HME Home Medical

Horrible company. My provider sent me to HME for my CPAP machine and supplies. I have had nothing but horrible service since I switched providers several years back. I have literally been fighting with them since September of this year to get any supplies. I have now told them to take me off of their call list and asked my provider for a different medical equipment provider.
1. It started out that my prescription was expired; contacted provider and took care of that. They finally called back a month later.
2. Was told that every time I get supplies that I will have to call their to have them send me a detailed receipt for my HRA. They will not send anything when they mail it saying what was all delivered.
3. Was told they couldn't refill my supplies because I didn't have a current 'Certificate of Medical Necessity' Had a DR appointment so got that straightened out. They told me they would call when when they received it. month later still nothing. Email provider, they contacted HME to find out that things were filed in the wrong spot at HME and that it would be taken care of. Sent Provider paperwork to fax ANOTHER Certificate. Provider did...
4. Just called me today to tell me that now my prescription is expired. Needless to say I still have no CPAP supplies. Now looking for a new medical supply company.
I have all the emails for this mess, this place is a joke.
DO NOT WASTE YOUR TIME AND ENERGY WITH THIS COMPANY!!!

terrible service for cpap issues. they are slow to return phone calls- maybe they will get around to you in a week. once you see someone they are usually helpful but complain about lack of help. wish I didn't have to deal with them but few choices.

I may need rotator cuff surgery, and was looking for a recliner lift chair. The staff was so helpful, answering all questions and concerns. We found a chair we loved. They put the chair on hold until I find out if I need it or not. The chair was of excellent quality, on sale with another 20% off.

Yes I agree worst ever. My health insurance company care coordinator talked to Kelly. She my care coordinator said I should come in to HME they can measure me. I'm here now waiting fir Shawn who told me he'd call me a month ago after being screamed at in the ohone by Kelly saying I never said that to you but she did talk to my care coordinator. I explained the whole thing

Very poor coverage on weekends. I have been hassled and challenged a few times when I was having equipment problems.