anything in my life, but working with PRM has been an exercise in frustration from day one. I was a first time home buyer and felt like I was sort of neglected during the process leading up to closing, and when that day came, there were issues because I didn't have the proper documents from them. That was frustrating, but we made it work. Then, the week I moved in, I was notified that they immediately sold my mortgage to another company without mentioning anything. I'm sure this may be a common practice, but as a first time buyer, a heads up would have been nice.
And none of that compares to the frustration I've experience with them absolutely blowing me up with spam mail and calls since then. I've asked them politely to take me off their call and mailing list multiple times, but they persist. I'm honestly not sure what else I can do at this point besides warn others so that they can avoid the same fate.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Compliance T.
Jun 24, 2021
Hi Boe - I am sorry your first-time loan experience didn't go the way you intended. Please email me your contact information and who you worked with to feedback@prmg.net. In regards to your loan being sold, there was a document given to you twice once in the initial loan package and then again in final loan docs that you have to sign titled - Notice of Servicing Transfer. In regards to spam mail once the Deed is recorded, unless you opted out of the prescreen offers, during the process, then this will happen, unfortunately. - Best Regards, Christina Moore