General RV Center

Good luck getting a hold of service. They're useless so consider buying else where. And Beverly is spot on!

I purchased this beautiful Rv from General RV and their service department has been non responsive and very poor follow up.
I have now been traveling 8 weeks and the "emergency part" I needed to repair our electric bed that was supposed to be to be overnighted/fedex to us has failed to show up.
We called to check on it and ummmm the service manager said let me check on that.
I guess having to remove our king size mattress and manually hot wired to wires together each time we need to raise lower or slide our bed is acceptable for 8 weeks of traveling!!!
This is not the first time this dealership fails to do something.

I wish I could give zero stars.

They sold me a $225,000 motorcoach filled with mold and think that's ok?

They promised certain items were tested and to be functioning and they are not!

They told me they'd work with me until the day I gave them proof with a mold report. They immediately told me to deal with their attorney.

I am now battling a staph infection in my lungs!!

I have an additional $7,000 in mold remediation and items that had to be thrown away. I still have to put flooring back in where all carpeting had to be removed.

There were sewer flies throughout my water system. They came out of my water dispenser in the refrigerator and infested my food and freezer!!

RUN FAST AND FAR FROM THIS HORRIBLE COMPANY.

Their customer service email turns your case back to the store. Headquarters does not care either - don't let their comments fool you.

We had a great experience with General RV. We bought a $13,000 used camper and they treated us like we bought a $1M motorhome. No Exaggeration! My wife and I have owned a motorhome and two campers in the past and we knew exactly what we wanted (size, layout, weight, and price). Every person we talked to listened and was interested in making sure we got exactly what we were looking for!! From the internet salesperson, the salesperson in Tampa FL, our salesperson Canton OH (the dealership closer to home and where we ended up buying), the receptionist at the door waiting on us with VIP passes, the gentleman running the service/delivery department, the finance manager, the young man that helped us hook-up, and especially the very knowledgeable young lady that gave us the demo. If your time is important, you want to purchase from an organization that has your best interest in mind, it does not get any better this! Well done General Team, we will be back!!

I bought my camper at the RV show. I was given a price, but no paperwork. I was told I would get paperwork when I went I. to sign papers for my new camper in the store. I thought the initial price was high, but I also knew I had added on a couple of items. after I got home, and going over paperwork, I noticed I was charged a significant amount more for my new camper. the upgrades were not in the price but listed below. I had called, and the explanation that I was given was, those were fees for pick up and delivery. they advertised free delivery. the charges were $6,000 plus the agreed price.

I spent $33K for a trailer and the said they were going to replace the battery that was dead and they didn't, they tried to claim they did, you could easily look at the battery leads and tell it wasn't a new battery. They also said they were going to fill the propane tanks on the trailer, they didn't. One was completely empty and the other had maybe half a tank. The electric heating element was also burnt out and not replaced either. This place is just not that ethical in their service. If you don't want to replace things just DON'T say you're going to replace it. Also trying to get a hold of ANYONE on the phone is almost impossible.

Our visit to General RV North Canton in September started out great. Salesman was great. We agree to purchase a Coachmen class C. While going through financing we agree to some add ons. Schedule delivery for 2 weeks out. We had a 10am appointment for Saturday delivery. We arrive and start our walk through. All was going well until we asked about out add ons. Nothing had been done. They ask if we can wait and they'll take care of it then. We were there until 5pm (we live 2.5 hours from general Rv) only for everyone to be rushing us out, the door wouldn't lock and they blamed on seal being too new. Then we did not even receive a full tank Of gas.
We went camping 3 weekends in a row and then called to schedule service for all issues found. A list of 17 items. They called after 2.5 weeks saying all is done. We drive the 2.5 Hours to pick up and the first major issue we dropped off with, batteries dead after sitting for a few days and can't start generator, was not fixed! We were told we'd be reimbursed for gas for travel we were denied when picking up today after them having it for 7 weeks!
Many other shady dealings with them. I would avoid General RV at all costs. We will not be back!

Buy your RV from a smaller dealership where you are treated like a customer not a number. I cant begin to say how I wanted to go off on there service dept. Buy all means purchase your RV elsewhere.

Purchased a Morryde cargo tray (48x90) and riser kit from the store at the Hershey RV show on 9/25/23 which was supposed to be transferred to the Canton Ohio store. Had to email Morryde for help when I couldn't get an ETA from GRV. Finally after help from the Morryde rep I found that the PA store had the tray but it took up til 10/25 to get to the Canton location. Went to pick it up and they didn't know it was there, when they did find it they couldn't locate the riser kit. Both the PA and the Ohio store are real bad on returning phone calls. After I get the balance of my order I won't be a returning customer.

