MAC Cosmetics

The people who work at most of the Mac locations are super knowledgeable about their products. I appreciate them being so friendly and willing to match you with the right colors and products.

They also have a great recycle program, bring in 6 empty containers in exchange for a free lip color or eye shadow. And make sure to sign up for their birthday rewards, all kinds of freebies!

I am glad that some stores are are back open and giving some sense of normalcy. MAC is my go to store for make up needs. I was immediately greeted and asked if I needed any assistance. Currently due to covid precautions, no sampling of ANY items and make overs are halted. I have quite a few points so I probably have 3 make over sessions to redeem once things resume to full operations, if that ever happens. I came in to repurchase powder foundation and get inspiration to my Halloween Wonder Woman comic inspired costume. Normally I would've gone and had the make over. I was informed that the Back to Mac program is still running. I have so many empties to return and it's good to know I can redeem the empties to treat myself. I'll be returning here for more purchases and I'm happy with the customer service experience.

This store is terrible and definitely a poor reflection of the Mac brand. I went in and scheduled an appointment for my wife as a Christmas present. They set the specific date and time and told me for her to budget an hour. I purchased a $200 gift card for her to use. When she showed up, they said they don't even do appointments after I had watched the girl enter the appointment the week before. Either it is a huge bait and switch or the person in the store today just didn't want to do their job. My wife was in tears after what was supposed to be a special present for her. Definitely won't be spending another penny there.

For indecisive make-up lovers who are less than application-savvy, or shoppers who seek creative insight, this is a definitely a gem worth bookmarking - though in the future, I may call ahead to see if a certain artist is working. Essentially, I need someone to practically read my mind and fill in the blanks with expertise; meaning, I'm not the easiest customer to please. Turns out, such a person exists. Her name is Aria, and she made my birthday "self-treat" splurge a productive and delicious experience - to the degree I felt it deserved a breakdown.

In each country I've called home, I was a reg at the local 'MAC shack'. Upon reflection, and with consideration of limitations, I feel Aria provided the most impressive service I've received in a MAC store in any country I've visited thus far - this being the 9th - and in spite of stringent COVID restrictions.

In accordance with COVID protocol, customers are prohibited from touching ANYTHING (no applying colors to skin, no try-ons, and understandably so, but its particularly vexing with make-up). If not for the benefit of informed staff, I'd advise ordering online and using the 'virtual try-on' feature. I'm sure I'm not alone as I look forward to make-up shopping that includes artists making me look fancy as they teach me tricks! Makes me appreciate these interactions 10 fold...

However, COVID did little to deter Aria from blasting through my assorted list of needs. Her listening skills were unhindered by multi-tasking, and I loved her her chic look. I always take notice of whether or not an artist appears "current". I then take note of whether or not their suggestions seem over-biased by their own taste or generation (a pet peeve of mine), and Aria's certainly were not. Rather, she seems to have mastered the art of blending personal experience with observed criteria. I am near phobic regarding decisions, and the options at MAC are overwhelming for me sans guidance. Having spent a decade+ working in TV with pro's doing my make-up, I'd experiment on days off but get discouraged by my lack of training. In short, I adore make-up but I'm over-ambitious. Having staff make suggestions that are conducive to my "style of simplicity" is helpful. I've made many well-intentioned but utterly useless purchases of pretty things that collected dust because their owner lacked the expertise to use them.

Perhaps Aria's most noteworthy quality is that she appears to have literally "tried everything" and has archived her personal favorites with nuances to share, along with fantastic taste (her striking, flawless makeup is a testament to this). I left having purchased the 3 products I was expecting (one being a concealer she had to match to my skin on instinct and nailed it); a re-fill of my favorite blush and a mini pigment. I then added a "just-in" eye shadow she suggested after I ran through my list of staples (and it was an absolute hit!), a second (and funkier) mini pigment, a lipliner that apparently does actually do the impossible task of working with an impressive number of colors AND still manages to look fairly natural (it was also on Aria's list of faves and I love it) and a sincere smile.

THANK YOU ARIA for making my little self-birthday-treat so refreshing during this time of isolation, and for making it pragmatic (I am somewhat used to it being one or the other).

Kelly F.

