Metro by T-Mobile

T-Mobile Metro:::
Pace Blvd

Every time I come into the store on Pace Blvd., Fran is always working. She is so disrespectful, inconsiderate, rude and hateful. She acts like she hates her self and her job so management, hope you can find somebody else to take her role or position. She is not helpful, lazy and always seems annoyed. I won't be coming back to the store and I really feel like she runs and chases your customers away so good luck with that!!

I've been with metro for atleast 5 years had an issue with my phone that was insured and under warranty and they treated me like like an asshole and told me to go fix it at a phone repair shop. Definitely gonna switch providers because of such poor customer service

Be very careful of this location. Morgan and Jayden decided they would illegally take advantage of people who qualified for the fcp. They attempted to charge someone with nothing to their name 65 activation and plan charges who was approved for the federal connectivity program. They absolutely refused to honor the special plan specifically for people on the program to get phone service and told us the 35 dollar plan didn't even exist... I guess their commissions are more important than their jobs. Not only did I call in advance to verify they could activate, I drove my friend halfway across town for these two to dead lie to my friends face and break federal program guidelines. It is despicable and unacceptable. Take your business elsewhere and these people should lose their jobs. We were informed we had to go to a physical location after approval and made sure we didn't waste gas and time. They are scoundrels and scammers. This review will also go to corporate. After ten years with this service, in switching. I have never been this pissed. We ended up just calling the corporate line and they did it no problems. This location will take advantage and lie to you. They called it a "30 dollar discount".... straight trash people.