LL Flooring - Lorton

We had been shopping around for flooring for a week before we finally made it here and I wish we had started here!! The staff were so incredibly helpful, professional and most importantly friendly!
We were lucky enough that we caught the click vinyl flooring we liked on sale and Danny told us the sale was ending on the following Tuesday but he would honor the price if we called. We talked it over with our contractor and decided it would work for our condo and called Danny to place our order.
When we went to pick up our flooring the price had dropped by 10 cents a sf so amazingly they gave us a refund for the difference without hesitation. We pulled around the back so they could load everything into the car for us and were friendly while doing it. They let us know about their refund policy (a month if the boxes weren't open) and sent us on our way. We ended up needing to buy a couple of transition strips which were in stock and we picked up easily.
Our floors look spectacular!! We didn't have them do the install as they were about double what our contractor was (although their price was still lower than other quotes we rechecked); but the floors look great! We were concerned that the return process would be a nightmare but boy were we wrong. We walked in, gave them the phone number and they asked how many boxes; they went to the car; grabbed them all, carried them in and refunded the money right back to the card.

Bottom line: I can't say enough great things about the customer service we experienced and their prices were lower than big box stores we had looked at!

Great customer service. Very knowledgeable. Had tons of questions and they were able to get everything taken care of for me quickly. Would highly recommend!

Great and easy place to find flooring. Samples are free. Employees are easy and helpful to work with. Many locations and good prices. They seem to have sales all of the time, almost seems like weekly. The only negative thing is that they flooring typically isn't in the location and they have to order it. They don't delivery to my knowledge, so you have to have a truck to pick up when the flooring arrives.
They sell all sorts of accessories for transitioning the flooring to another room. They sell underlayment and other accessories. Usually it takes 1-2 business weeks to get the flooring in. They are helpful and will take full boxes of flooring back, if necessary.

Lorton, VA store:

Mary and Edwin have been helping us for years and they are awesome to deal with. Very respectful, knowledgeable and patient with us non-professionals. Mary is kind and has great suggestions to make a decisions much easier. Most importantly our renovations look great!!!

Our experience at Lumber Liquidators was amazing! Upon arrival, we were greeted immediately by a friendly associate named Vick. He was very informative and knowledgeable on the options available to us for the project we were working on. He didn't hesitate to offer pricing information and samples. He was very organized, thorough, and communicative from start to finish. Because of him, I plan on working with Lumber Liquidators on my future projects. Thank you Vick for an amazing shopping experience for my new home!

Lumbar Liquidator shoppers beware. My friend and I were both remodeling our houses at the same time and saw that Lumbar Liquidators was having a sale. First off, stay away from any odd lot stuff here...actually stay away from anything on sale here. My friend bought hardwood that was on sale and when the installers were putting her wood in, they stopped halfway to show her that practically all of the wood was warped and not installing correctly. She tried to return it to Lumbar Liquidators and they tried pulling the "as-is you can't return it" card on her but they finally let her return it. She not only had to pay the installers for their work with the warped wood, but also had to pay them to take the wood back up and she had to haul that heavy wood back to the store.

I bought some more expensive wood there. $4.00 a foot hardwood and they installed fine so this place is hit or miss, but our problem is that we are still waiting for the stair nosing to come in (that rounded piece for the stairs) which we have already been waiting a month for. So now we have our living room dining room installed and our stairs look like crap because LL keeps telling me its on back order.

The lesson here is that you can get good priced wood...if you are lucky. The problem with this place is that yes, it can be a good deal but all of the inconveniences you encounter may not be worth it.

Also, get your own installers. We found installers for $1.50 a foot and they installed the floors perfectly. Other places and other independent contractors were quoting us 2.50 - 3.00 a foot for installation. Just do your homework, and you can save a lot of money. I would say to stay away from anything at lumber liquidators that is under $4.00 a foot. Its under $4.00 a foot for a reason.

After 4 long months my floor installation has finally been completed. To keep a long story short I will write mostly about LL. When ordering our floors we were told everything was in stock, however a week went by and we were notified it was actually on a 5 week backorder. Ugh! This is my only real gripe with LL.

My contractor ordered way too much material, which I discovered near completion or 4 months after initially ordering. When I went to return the unused material to LL the agent at the counter was extremely helpful. The manager was not present so he was acting in his stead. He noted the 30 day return policy, but instead of acting like a mindless bureaucrat, he listened to what had happened and issued the refund.

The amount refunded was only a small portion of my total purchase from the store, but he treated me the way a customer should be treated and for that I would use these guys again. Side note - be wary of one of their installation partners - All Wood Flooring.

When husband and I bought our condo, it came with *awesome* cream-colored wall-to-wall carpet, complete with cat pee stains, food crusties, and unidentifiable spots I don't want to think about. Despite the practicality of light carpet and the allure of the random spotting, our first order of business was to rip it all out. And our pipe dream was to install hardwood.

Enter the impoverished, first-time homeowner's answer to flooring pipe dreams, Lumber Liquidators. I wanted eco-friendly (not to mention more affordable) bamboo but didn't want the kind that looks like literal slices of bamboo laid on the floor. I didn't want to feel like I was living in Gilligan's hut.

And since this place *is* a "liquidator," we didn't want anyone trying to take advantage of us. We did a lot of research about bamboo flooring *before* heading down to LL and knew exactly what we were looking for (floated vs. glued, engineered vs. natural, carbonized vs. untreated, stranded vs. whole), how much it should cost (renewable flooring on average is much cheaper than hardwood), and the right questions to ask the staff. An educated consumer definitely has the edge at a place like this.

We drove out to the warehouse to see what was new and exciting in the world of lumber. LL had a wide variety of bamboo options to choose from, including horizontal which resembles true hardwood more than the vertical. We made our selection -- a bargain at under $2 per square foot -- and ordered enough for our space after consulting with one of the LL employees. LL helped us find an affordable and reliable contractor to do the work, and our bamboo was delivered with enough time for it to season in the condo before they came to remove the carpet and lay the new flooring. The contractors finished the work in two days and did a really nice job. We couldn't be happier with the results. Let the "Risky Business" shenanigans begin.

Dedicated to Lydia L.: http://www.youtube.com/watch?v=G2UVsyVLLcE

We had a five-star experience with Mary Polk (manager) and the Lumber Liquidators store in Lorton. We are not wealthy and we have little experience with contractors, so the whole remodel experience put us a bit on edge. (know the feeling?) We visited Lumber Liquidators (and various competitors) literally about 5 times to try to pick out flooring that would work. The staff was friendly and they patiently showed us the ropes. Eventually we decided L.L. was a good value and we did put in a $3.5 K order. If you are new at this: realize that the Lorton store is a showroom, so you can't just walk in and walk back out on the same day with 13 boxes of flooring. Decide and put in your order 10 - 14 days out if possible. In our case, Mary promised the wood floor would be in-store on a certain day and she called me that very day to report it was in. Furthermore, the quality of the Bellawood solid flooring was excellent. And mid-project, when the contractors were swarming our house and we suddenly needed to put in an order for extra "stair nose" and "shoe nose" trim, Lumber Liquidators really put on the hustle to get it delivered straight to our house and on the exact day promised. Finally, it turned out we had a whole extra box of flooring and they credited us for the return with zero hassle.
So based on our experience, let me say that we found Lumber Liquidators in Lorton to be on-the-ball and trustworthy. Highly recommended.

Bought 3k work of wood flooring and few of the boxes were damaged which they refused to take back playing the blame game even though they were unopened. They are only friendly at the time of sale.