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Review Highlights
“I met the bar tender later and she was amazing, not to mention poured a mean margarita- I believe her name was Claire.” in 2 reviews
“Loved recent visit- we got table quickly & server Will was the best- welcoming, friendly & attentive.” in 2 reviews
“The weather in Keene this day was 87° and there was outside seating in the front and some hot little male waiters running around.” in 2 reviews
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Overall rating
136 reviews
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1 star
- Jennie T.Marlborough, NH01Mar 8, 2024
my team enjoyed a fun night in the lounge. excellent and attentive service by Maddie!
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Margaritas
Mar 9, 2024
Hi Jennie, thank you so much for sharing your positive experience with us! We're thrilled to hear that you and your team had a great time in the lounge. We'll be sure to pass along your compliments to Maddie for her excellent service. Please reach out to hello@margs. com if there's anything else we can do to enhance your experience, feel free to let us know. We appreciate your support!
- Alex W.Stewartstown, PA1012114May 5, 2024
Slow. Slow. Slow. Cinco de Mayo. Not very full. Early afternoon on a Sunday. Drinks took forever to arrive. Too full. Slopping the goodness all over the place.
Food was okay. Steak fajitas ordered medium rare. Some pieces mooing. Ordered "extra" portion. Glad I did because I think it would have been pretty short. Rice was not all cooked right. Quite a few pieces hard as a rock. Taco salad was small but tasty according to wife.
Margaritas were okay. Either the tequila was very watered down or shorted for the size. As much as was in my overflowing glass, I should have been buzzed a bit. Nada.
Cold inside. Ceiling fans not needed today.
Underwhelmed by food and drinks but service by Haley was awesome. Great asset.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Margaritas
May 5, 2024
Hi Alex, thank you for taking the time to share your feedback with us. We're sorry to hear about your experience, and we appreciate your detailed review. We will definitely address these issues with our team to ensure a better dining experience in the future. Thank you for acknowledging Haley's excellent service! Please email us at hello@margs. com with more details, and the team will follow up!
- Aileen C.Derry, NH3078172May 27, 2023
We just moved to Keene, and my parents came to visit and see our home. We thought we would take them out to a late lunch to welcome them to Keene for the first time, which didn't turn out as we had hoped.
We had a party of 5, and came in shortly after 3PM. A table was available immediately, and the hostess led us to a table and walked away, clearly not looking at the table or booth, both of which were covered in cheese, taco meat, crayons, and more. They had just opened, so clearly this was from the night before. The hostess came back over at our request and wiped it down quickly. I wish I could say it was just the seating that was dirty, but no. There was food on the floor, the window sills looked like they've NEVER been cleaned, the water glasses had cheese dried onto them, and there was dust on everything.
Not only was the restaurant physically dirty and disgusting, the food was not great. It was bland, and took FOREVER to come out. They also didn't have the Poblano Stuffed Pepper even though it was a Saturday shortly after opening, and had to check with the kitchen if they could do lettuce wraps instead of tortilla even though that's also printed on the menu.
When the food finally did come out, we weren't provided with enough utensils, and when we request them, the waiter didn't come back for 15 minutes. The waiter also spilled some of the Rocket Pop 'Rita on the table, and he tried to quickly wipe it off, but was unsuccessful. We request additional napkins to wipe it up, but only received 3 napkins to clean a spill.
To add to the discomfort and unease, at the end of all this, they read the bill out to the table to confirm the order, and then the total. We were taking my parents who were visiting from out of state for the first time, and I really would have appreciated if they didn't know how much the bills was. I also couldn't see the receipt before paying, which made me extremely uncomfortable.
My husband and I both worked in restaurants as managers, and this was unacceptable on every level from beginning to end. Do better.Helpful 4Thanks 2Love this 0Oh no 0Business owner information
Margaritas
May 29, 2023
Hey Aileen! Thank you for bringing this to our attention, we take reports like this very seriously and want to make sure we promptly look into this matter by putting you in touch with our management directly. To help expedite this follow up - could you please contact us at hello@margs.com with more details about your experience? We hope to have an opportunity to serve you better in the future.
- Ellen C.Durham, NC165505261Oct 5, 2023
Came recommended by the hotel across the street, and overall had a good experience.
The weather was perfect, so we opted to eat out front on the patio. The hostess was *really* fabulous when we asked about nut allergies. She was very knowledgeable and accommodating (since her brother lives with similar allergies). She checked back in the kitchen and talked to the chefs for us.
Server was a tad spacey but sweet, and the food hit the spot.
The only 'thumbs down' was the loud motorbikes roaring by every minute or two, but this had nothing to do with the restaurant so I didn't dock any stars. Just know if you want a quiet evening, don't sit outdoors because it's the main drag for bikers.
Would recommend for out of town guests and locals alike.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Margaritas
Oct 7, 2023
Hi Ellen, thank you for your positive review! We're glad you had a good experience and enjoyed our patio. Our hostess is knowledgeable about allergies and we're happy she could accommodate you. We apologize for the noise outside, but we're glad it didn't affect your overall experience. We appreciate your recommendation. Please reach out to hello@margs. com if there's anything else we can do to enhance your experience, feel free to let us know. We appreciate your support!
