Grand Dentistry

Coming to the dentist can be such a daunting experience but Dr McLean and his team were so great! I hadn't been in four years and was so worried and they were so kind, I felt so well taken care of and they explained and addressed every single concern of mine. I was having some tooth pain which prompted the visit and they were able to explain everything so clearly. Also, in the past I've had dentists try and push procedures or for products and this didn't happen at all - they told me exactly what was necessary for right now and what we would be keeping an eye on in the future. Lastly - I called other dentists in the city and it was months to get in for a basic cleaning - they got me in the very next day. Five stars for sure!!

One of the worst experiences and unprofessional staff! The woman at the front desk is rude and the dental work I received was poor. I went to another dentist for another consultation and found out the work this office did was done poorly and that's why I was having issues. I asked the dentist at Grand dentistry about fixing it seeing as though he had recently done the work and had recently charged my insurance and therefore I wasn't eligible for a year to have a second dentist fix his work. He seemed to take offense to the fact that I had called my insurance to inquire about my benefits for the year, immediately getting defensive and became rude and basically told me to go to another dentist after they had charged my insurance!! Patients have every right to discuss questions or concerns about coverage maximums with their insurance providers.

I asked for a reversal of the charges to my insurance company but by the time it was resolved, it was months later past the end of the benefit year and I lost the benefits. Absolutely terrible!

Dr. McLean and Dr.Patel from the Grand Dentistry are absolutely amazing.

I used to be a patient until 2019 before moving to California. Given how professional and understanding they are, I made a few trips from California to Chicago to fix some issues with my teeth and they have done a stellar job once again.

If you just moved to Chicago or looking for a new dentist, look no further. This is the place to go!

We had a great experience here! While vacationing my son had an emergency dental issue, when his new filling broke. Dr Patel was amazing! We got an appt quickly too. Now we can enjoy the rest of our week here.

Dentistry in the time of COVID... I have been a patient of Grand Dentistry for a couple of years now. Of course, my routine checkup and cleaning were scheduled during the height of the pandemic, when everything was shut down. Even though the office was undoubtedly operating on a skeleton crew, I was able to easily reschedule by phone. When I made the call, I opted for a June appointment, figuring that things would be *mostly* reopened by then. Well, the appointed day (today) rolled around, and I ventured to my appointment (Note: the office recently moved to a new location, just a few blocks away from its old office on Grand).

Although I was nervous about going in for what is arguably an elective procedure, I am so glad that I did. The new procedures require that one not wait around in the waiting area, so I can't really say that much about that portion of the practice. The new rooms appear more private/set apart and I noticed the receptionist wiping items down constantly, as well as the hygienist taking extra precautions.

Most importantly is the professionalism of the staff and Dr. Patel in making sure that I felt comfortable and at ease. Going to the dentist can be nerve-wracking, and this uncertain time can amplify the sensation. I am glad that I didn't put off this routine appointment any longer, as my teeth now feel squeaky clean after 3 months of quarantine/stay at home orders.

It was very easy to schedule an appointment, the staff take precautions to prevent covid-19 transmission, (super clean exam rooms, spacious waiting room, masks and face shields, etc.), and everyone from the receptionist staff, to the dental hygienist, to the doctor, was so friendly! I had not visited the dentist in a long time and had a lot of questions about Invisalign, cavity fillings, routine cleanings, toothpaste, and everything else under the sun and Dr. Chen was so patient. I never felt rushed or nervous. They even have televisions on the ceiling for you to distract yourself with while they work. Will be scheduling my third visit in January.

I've been a patient for about 4 years and can only say positive things. The staff, doctors, space, location, and overall vibe/ambiance is solid. The only thing is they're so popular, it's maybe sometimes hard to find appointments. BUT that's true in many places too due to staff shortages so take that comment with a grain. Highly recommend ed!

Have been coming here for almost two years now and I like this "no frills" dental office. Appointments have always been on time for me and the cleanings are done well.

I first found this dental office because I was looking for a second opinion on a proposed treatment plan for dental work. The dentist was able to provide a professional recommendation and I felt confident after my consult that this was the office I wanted to continue to be a patient at.

The clinicians are knowledgeable and the front and back office processing has always been proper and accurate.

Best dental experience ever. I had a tooth abscess and was quite uncomfortable in addition to having a lot of anxiety when visiting the dentist. I went to the location in River North as it's by my office. Everyone was amazing -- they made me feel calm and understood my nerves. Dr Eric was great -- he took special care in prescribing meds for my abscess and then when I returned for the tooth extraction -- was in the best of hands. Very little discomfort with the procedure and healing went great, I would highly recommend Grand Dentistry -- definitely five stars.

Wow! What an amazing dentist experience! Thank you Dr. Chen and staff!

I hadn't been to a dentist in years so I decided to go for a check up. I found this place through their advertisement on yelp and they're amazing reviews. I use delta dental insurance through my employer. I went to the loop location on Madison. The office itself is beautiful. White walls with photos of animals on them. Stocked fridge with la crouix water coffee - the works.

The gentleman at the front desk was cheerful and even complimented my bomber jacket! The dental hygienist (who's name escapes me but she was great) took some x-rays of my teeth and made me feel comfortable (I was a bit nervous).

Dr. Chen entered the room with great energy and introduced herself. She asked what brought me in and I told her I just wanted to make sure everything looked good. She was extremely gentle and thorough. She gracefully explained everything was doing and why. It was great to learn the "why" behind the "what". She showed me pictures of my teeth and explained that I don't need my wisdom teeth out and that I may never need them out (howdayyyy). She answered all my questions and was an absolute joy to work with.

On the way out I ever got a free electric toothbrush!! Winning! All in all it was an amazing reintroduction to my dental hygiene. And I didn't have any cavities either!!! See you in 6 months Dr. Chen and staff!! Thank you!

I was told I had a cavity that I did not have.

After taking an xray, dr. mclean told me I had a cavity, so I made an appointment for a filling. I was surprised though because I was not feeling any pain in that tooth, and when I looked at the tooth myself at home, I did not see what he showed me on the screen which was something black on my tooth (now that I look back, what he saw was a black piece of food on my tooth, not a cavity).

Later when I went to the appointment, he said "woah, what the" or some remark that made me think I did not have a cavity, and he paused for a moment. Instead of stopping to clarify or recheck xrays, he still operated on my tooth and filled a cavity that did not exist. Like I stated, I never felt any pain in that tooth, and I was skeptical the entire time. I got the xray he took and brought it to a different dentist (unfortunately after getting the filling) who confirmed that there was no cavity in that tooth.

What I've learned from this is to always get a second opinion and let the dentist know when you have doubts. I won't return to this dentist.