Guitar Center

I took my gretsch acoustic to Dillon at the Roseville Guitar Center to be re-strung and I was a little apprehensive because I had never had work done there before. He did an EXCELLENT job! I would highly recommend him to anyone needing work done.

Great place to try out gear before buying elsewhere. Not a good place to sell your gear. They don't offer anything near what you'll get anywhere else. Which I understand they need to make money but what they offer is ridiculously low. Every once in a great while I'll purchase something. STRAP LOCKS!!

My daughter has been asking for a drum set and I steadfastly denied the request. With Christmas almost here I tucked my tail between my legs and got her a set.

Saturday evening at this place was bananas! I walk in with a younger employee- looks to be 18/20.. We cautiously walk to the back of the store. I wanted a kids drum set (thinking it would save me a few hundred) The young guy that I walked back with was excellent with his explanation about why getting a kid set would most likely be too small. WaAH! He gave me so much info. He gave me honest feedback and I think it took us maybe 15 minutes to decide on an adult size electric set. It was on sale, she can add her headphones and I don't need to hear it. Honestly, that's how it should work!! He didn't push us into a $800 set (goodness- that's cheap) He was open, honest, and gave me excellent feedback.

I would not hesitate to walk in and buy from here again. Bravo on helping a clueless mom.

Four stars because the place is awesome. Who wouldn't love seeing walls full of beautiful guitars? The expensive guitars are all locked and you need someone to get them if you wanna play those ones. But everything else is available to test out.
The staff there is a hit or miss. The two people I've encountered at their main checkout have been very nice and pleasant. The guitar tech on the other hand is anything but. Always seems to be in a bad mood and seems to have zero patience. Not the best experience but who knows, maybe he was just having a couple bad days. Overall, it's an awesome spot for musicians. I don't wanna put myself into that category, I'm a mere novice.

I shop at guitar center a lot, but I will never go back into the guitar center at Roseville. They are rude. They really don't care while you're there. They just want you to buy something and leave when you return something you get dirty looks especially if you return it twice the listen to rap music loud on the in-house PA system but they'll tell you to turn it down when you play rock 'n' roll or heavy-metal on the amplifiers they really don't care if you come in there or not they're still getting paid their hourly wage regardless the guitar center in Southfield has a soundproof room where you can test the amplifiers they are eager to help you they care about your purchases, and they seem to genuinely care about the people that come into the store . Don't let the guitar Center in Roseville give a bad name for all of the other guitar centers because all of the other ones are very good. It's just a Roseville Guitar center. That is horrible stay away from it.

Came in for just a basic Guitar Jack to usb cable, couldn't find it after looking for a bit, so I went up to an employee for him to just point me towards the iPhone accessories and walk away. I know you guys carry that item, and it was really obvious that he didn't care enough to actually listen to what I was saying and help me.

When I go to this store it's because I already know what I want. After almost an hour and a half I left disappointed. It because they didn't have what I wanted but because the customer service sucks. I had the guitar I wanted in hand, 2 others picked out for my boys and a uke for a secret Santa gift. Now the sales guy that I finally stopped by blocking his path was nice and got me the first guitar I needed. But with the fret buzz, I had some questions. 40 minutes to get assistance and another 45 minutes waiting for someone to come back and help me finish out my shopping. I have purchased many items over the years here. But if I were a corporate, I would just close this store and start over. The time wasted here I will never get back. And I knew I shouldn't even try to to it. But I wanted a guitar and some gift items. Well I'm empty handed and wasted my time. There were 2 people there today that actual looked like they were working. The rest should just be fired.

I see why the reviews are horrible here. I'm visiting from South Carolina and noticed they had a couple guitars in stock that I've wanted to try.

It took 18 minutes to get someone to help me out. The only reason I know the time is because I got a text from a friend as I walked in so I had a timestamp to go by. One employee was helping a dad and his son which I would never mind waiting for. That's what we want to see with our kids! Two other employees chatting with each other. I asked them if someone could unlock a couple acoustics for me and they seemed very annoyed.

After 10 minutes waiting, they couldn't find the keys. The two guys went back to talking about other things for a bit more then finally someone else came out from the back who had keys. You'd think if you are shopping to buy two $1500 to $2500 guitars they'd be a bit more helpful. The person with the keys must have not been a sales person because they almost wanted to hand me the keys and go back to their other job. They flat out told me they didn't know much about the guitars in the room but I was happy they were helping me out.

I let it pass. They had a few models I wanted to compare as I had never played a few of them.

The guitar states on the tag and guitar centers own website that it comes with a case. They could not find the case that was supposed to come with the Taylor 224 Koa and wanted to give me a random $35 gigbag on the floor for it. Taylor cases run almost $200 and fit the guitar perfectly. No deal.

The final straw was when they said they don't offer a basic setup with their guitars. Not even their high-end models. The strings were rusted, the action was buzzing, and I completely understand why. It's been sitting on a shelf and randomly played by passing strangers. The guitar was dirty and I could not see if it was damaged before buying it. I asked if they had a cloth to wipe it down and they flat out told me "why? we don't clean guitars here". When I told them it was dirty, his response was "how so?", and after I pointed it out he laughs saying "well, they are all floor models" and walked away. Never returned with a cloth or a wipe.

I decided to pull chalks from this store and buy a guitar elsewhere. In fact, I bought this same guitar without rusted strings and a free setup from the Guitar Center in Irmo, SC about an hour from my house.

To this GC manager -- your people could learn a thing or two from the sale reps in Irmo, SC. The difference is night and day.

Just started using a guitar in January of this year. I found they had guitar lessons for seniors so I went in April to it. I had quite a few questions and Kevin took his time to explain them. These were once a month and I had to miss the next two months because other things happening at the same day. When I checked back with Kevin he said corporate decided to end senior guitar lessons. He did give me a free lesson but I was looking forward to going there once a month. With it being senior lessons it was nice to be in a group around your same age. Hopefully corporate will change their minds soon and return senior lessons. I give you a hint,
for seniors you might get a better turn out if you have it later in the day.
Kevin has been nothing short of great with his help he given me so far,
and I hope to continue soon with him again...

Pro Audio employees are rude and seem like they they're just there to get their hourly rate doing the least they can. Not sure how corporate allows these stores to have such bad customer service when people are literally spending thousands of dollars there. I stopped shopping here and started at sweet water but then I decided to stop by a couple days ago, but nothing has changed.. the store was a mess and barely had inventory. Back to sweet water!