lululemon

I am updating my review after exchanging the Align with pockets two size up from my normal align size. I compared my (washed and dried in the dryer and worn for two years) align with no pockets with the new aligns with pockets two sizes bigger and the legs and waist measurements seem to be the same. I wore the new aligns with pockets all day and they felt like pajamas. I might like this new fabric better because the leggings stayed up throughout my one hour walk on the treadmill. I often had to pull up the old aligns but the new fabric stays up better.

I also bought a pair of Grooves at this store and they are hemming them for me. The new grooves are so comfortable. I did not have to size up.

I truly like the Lulu lemon product but the prices have recently gone up and that's a bit of an issue for me. The assortment of leggings and sizes were not great as well. It was easy to try things on which was good but I think they should have a picture display /chart to show the length of the products (so I don't have to keep asking an employee). I see that they have expanded their line and it appeals to more of the masses. They also need to have more people checking people out (the line was pretty long on a Saturday). When I asked why do they need my phone # (when checking out), they said its easier if you have a return. OK. You also get a little LuLu bag when you check out so that is a good bag to carry some items in. I will certainly be back but I hope they do listen to some of my comments.

MY BEST FRIEND WORKS HERE!!! Okay, I am joking. My best friend does not work at Lululemon.. but honestly had the best shopping experience here that I have had in a LONG TIME!!

From the moment I walked in, I felt like I was a regular!! The staff here appears to have been hand check marking everything you want in a personal shopper and friend! Literally everyone, from the sales reps to the cashier, was very helpful. The person assisting me listened to exactly what I wanted. -- this is why I said my best friend works here! HAHAHA!

So far, I am extremely happy with my purchase... I love Lululemon items and I will definitely be back!

I came here after I emailed the Lululemon online customer service asking about getting the zippers on my favorite hoodies fixed. They emailed me back and told me to take it to my local Lululemon and they would send them in for repairs.
When I entered the store, it was very busy and there were long lines on the main floor checkout. So, I figured I'd go down to the Mens section and see if someone could take my items there. I was lucky enough to encounter Thomas! Such a super nice guy and a whiz at everything customer service! His hair was also a super cool color.
Anyway, I told him about my email and he helped me out immediately. Told me that they don't repair the zippers anymore, but they will take my old jackets and give me 2 new ones! What?! That's crazy, I thought! I was a little bummed to have to let go of my old jackets, since they've been with me through a lot. But it was nice to know that Lululemon really stands by their products!

If you go to this location you have to be on the lookout for Thomas, he was so helpful and friendly, not just with me, but everyone who spoke with him.

After being initially told I could exchange a pair of ripped pants for in-store credit, I was told the exchange would not work after spending 30 minutes shopping. I can understand if they want to claim my pants fall outside of the warranty window (I don't think they do), but if that's the case it would be nice to know up front so I don't waste my time.

Associates are friendly and helpful, good selections and if they don't have it in store they'll order and ship it to you. Things are organized well and easy to find; I purchased a pair of legging that needed hemming and I got it back in two days.

Large store with a large variety of sizes & items! The store was packed as usual & the music was great wth a lot of seating options for parent who are letting their teens shop freely!

This location should have the best employees in the country - but everyone seems to hate their lives and is completely unhelpful.

I think it's great that a lot of review here felt very helped when they went to this store and I wish I could say the same. The level of help these other people felt just reaffirmed my experience. I walked in to several employees in the front, no greeting. I walked to the fitting room downstairs to a cluster of educators, no one asked if I needed help, no one offered to help. No one said anything to me. Despite being in the store for over 30 minutes and watching many other customers walk in and be greeted and helped. Not once did anyone ask me anything even though on several occasions I was inches away from an educator and key leader. Over and over again and I was genuinely shocked that no one asked me for help, maybe it was my Muslim husband and my hijab. Do better this isn't reflective of lulu IDEA.

I forgot to pack athletic wear for my trip to NYC, and when I arrived I took a trip to Lululemon. My best friend Julia introduced me to Lulu, so I was not a stranger to the brand. I walked in to the store in Soho and it was swarming with "Karen's." Everybody was hopped on caffeine, and in a hurry to run to the Hampton's. I have a curvy figure with a pronounced bottom, but I was still able to find pant's that fit. I look great in my new athletic wear. Don't hate me because I'm beautiful.