Leland C. Wilhoite DDS

This morning At 8:05 am I called the office (as you open at 8 am) to cancel my 10
Am appointment due to a positive CoVID test, I told the girl that answered the phone ; and she rudely told me she was charging me for a missed appointment because I didn't call in time.
First off; if your office opens at 8 am how is someone to call and speak to someone prior to that time ? That's a ridiculous statement to make. Especially when all your correspondence states you must speak to someone, not leave a voicemail.
Secondly, what is your CoVID policy? Not sure if you are any different than any other provider; but most people don't want people with CoVID in their office.
In the past 2 years, I have not once left a bill open ; you have NEVER had to bill me as I pay In full at the time is service. I
am appalled at the level of unprofessionalism portrayed today and will not ever return to this office; and I will make sure to post this review.
Do not bother to bill me as I will NOT pay for a missed appointment when the phone call was made in the time frame allotted and I have CoVID!
You might want to retrain your front desk staff.

Whatever you do do not visit this incompetent negligent dentist! He started pulling teeth in my mouth knowing I was on Medicaid in 2016, claiming that with every set of TT taken I would be eligible for partial dentures only to find out after the fact that I wasn't. 16th lighter, and many appointments later, he still left me without a partial Dental plate to cover the teeth that he had pulled promising me would be covered under his Dental firm in my insurance. Then I go in in 2020 with a sheared tooth, the end of 2020, and because I had sniffles they wouldn't allow me to come in saying that I had covid symptoms. They cancelled my appointment, and left me laying in pain for months upon months! Then when I finally be on my pressing point in pain to try to get it dealt with, I go in to tell him that I have another tooth that is now sheared, and they tell me that they're not any longer accepting my insurance, and that I would have to seek another dentist. When I requested my dental records to be able to go seek immediate dental treatment for the Emergency occurring, they told me they would get back to me and let me know when and what records I can get and how much it would cost me! This dentist office is beyond unprofessional because during the whole debate, the secretary even had the nerve to tell me the last time I had been in was 2016! They can't even read their own damn records to know when you come into their office and when the last time you got treatment! Whatever you do do not waste your time with this dentist office, because if they cannot be professional enough to stand behind what they say when they pull teeth out of your mouth, then you cannot trust anything that worthless staff has to say

Dr. Wilhoite is WONDERFUL! The staff is always so friendly and sweet. Dental work always makes me extremely nervous, but Dr. Wilhoite and the dental assistants always put me at ease and make me feel so much better and much more calm. I don't even live in Muncie anymore, I moved to Indianapolis awhile ago. As long as I am within a couple of hours of driving distance, I will always be a client here. :)

Dr. Wilhoite has been my family's dentist for many years and I would trust no other Dentist. He and his Staff are very friendly and provide the most up to date dental care and processes. Over the years I have had almost every dental procedure you can think of. (I had poor dental care when I was young). Doctor Wilhoite has always explained to procedures clearly and discussed all the options of cost versus benefit. They do not always hit you with the most expensive route to go but what fits your needs best. They now have an office in Pendleton which is even more convenient for us.