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- Tyrone T.Stone Mountain, GA358381Feb 8, 2013First to Review
I call for a quote to remove a padlock and i am told by an operator that there is a $25 service charge and a locksmith will call me back. Guy calls and tells me it will be $100. I ask if this includes the service fee ... 'No, it will be $125." I ask if there is a rate for a second lock at the same location "yeah, $100" I specifically ask if there is any discount he could work since he is already going to be here. "yeah, $100" To me this seems high when i have had door locks actually replaced with new locks for a lower fee in NJ. So i say i have to think about it. and will call back if i want to proceed. Locksmith calls back after i have found another company. And after i tell hm that i had selected a more reasonable offer, he then says "well, i can do it for $85" .. i told him it was already too late as i already had the more reasonable offer on its way. i proceed to get 3 different followup calls from first a manager and then a supervisor wanting to know how much was the other offer and what happened on the cal. for the sake of helping give customer feedback i ran down the experience to the first guy. he then calls back to "want to really understand what happened on the call" while i am on a call and i tell him "look i told u already and i dont have time ..on a call". So then this supervisor calls a third time .. and now i am livid and still on another call. I tell him it is outrageous that they keep calling and does he think that is going to get my business. he responds i dont want your business .. so i respond stop calling me then... and as i am about to hang up i could swear i hear an "F*** you..." Well i hope he reads this as me returning the compliment.
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