I picked up a new tow behind camper here without a glitch! Lee and David did an amazing walk-through with me show me how to use everything! Rylee was welcoming and kept us up-to-date with the detailing of the new camper. Jon had all the paperwork in order And ready to go! On a corporate side in Michigan Ethan was our salesman and he was top-notch! They also have a big show room of sale items priced very fairly!

Avoid at all costs. We have had nothing but horrible experiences after buying our first unit. The first time was fine, no issues. We went back to trade in a unit and the nightmare began.
We waited for 3 months to get our unit, which was fine. I called in to check the status a couple times so I could coordinate the pickup of our trade. I forgot a piece of information so I called back. My saleman, let's call him "D" picks up the phone and I hear him say "Jesus Christ, now what?" and he proceeds to act mad for having to talk. He wasn't even there on delivery day. Then they did the paperwork wrong and we had to go redo it.
We had the motorhome for 2 weeks, and noticed a water leak on the rear floor when we use the shower. We took it back, missed a week camping only to be told they can't find it. We took the camper back, and continued to have a problem with a leak.

Then that fall we took it in for winterization and their phones went down...we didn't hear anything for 3 WEEKS. Again, I asked them to look for the leak, and again, they couldn't find it. Our warranty would be up by spring when it was brought out of storage, they assured us it would be covered since it was pre-existing.
Spring comes, they tell me, "oh, we found a loose fitting, it's fixed". We took it back to the campground...and it leaked again.
A couple of weeks later, we notice the air isn't blowing very cold, so we take it in and they assure us it's fine, "The coil probably froze up" they say. Fast forward 2 weeks and we're in Kansas where the temp is 87 at night...no a/c. I call the next day and leave a message, two days later they call and ask if I can bring it in that day...uh, no, we're in Colorado.
I took it in when we got back because we also needed an estimate for some damage that happened to our awning when we were on the trip. , and found out the a/c unit was bad. They ordered one and we waited 6 weeks, but supply chain or whatever...I get it. They replaced it when it came in.
I was STILL waiting on an estimate to fix the awning...three phone calls later, my advisor gives me an estimate without ANYONE LOOKING AT IT. I told her there were things on there that didn't need replaced and she said it wasn't a problem, she would take them off. They sent me an estimate and I sent that to my agent. They issued me a check and told me to get it fixed whenever. We decided to wait until fall when we get it winterized.

My old advisor had since left and we were given to a new one, we'll call her "M". M calls me twice on the phone in September about my appointment in November and wants to know when the insurance company is sending them a check. I explained that they paid me and I would pay for the repair.

November comes around and I take in the truck. She shows me an estimate for $1400 more than the original. I notice that the parts we didn't need fixed were still on there (a door with a 3" scratch and side stickers that have no marks). I pointed it out and M says 'You ordered the parts, and we have to put them on or YOU'RE committing insurance fraud." I was stunned. I left and called my agent who advised me they would handle it. I got at least three more calls from M arguing with me trying to get me to pay $1400 or they would "turn you in to the insurance company". She also stated that they were either replacing the parts, or I was paying for them and taking them with me because they can't return unused parts...I never paid a deposit for parts, I never asked for anything to be ordered...I figured they would do it when the camper got there. I asked for a service manager to call me and didn't get a call for 2 weeks.
I gave the manager my original estimate via email, and he acknowledged that it was their fault and we wouldn't be charged for the parts they didn't use. He apologized and I thought all was well.
M calls back and says "we can't do the winterizations because there is a bad check valve"...it wasn't expensive or covered by our warranty plan, so I said fix it.
I went to pick it up, pay my bill and ask, "Is this everything?", M says "Yes, we took care of the winterization out of goodwill". I leave and take my motorhome with me.
Fast forward to today, three weeks later in December...M calls and says "You still owe $350 for the winterization and the check valve". I said "I thought you took care of that?" and she says, "I never said that"...

This place is garbage. Avoid at all costs. They will treat you great to get your money, and then throw you to a circus of inept employees that seem to last a month and leave. There is no accountability or any attempt at customer service. I thought other people must just be lying or just a-holes to deal with, that's why they get that treatment at the dealer...NOPE. This place is out to screw customers whenever or however they can.