Everyone here is so nice! I was upstairs at Sephora looking to buy a new foundation, but the shade I needed was sold out. On my way to the exit of the mall, I walked past MAC but decided to turn around and give it a shot. I'm so glad I did! I've decided to only use MAC products given my experience with them and the staff at the store. They have great tips for how to use products and how to get the most out of what you buy.

I can't recommend them enough!!

Super rude and slow sales associates. Had to wait 25 minutes to buy and eyebrow pencil.

Do better.

I've been a MAC cosmetic user for 12 years so I pretty much know what I want and usually am in and out of the store within a few minutes. In the past, if I did have questions or needed help I felt that MAC workers at previous locations either take too long or rush their time with me.
I have tan skin and just moved from California where my foundation would generally stay between 2-3 dark shades. After being in Colorado for some time, I noticed I've become lighter in skin tone and really needed some foundation consulting to correct my color. I was nervous coming to MAC because my past experiences haven't been the best when asking for help, but Erica U was absolutely FANTASTIC! She spent at least an hour with me finding my exact shade. We must've went through 7 different foundations and 4 different powders until we got a match. She even helped me pick out a bronzer and taught me how to blend and contour my face. I am so impressed with Erica's customer service and attention to detail. She's an amazing makeup artist and has a friendly, approachable, and caring attitude. Thank you Erica U. for taking the time to go above and beyond with your customer service.

When it comes to makeup, I haven't the slightest what I am doing. This has been a source of frustration for me on several special occasions throughout my life, which is amusing because my mom wouldn't leave the house without putting it on. I guess she never took the time to teach me, and to be honest as a woman who spent 8 years in the military I probably wouldn't have paid attention anyways. I'm not the kind of girl that spends hours primping unless it's a special occasion.

So with my wedding come up, I stopped in the MAC store hoping to get some help picking colors to wear the day of my wedding, and I was delighted to find out that not only could they help me with colors, but they also give makeup consultations and lessons! A lesson, I could definitely benefit from that. Believe it or not guys, us women aren't inherently born with the knowledge of how to shade our eyes. It was a little pricey, but for me it was WELL worth it. If you do a lesson here you get a discount on your purchases afterwards for 30 days, I think it was like 10 or 20% something like that.

I walked away with a makeup chart of how to put the makeup on after doing my lesson, and of course a bag full of stuff! The artist I worked with was really awesome, and made me feel comfortable asking "stupid" questions that I should know the answers to. Later, I was really grateful to have the makeup chart, as it turned out the salon I went to the day of my wedding made me look like a street walker they laid it on so thick. I washed my face and went by my chart and recreated the look I wanted the right way. It was a wedding saver.

MAC products are a little expensive I guess (what makeup isn't), but IMO so worth it. Their philosophy here is PRIME PRIME PRIME, paint! I highly recommend this store and their artists for being so helpful.

I went in and the girls started off nice but then the bitchy attitudes came out. There is a sense of entitlement. When people go in with out makeup they look down at you. Even though I know a lot of us can run laps around them.

I'm pretty loyal to MAC in general. I also really appreciate the helpfulness of the makeup artists at MAC, however I am an in and out type of girl and I don't like to be fussed with too much. It is pretty standard practice that when I walk into a MAC store I know what I need, list the items and the colors, they are grabbed for me, and I get the heck out of there. When I stopped in Sunday after a Costco trip and realized they were out of the color of the foundation I normally wear (they offered to have it shipped and to get me a generous sample to hold me over until it arrived) I asked the woman helping me if there was another foundation I should try that would be comparable. I said I liked Matte, good coverage, and not very thick because I use powder, as well. Unfortunately for me, I also needed a color change as this winter has left me pale. I dreaded the usual assessment of my skin and color testing but she grabbed a good one, tried two colors on my neck, and recommended a foundation and color for me that, after some wear, I realize is better than what I was previously buying. I was so thankful she was so quick and efficient and pointed me in a great direction. I wish I could remember her name. Not to mention she was so incredibly friendly and didn't make me feel awkward at all about the fact I stumbled into a makeup store with no makeup on. If I was nearby to Park Meadows I would try and shop from her exclusively, but unfortunately I am much closer to Cherry Creek.

EDIT: This review is for the MAC in the Nordstrom of Park Meadows