Koons Easton Toyota

This review is for the service center -- specifically, Charlie Cauffman. I had a tricky repair/recalibration that needed to be done with a blind spot monitor. I'd already had one dealership do an inadequate job on it, and another dealership turn me away! Charlie worked with me and my insurance to get the repair done right -- we spent a lot of time on speakerphone, which was invaluable to getting prompt approval from my insurance. I also really appreciated that he talked me through why it was a hard job, kept me incredibly well informed of their progress, and ultimately got the job done right and fast.

Kudos also to Koons' senior technician (?) Johnny -- whom I never met, but who actually did the repair work!

In this difficult environment to purchase cars, I wanted to give a shout out to Lewis Scott and Koons Toyota of Easton. As we waited weeks for the car to arrive, Lewis kept us apprised of the vehicle's progress via video chats. When the car finally arrived, Lewis and the entire Koons staff made it as quick and painless as possible. We especially loved using the desk that served as a computer to review and sign paperwork.

I want to start this review by saying the people at koons can be very pleasant and easy to get along with. Bought a used suv from there couple months back less then 5, bought the suv before they had the chance to get it inspected, over a week later i finally get it. Gentlemen after some dispute delivers it to me at my house. When we looked at the suv the headrest on the drivers side was activated and needed to be replaced ( part of the suv's safety features). When the suv was delivered the headrest was still deployed and they left it with no regard. 3 months later i got a head rest after they had me go to a dealer near me and get a price and they would pay me back. Service department over tightens drain plug, i try to have the oil changed at a dealer near me and they say its so tight they dont want to mess with it. I take it to koons easton and of course its not there fault and they tell me theyre going to take care of it since we paid out the ass for the warranty except they dont and after the work is all finished the bring me the bill and say well we preformed a service and we need paid. You were paid we when paid crazy amounts of money for an extented bumper to bumper engine and drive train. But watch out everyone that doesnt cover a drain plug and an oil change cause they over tightened it. Then told me what size the bolt was and what they believe happen and they dont even know what size bolt is in the drain plug and they replaced the oil with the wrong oil. Its on the cap and in the book. I have the paper stating what oil they replaced it with and its dead wrong

Here we go again.... First time I left a review I was begged by my sales person (Lewis) to remove it after they finally did their job. He said that our loan would not go through if I didn't delete it. Anyway, they got us into the vehicle after a big ole run around from person to person. We had so many different people contact us it was disgusting. On to the reason for this review... when we signed the paperwork for the car they needed a down payment we had all of it but a certain amount but told them we would have once my husbands guaranteed disability came in and we would pay it. They said that was fine. They told us they couldn't give us a temp tag because the other department hasn't finished the paper work from where the other people got the car before us but couldn't keep it due to legal work. Blah blah blah.. Cool they gave us a dealer tag until the paper work was finished which would take til Monday because it was late Friday when the deal went thru. No problem we will come back out and switch the tags and be on our way. We didn't hear anything Monday 1/24. Wednesday 1/26 came my husband message Lewis and he stated that the paperwork still wasn't taken care of that it would be a few more days. ‍ Never heard from them again until today 2/1 when we were asked if we had the additional payment that needed to be made. We advised that we had the money but we would pay when we had tags and everything was in our name. Lewis stated that we would just hold everything up. My husband paid the invoice to basically get rid of Koons until they say we have the tags. This has been a headache since the beginning and has been the worse car buying experience ever. Whatever you do go to the Koons across the bridge. Stay clear of Easton. It's not worth the headache. I will update this once we have tags in hand.

Can not wait to finally be done with this dealership!

Bait and switch business. Website and sales tells you they have 29 Camrys in stock and drive all the way there and have two in yard. We have more coming in crap. Waste of time.

We couldn't have asked for a better experience. Keith Wenck was accommodating and knowledgeable. I appreciate a friendly salesperson approach rather than aggressive, push stuff down your throat attitude. He made sure we got the car WE needed, not a car HE wanted to sell.

