Moe's Southwest Grill

The app shows that the Fajita Kit should come with two bowls of onions and peppers yet this Moe's only gives you one bowl. I have asked them why on multiple occasions and have never received a reason. Either the app is wrong or this particular location is short changing their guests.

Other than that, we enjoy Moe's, but get annoyed that they keep short changing us.

Multiple time this place has gotten my order wrong, including forgetting extra ingredients paid for and even double charging my cc online and not fixing the problem. Spoke to manager/owner multiple times and refused to credit back my card and too cheap to remedy the situation by giving me a new order.
Recently the manager even hung up the phone on me. Do not recommend and will never spend my money here again. Hope the business fails for treating customers like this.

I used to come here for lunch every for like a year they have gotten worse and worse over time. Started off with them giving me basically no meat ect very small bowls. On the website it says they close at 9:30 so I got there at 9:05 and the employee refused to make anything and said they were closed. They were not apologetic in any way if any was rude. I see why it's 2.5 stars! GO TO PANCHEROS!!!!!

This Moe's is like the others I have eaten at. The people at this location are friendly enough. FREE chips come with each meal that you order. I got 1 crunchy taco and a chicken bowl. I was really happy with my meal. The lady who first took my order assumed I wanted brown rice instead of the cilantro & lime rice. She just asked me if I wanted rice and beans in a very rushed, mumbled tone and I said yes. She then proceeded to choose the brown rice and black beans for me instead of asking me which rice I would prefer. I stuck with the brown rice but if given the opportunity would have gone for the cilantro/lime rice. That was the only downside to the visit.

She seemed like she was in a trance making bowls and just kept assuming people were going to choose the same brown rice and black beans. My friend stopped her flow after I got my order in and asked her if he could have the cilantro/lime rice. She paused and said "Oh okay, sure" and then proceeded to push our orders to the next person so we could customize it. I got extra cilantro in my bowl to make up for the brown rice and enjoyed my bowl with all of ny preferred additions and Moe's signature green tomatillo salsa nonetheless.

customer service was trash. portions of rice and protein is not worth it. I paid for more and still got a portion for a 5 year old.

what's the point of paying extra !!!!! food was cold so not worth 25 for a bowl

Use to love this place. Now it seems there allowing it to fall apart. The food is just ok. The inside dining area is appalling. Dirty and a lot of ripped up booths. They need to step it up.

Grabbed takeout from here today, and I have to update my review with a lower rating (by one star). First, the service was perfect - we ordered online, our food was ready by the time they told us, and everything in the order was correct. That being said, the food is just not that good! I'm not sure how else to say it - neither my wife nor I enjoyed our meals at all. My burrito was pretty much flavorless and it felt like the ingredients weren't mixed together well. I got guacamole for myself but I'm not even sure I tasted it. And I have to repeat (from my earlier review) - why is it the case that Moe's doesn't offer a variety of salsas for their burritos? Sure, you can get pico or corn salsa, but I need something hot, or at least medium. They have the salsa available for the chips, so why don't they offer it as a filling in the online menu?

Anyway, rant over. My wife was also underwhelmed by her burrito. I don't think we'll be back, which is frustrating because the service is good and the location is closer than some competitors. But the food doesn't have enough punch for us, unfortunately.

GREAT SERVICE. TALKING ABOUT THE HAMILTON MOES. I walked in at exactly 930 on a Wednesday march 29th not knowing they were closed. They said they were closed and as I was walking out, one of the managers said "wait we can help you". very kind woman didn't want to send us home with no moes. they stayed 10 minutes past closing time and made us 2 quesadillas, and let me tell you something that quesadilla was AMAZING. great experience very cool 10/10

Food was very good. I'm assuming the one guy was the manager and kept the long line flowing very efficiently. Everything was clean. Probably the best Moe's that I have ever been too.

Not as family friendly as it once was. Quality is still ok but a few things have transpired lately.
1. They've increased their prices.
2. Portion sizes are smaller.
Given the quality competition of Bubakoo's and My Quate along the Route 33 Hamilton strip, this is not a wise business approach. The appeal of Moe's was its prices. But inferior quality for the same price will put Moe's on the bottom of my list among local Mexican choices.