- Sarah D.Keene, NH0141Apr 16, 2024
I haven't been here for a year bcuz food is always messed up, orders get mixed up, silverware is dirty, and the kitchen is filthy (according to a maintenance tech I know who was there doing repairs). I asked for no cilantro and grilled shrimp in my salad and it arrived with no shrimp and full of cilantro. I had to wsit 20 minutes for it to come back after dish was fixed. this was a fun place to go when I was in college but idk what happened, the last 4x I've been there everything went wrong. I went during a "special" cinco de Maya , and our drinks were served in plastic disposable cups, there were no discounts as advertised, and the food was basic. you'd think a chain restaurant could get things right.
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Margaritas
Apr 18, 2024
Hi Sarah, we're truly sorry to hear about your recent experience at our restaurant. We take your feedback seriously and are working to address the issues you mentioned. Please email us at hello@margs .com with more details, and the team will follow up!
- Cetts C.Sicklerville, NJ34386Oct 1, 2023
We read mixed reviews but decided to give it a try. Wait staff was on point. Great people. The food.....first the plates were 783 degrees and they sucked all the moisture out of the rice. My hubby and I both got chicken chimechongas. They were stuffed so full of mozzarella cheese that it actually made me nauseated, and I'm a big panzarotti fan.
My husband described the beans as tasting like the burned handle of the pot. Everything was so hot that the sour cream and guacamole melted. We left so much food on our plates that it didn't even count as a meal. If you too are on the fence, I recommend not doing it.Helpful 1Thanks 0Love this 0Oh no 1Business owner information
Margaritas
Oct 4, 2023
Hi Cetts, thank you for sharing your feedback with us. We appreciate your kind words about our wait staff. We apologize for the issues you experienced with the food. We'll definitely take your comments into consideration and work on improving our dishes. To help expedite this follow up - could you please contact us at hello@margs.com referencing to this review? We hope to have an opportunity to serve you better in the future.
- 3316933Aug 1, 2023
Okay I must say it's a beautiful place. Love the decor and it looked clean. Now that's said it might be because I'm from California which I really enjoy the Mexican food style that I haven't really found what I'm used to eating in New England yet. So along with that knowledge the food was okay but not my favorite. And I bought a two margaritas which the first one was awesome, second one was unfortunately really bad. Which I paid $15 and couldn't drink. I just left it on the table untouched except for one sip. If it's my choice I don't think I'll be a returning customer. Family members might enjoy it much more than me.
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Margaritas
Aug 9, 2023
Hi Dar, thank you for the feedback. We're so sorry that your experience did not match your expectations. We appreciate you bringing this to our attention. We would love to know more so that we can deliver a better experience next time. Please send us an email at hello@margs.com, referencing to this review and the team will follow up with you. Thank you!
- Kris R.Keene, NH126Apr 2, 2024
Solidly mediocre American-style Mexican food in a somewhat run down and not too clean setting.
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Margaritas
Apr 3, 2024
Hi Kris, thank you for your feedback. We apologize that your experience did not meet your expectations. We will address your concerns with our team to ensure a cleaner environment and higher quality of food. We appreciate your input and hope to have the opportunity to improve in the future.
- R C.Ocean Pines, MD011Feb 3, 2024
Terrible customer service. Under trained staff, and complete ignorance regarding restaurant edict. They help the rude customers who cut the line and snap their fingers at them first. While completing pushing aside patient customers who have been waiting and next in line. We were called to our table after our 45 minute wait, when I didn't like being rudely passed by I spoke up and was quickly told they were more important. Which was obvious when they walked through the packed door passed the line and snapped their fingers for instant service. If that's how I was treated before I even hit my seat I didn't want to take it any further and left. Smelled like basic Tex mex any way.
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Margaritas
Feb 4, 2024
Hi R C., we're sorry to hear about your experience. We strive to provide excellent customer service and will address your concerns with our staff. We appreciate your feedback and hope to have the opportunity to make it right in the future. Please email us at hello@margs .com with more details, and the team will follow up!
- Andrea D.Worcester, MA08Dec 30, 2023
We drive through Keene every so often and decide to stop at Margaritas on a Friday night. Pleasant hostess. Pleasant staff. Food horrible. Worst meal I have ever had at a restaurant. I am giving Margaritas 2 stars only because of the staff. Guacamole was just o.k. My husband had skillet enchiladas and the amount of beef in the enchiladas was the size of a quarter but if you have a hankering for cheese this is the place to be. I ordered a vegetarian skillet. I counted 3 peppers and 5 mushrooms no corn and who bakes lettuce in the oven.... Horrible. Great spot in Keene that place can be hopping but they definitely need to care more about the food they serve .
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Margaritas
Dec 31, 2023
Hi Andrea, thank you for sharing your feedback with us. We appreciate your kind words about our staff. We're sorry to hear that your dining experience did not meet your expectations. We value your input and will take it into consideration to improve our food quality. Please email us at hello@margs .com with more details, and the team will follow up!
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