The service was really great until it wasn't. Maintenance and repair on 2008 Landcrusier which was not drivable, they could not identify the issue. However, service was great; service department appeared to give it their best shot and got the vehicle running again. Presented with same issue 2 weeks later, again vehicle not drivable. Called to schedule another appointment for service. Left .... many messages. Left message with general manager. Two days of messages. Another message with general manager. If you can't service the car.... just call me back and tell me you can't do it. I don't get it. This is the same dealership who power washed my hubcaps when I suggested I might need new ones and patched my washer fluid hose instead of selling me a $600 part. Where did you go?

I have been shopping 3 row SUV's for about a month. I have settled in on either a Palisade or Highlander. Living a mile from Koons Easton, I would liked to have purchased from them. With the internet shopping model, I have dealers from a 100 mile area sending offers and I can find exactly what I am looking for. With this in mind, I still wanted to do business in my hometown for both my convenience and to support business where I live. Friends and family rely on these businesses to make a living and their tax base contributes to our beautiful community.

With all of this in mind, I was willing to maybe not get the absolute best deal possible but buy locally. I drove the whole 2 minutes to the dealer with my expecting girlfriend 2 times, 2 days in a row. Each time we looked over the Highlanders outside and then the one in the showroom which we really liked. We hadn't yet driven one so it was hard to truly compare to the competition we had test driven. After pouring over the showroom model for 30 minutes each day ( total time of about 45 minutes at the dealer) we had yet to have oone, single person even greet us sans the custodian who said hello. There was a salesman just 10 feet away , looking at photos of classic cars on the internet. At one point he did glance over at us briefly. My GF and I went to use the bathroom, we knew where it was because when we first walked in, we stopped a salesman and asked ( pregnant ladies pee a lot lol). He pointed it out and went on his way ( no hello, can I help you, are you interested in a car, etc.) While waiting for her, I looked around the salesroom for a brochure. I noticed several sales people all having a good old time chatting, laughing, etc around the sales manager kiosk. A couple even walked by me, there was one customer inside other than us. After my GF was finished we began to leave knowing we wanted that vehicle and still needing to drive it.

Day 2 we went back thinking maybe there was a problem with how we were dressed or maybe something we hadn't thought about. Bear in mind I am 43, she is 38, we both have very well paying jobs and dress very accordingly. I was perplexed. We walked in day 2 and got even less attention (custodian wasn't even around to say hi). We looked over the showroom model again with not one greeting or offer to help. When I am going to purchase a big ticket item, I will buy only from those whom approach me. This shows willingness to help and accommodate which is important later incase there are any service issues or issues in general. Needless to say we are on the road to the western shore to visit the dealers that made some great offers.

In summation, I think that it is a bad sales tactic to ignore customers hoping they will approach you. I don't know if it's some power move in sales or just poor customer service. What I do know is that had just one salesperson asked if we needed anything they would have gotten an easy sale as I always try and make sure that both parties get a decent deal even though most dealerships could care less what the customer gets. Essentially I offer 500 over true invoice plus manufacturer incentives. I even entertain the F and I gentleman and if they beat my best rate, I will use them ( even if they add the dealer basis points).

UPDATE: The sales manager contacted me today to try and work a deal. We discussed the issues and I commend them for reaching out to try and fix the situation.

Only comparing this service area with my home in Wilmingtom NC - this group did not have the customer service I get with Wilmington NC - very non-chalet - I didn't feel cared for as an out of state customer to have oil changed . An hour and 45 min for a scheduled oil changed is ridiculous - perhaps a misunderstanding on my part ? However when I chose not to wait, there was never any apology or explanation as to why - very poor customer service - I was told when I bought this vehicle I could take it any where and get the same customer service but not here - there really should be some training for the service area for customer friendliness- I felt it when I first walked up when I just stood there waiting to be spoken to - like they were waiting for me to speak first ! Disappointing!

Best used car buying experience I have ever had. Marcus Carpenter, the pre-owned sales manager, is great and will definitely treat you better than any other dealership in the area. Marcus was fair, honest, upfront, and offered us a deal that worked great for both parties. We only spent about an hour at the dealership from start to finish, because the dealership was fast, efficient, and had all of our paperwork ready to go by the time we got there. I strongly recommend Koons Easton Toyota for any vehicle purchase or trade-in!

I when to by a car did a test drive . My wife and I like the car asked the price . The sales man came back with a price with $ 4000.00 over the the sticker said lucky your local it would have $ 10000.00 over sticker . He said it was all about the covid 19 . Way to take advantage of people.