Mind Matters PC

Bad experience for me. I went seeking an autism/adhd assessment, but my specialist refused to assess me because she was worried about my anxiety and depression issues. She prescribed me xanax daily and told me to find residential treatment instead. When I tried to schedule another appointment after I couldn't find options it turned out she had ended the treatment without telling me. $800 and 2 months for basically nothing. I'm just disappointed and it looks like I'm gonna have to keep looking.

HUGE disappointment coming here. My daughter needed (still needs) so much mental help. We waited at least 6 months to get into Mind Matters and of corse all they offered was zoom-big disappointment considering every where else was back to in person for quite sometime at this point. When I spoke to the lady on the phone when making my appointment it did sound like she was concerned for my daughter and wanted to get her help asap. Then the next time I called a different receptionist made me feel like I couldn't afford coming there and as if even if I had insurance it would be close to $300 for each of the first 3 assessment meeting that were each 1 hour. I didn't care because it was very necessary for my 13 yr old daughter to get help or I was worried she may hurt herself as they knew. I had to start with meeting with the psychologist (bc apparently that's all who was taking new clients)who was nice but very pushy with meds, in fact that's all we talked about via zoom. Our $300 appointments lasted no more then 20 minutes and then sent us on our way with our generic Zoloft. I had some concerns about it and my daughter hated how she felt on it...there was never one follow up or check in to see it she was doing okay, not one! Then we finally got in with a counselor via zoom and it felt as tho she was reading from a script. She asked 'is there anything else we didn't cover last time that u want to talk about?' probably 15 times and it was very uncomfortable. I was in every zoom meeting w my daughter, there was never a time she felt heard or that anyone really cared, it was terrible. We also missed an appointment-it was our first one w the counselor-as soon as I realized I called them right away and explained it slipped my mind bc my daughter had to make up back to school day which was mandatory for high school to get her ID card and books bc the day she was supposed to go she locked herself in the bathroom and it was terrible. That was about the only time I had their attention bc I still needed to pay $150 out of pocket which they never stopped harassing me for and I was in tears. My daughter has almost become a mute in the last 5years w crazy wild outburst and after 5 $300 meetings she is no better with no medicine and a whole lot of wasted time. Not once did I ever receive a check in call, or follow up call not once! even with them knowing how extreme her mood and self harm is. In general I feel like this company is a fraud. It is such a shame I wasted to much time with high hopes. My poor daughter just needs someone to listen and some medication that works for her and although this place advertises as the place to go I assure it's not. Do yourself a favor and find a private place that actually cares and WANTS to help your child.

Dr. Flegel is awesome! I have two children both with separate issues and we have been seeing Dr. Flegel for about 8 months.

Very thankful for their service and working with our family to help us figure out our children's needs. We really connected with Dr. Flegel and she definitely takes the time to understand your child and gives you the appropriate education and options so you can decide what works best for your child/family.

Appointments have been virtual due to covid. It will be nice to have some in-person care when able but for some appointments it will be nice to have a virtual option. Just thankful we were able to receive care during this time.

Thank you for your great service and family care. I highly recommend Mind Matters and Dr. Flegel!

Highly impressed with ongoing care from a psychiatrist, a counselor, the nurses, and front office professionals at this business. I wouldn't hesitate to recommend possible clients to these mental health care providers.

I spoke with a Dr. here twice. He was fine, and he referred me on because I needed someone who offered different services.

The problem is with their office staff. First, they took forever processing my referral from my primary care doctor, saying they never received it, despite the fact that my Dr. had faxed it several times. They wanted me to intervene. I think doctors' office staff should be able to contact one another and exchange information without expecting the patient to intervene and handhold.

Also, I was first told there was a long waiting list, then my Dr. told me it was much shorter, like a month or two. Then when he referred me on, I was told the waiting list was very long but they didn't know how long. I had also requested to be referred to a PsyD but I was referred to a social worker instead.

When someone called me, I was busy at that minute, someone else was in the room with me and so I couldn't talk. I told her I'd call her back. The person in the room with me left immediately and I called back, literally one minute later (according to my phone) and it went to voicemail. I left a message and two days later, I still I haven't received a callback. Their office staff appears to be seriously disorganized and letting things slip through the cracks. It's too bad because the Dr. I spoke with was very nice.

I don't believe the office staff is capable of scheduling new patients effectively.

AGE DISCRIMINATION. I spoke to an intake employee today at the Hillsboro Oregon office. She, Sandy, began asking "intake" questions. All the expected preliminary/intake questions expected. Then she asked my age. "Sixty-two." Sandy's response: "I'm sorry we don't take anyone over 60." I said: "that sounds just like age discrimination." Sandy replied in a defensive tone that it is not age discrimination. Over the next minute or two, she attempted to justify their age cutoff with excuses. I waited for her attempt at gaslighting me to end. When she was done, I said Sandy, when services are offered to folks up to 60, and those same services are withheld from those over the age of 60 you have discriminated against me based solely on my age. You used age as the only disqualifier. Maybe I am misinterpreting the federal law that protects us.

Yes! We finally found an awesome psychiatrist who gets along with my difficult teenage son!

By the way, I don't care that their no-show policy is hard: that is a much better way for our son to learn consequences of his misses in society than through misses with the police. Those consequences have everlasting records, whereas the no-show fee is just money you (in our case, our son) have to produce from somewhere. Since he has a job, from Day One we have made him finally responsible for his missed appointments. And trust me, he is now at Missed Appointment Number 3 and only now is he beginning to pay attention to the fact that he himself has to know when his appointments are.

Meantime, Dr. Daniel Dick is a caring and intelligent man who is helping my son understand life. Thank you!!!!!!!

MORE LIKE " Money Matters " ... my daughter is seeing a Dr at the West Linn office . I called today because my daughter has an appointment I, I let them know I was concerned because my daughter was very depressed and had a lot of anxiety and I was struggling to get her to the appointment. I was reaching out to ask them if they had any suggestions. It was just an appointment to continue her medication, she had talk to the doctor a month earlier. I had left a message explaining the situation, I got a phone call back about an hour later and the person on the other end of the line said she wasn't sure what to do but if my daughter missed appointment it would be $150 for a no-show.... so much for "Mind Matters" huh ? Sounds like "Money Matters" should be the name. Extremely helpful...

It's so difficult to find help for your child who has disabilities in Oregon- most doctors are full. I was pleased when we were able to get into Mind Matters. We've been to a number of appointments now and are finally established. We have never been late for an appointment, never missed an appointment. We hadn't been there for 3 months but had a check in appt for 30 minutes scheduled- that I completely spaced.

I was told the penalty is $150 for 30 minutes! I understand a penalty fee, but $150?!! Completely excessive and I feel taken advantage of. C'mon Mind Matters!!

I was referred to this organization by my daughter's pediatrician and a personal contact. We couldn't be more pleased with the care and attention from Dr. Seaver's.