Math Corner

Update: Again, I stated in the original and follow up emails the deposit (Amanda's) was put in forfeit status due to non-response (for five weeks, both emails and phone). I requested a meeting (or even call) to get the full story and close the matter which either of you (mostly Amanda as she's the named parent) seem to have no interest in doing despite multiple attempts. I don't believe it's an unreasonable request given that we made many attempts in multiple formats to reach Amanda and give her the schedule you/she had in December and made the deposit to keep in January. After reaching out to you about our staff's unexpected scheduling issue, we even made plans to rearranged other appointments to ensure we kept our commitment to have the same time available at the beginning of January to no avail. As I've stated in every response, your money wasn't stolen/taken or anything you've claimed. If you'd like to resolve the issue please make a time to resolve in person and it will be settled.

Original response: This a duplicate review, this person has not directly ever been a named client of Math Corner, here is our response to the original review from the named parent:

"This is a misleading/borderline dishonest review. Every year in December we offer parents the opportunity to pay a $50 deposit to be credited for January's bill to avoid having to worry about our opt-in for January (we don't have contracts so each month is opt-in) over the holiday break which she chose to do. There was an availability issue with her current schedule due to a tutor scheduling change for which we reached out immediately (still in December) asking how we could make it work for them with NO response. After the break, we reached out to Amanda by phone with still no response to tell her we'd fixed the issue and she could keep her normal schedule. Yesterday (January 23rd) over one month after we made initial contact she requests a refund of the deposit (which was to be used on January services), so I informed her that I had moved it to forfeit status since it seemed clear that they were not intending to continue in January when the credit was to be used (3 of 4 weeks had passed). I offered to have an in person meeting to discuss further and she refused. I offered her to move her credit from forfeited back to a credit to be used in this month or any other (offer still stands). I'm not sure what else we could do in this situation... We have an outstanding reputation over the past five years and will continue to offer the best service we possibly can."

This is a misleading/borderline dishonest review. Every year in December we offer parents the opportunity to pay a $50 deposit to be credited for January's bill to avoid having to worry about our opt-in for January (we don't have contracts so each month is opt-in) over the holiday break which she chose to do. There was an availability issue with her current schedule due to a tutor scheduling change for which we reached out immediately (still in December) asking how we could make it work for them with NO response. After the break, we reached out to Amanda by phone with still no response to tell her we'd fixed the issue and she could keep her normal schedule. Yesterday (January 23rd) over one month after we made initial contact she requests a refund of the deposit (which was to be used on January services), so I informed her that I had moved it to forfeit status since it seemed clear that they were not intending to continue in January when the credit was to be used (3 of 4 weeks had passed). I offered to have an in person meeting to discuss further and she refused. I offered her to move her credit from forfeited back to a credit to be used in this month or any other (offer still stands). I'm not sure what else we could do in this situation... We have an outstanding reputation over the past five years and will continue to offer the best service we possibly can.