Keller Williams Realty

If I could give zero stars, I would. Working with Jane Reitz was atrocious.

Backing up here, we'd interacted with Jane regarding three properties. I did not realize it was possible to witness all of these things with just one agent, but it happened:
- At open houses, Jane and her assistants were very unprepared. They had laptops open, trying to get the answer to basic questions like "How many units are in the association? Is the heat gas? etc." It was as if no one did their homework and was very unprofessional.
- Jane was 1 hour late to one showing, 30 minutes later to another one we had with her. In both cases, she blamed it on her assistant not telling her instead of taking the fall for it like a real professional.
- Jane forgot the basement key on a home inspection and then proceeded to hire a locksmith, make us wait an hour for the guy to show up, have him break into the basement without permission of anyone in the association, and then write him a bad check.
-Jane fails to disclose a material known fact in a real estate listing on MLS. There was a right of first refusal on the property. Per the law, she is required to disclose this and knowingly did not. We were eventually forced out of the deal and out thousands of dollars. This also put the seller in a tough position because she was now under threat of lawsuit from others in the association. Our agent's company said THIS IS THE WORST THING HE'D EVER SEEN HAPPEN IN A REAL ESTATE TRANSACTION.

Then, the saga continues -
1. We sued her for breaking Mass 93A law, Unfair and Deceptive Business practices.
2. We filed a complaint with the Massachusetts Division of Professional Licensure.
3. We filed an ethics complaint with the Greater Boston Board of Real Estate.

Take your buying and selling of real estate elsewhere! The stress and horrible events that are likely to occur doing business with Jane Reitz are not worth it.

Our experience with Jane Reitz of Keller Williams was stellar. Jane was recommended to us by multiple families in the neighborhood who have had wonderful experiences with her and we are very happy with how thorough, conscientious, caring and honest she has been throughout this entire process. It's also lovely to work with someone who is so heavily involved in the community.