Nike San Francisco

Lazy staff. So beyond privileged lazy staff.

Every floor you have to go up to an employee to ask for a size or fitting room. They never come up to you. They just group together and chat.

Today store was empty, and they could not fulfill a same day order. When all floors were empty. Maybe 20 customers in entire store. (Monday MLK day)

Tbh the whole staff needs a training or just lay them off and get robots. No benefit to having a live staff.

Always a large variety of sneakers that people actually want. 2nd time coming and they are consistent with the inventory

I would give this store no stars if that were an option. The staff is scarse and the few around are NOT helpful. We waited for support but no one came by and even asked us if we needed help, and eventually had to flag down some one for help. Then the employee brought the pair of shoes out, he almost threw the box at us and left, avoiding me when we were trying to get a different size. After waiting about another 10 minutes, we asked another employee for help. He was a little more helpful but serving too many people so inefficient and frustrating for all. My daughter really wanted Nike shoes so we had to stay and deal with the lack of service, long wait and careless staff, but if it were just me I would have left from the very beginning. It took over an hour to get 2 pairs of shoes and when we finally got the shoes, we then had wait in the long line to pay. I will be avoiding this shop in the future!

I have had a great number of very positive experiences at this location since I last posted. Staff is much friendlier and it's much more enjoyable to shop here now. Well done Nike!

I have been this store many times. Every time I come to the store, it seems that there are less and less workers.
Waited for a long time to get assistance. No one on the floor 4. I had to go up and down to find a staff to get a pair of shoes.
This is a store to look at the product and definitely recommend using online store to purchase if you would like to buy the product.

Came out here on a weekday, parked at the Union Street Garage and walked across the street onto Post St. The NIKE Store is situated on the corner of Stockton St and Post St. There is security inside and police officers on the outside. The store has 4 levels and is well stocked with shoes of all kinds as well as clothing and accessories. The staff is plentiful and helpful. We came to exchange some online shoes and clothing. It helps to be part of the Nike club. Exchange was performed quickly and painlessly especially when you have the receipts. Recommend.

Every time I come to this store, I'm more disappointed than the last with the lack of assistance and customer service. There used to be a standard to greet and ask if you could help a customer find something, now you're lucky if the floor associates will stop talking to each other long enough to help, if you can even call just looking at you and saying "no we don't have it" without checking.

Went in to try on and purchase new running shoes, I knew they were onsite because they were available to order same day pick up with a 2-hour max but I hadn't purchased this type before and wanted to try them on.

After looking and not seeing them on the floor, asked the associate that was in the Women's Shoes area (but not actually working just socializing), where they could be located, he simply looked at the picture and just said we don't have those and went right back to his conversation goofing around with his coworker.

Ended up still having to order them for pick up from the same store I was already in, waited an hour to receive the email that they were ready and picked them up.

I've had multiple experiences at this store where an associate simply tells me they just don't have something without bothering to check the system or in the back and every time the items were available in the store. Disappointing at best.

2 stars because their order for in store pick up was reliable and fast.

Love Nike! Always have been wearing their gear and merchandise. For me I love playing basketball so I've bought a lot of tech fleece pants over the years and running shoes

Lucky I was able to hit on KD14 Aunt Pearls. My grandmother actually fought it as well around the age of 78.

Nikes customer service is really good people make think their service isn't good but it really is. I try avoid peak hours but I notice Nike always gets busy, so be patient with them because they're some of the coolest peoples!

I made the trek to Union Square against my better judgment. This place is a joke. Six floors of nothingness. I had thought they would have walls of Nikes, but the selection was sparse and minimal, not only for shoes, but for their whole lines of clothing and shoes. They did not even have the Air Force 1 07's I wanted, one of their iconic shoes.

I will never ever but anything Nike, for a long list of reasons outside of this experience

Walked in the SF Nike store... it wasn't until the 6th floor that a salesperson greeted us (kudos to you). Store looked amazing, clean, neat and organized but no service whatsoever. They were more into talking to each other. Smh! Didn't buy anything at this store. Will go to another Nike instead