Freebird Body & Paint

This com1pany ripped off my son. Deductible was 1K and Freebird charged my son 2.5K when he picked the car up.

Perfect repair and maintenance to my wrangler. :)
This staff of essential workers are friendly and professional. They'll help you get your car repaired properly.

Best experience ever from start to end.. Front desk lady friendly and helpful:) Rick looked over my car and saw exactly what was needed and did not add extra fringe costs that two other body shops did. Once the parts were in Rick called me and set me up with an appt to get my car fixed. He was warm and helpful. Body shop team did a great job and when I got my car back not only was everything fixed and looked like it used to, but my car inside and out was cleaned!! Who does that?? Freebird Body and Paint.. Thank you team for taking such good care of me. If you need work go to this shop!!

I just picked up my wife's convertible mustang and it was damaged and had been driven 10.2 miles when they had it for the week. I met with the owner and he wants computer data from the system to prove his staff did the damage. This car is a garage queen and is seldom driven in the summer and never abused. I'm working with the owner who could make this right but we'll see how that goes next week. I took a photo when I got home with the computer screen and damaged. Miles driven, MPG, time on the road are all listed on the computer system. They also don't document miles before or after the repairs like other shops I talked with today More to come and I hope this can be resolved without litigation. Customers beware I get a resolution on this matter. I'll provide an update next week from Ford and the attorney if necessary.
UPDATE: the owner Has now agreed to pay for only one wheel well insert that was damaged during the unauthorized Joy-ride.
He excepted me to pay for the other and Allie his staff to do the install. I asked him to do the right thing and pay for both inserts and fix the damages he now accepts 50% of by his staff but he refused.
I am seeking other options for appropriate relief and accountability. Potential future Customers BEWARE of unauthorized usage of their vehicles when under their care for repairs. Remember, there are no security cameras on sight and the shop doesn't track mileage before, during or After a project repair is completed. He also said his young son works there, so this may be common practice with not accountability and the customer has to prove the damage wasn't present before the car was there.
Recommend you take photos before you drop off and photo of mileage before so you can protect yourself. Be careful with this predatory shop, your vehicle could be abused like mine.

While we didn't end up leaving the car there due to other issues, they were very helpful and polite and recommended options, no charges. I would not hesitate to use them.

Picked my 2016 Jeep Cherokee up after leaving it 5 days for body work. There was a ding in the driver's side door that wasn't there when I dropped it off. I spoke to the owner and he said that they don't "ding doors" and it had to be preexisting. If this were the case, why didn't his painter call to let me know before clear coating over the ding and the black paint smudge? Why wouldn't I want my brand new car repaired completely? Very poor judgement and customer service! Now the ding and smudge are clear coated over with paint and I'll need to have the whole panel repainted AGAIN to fix it! Don't use these guys!!

A special shout-out to Tim Stearns as he took care of my car in a very timely manner. His professionalism and friendliness put my mind at ease immediately. Freebird will always get my business!

My car was taken into Freebird after I was in TWO separate accidents in ONE DAY! It was the most stressful experience having to deal with two separate insurance companies at the same time. When Freebird took over and started dealing with the insurance companies themselves they lifted so much stress off of my shoulders. Rick and every person that helped me at Freebird treated me so well and went above and beyond to make the experience as quick and painless as possible. They made my car look absolutely beautiful, even better than it did before I was in the two wrecks! They amazed me with their service, a solid 10 out of 10 from me.

Don't even THINK about going here. I got a high quote and the owner wanted to total MY car so he could sell it for parts and make a profit. When I sent him a letter saying he was not allowed to do that he got all irate, refused to work on my car, tried to get me to go in the 'back room' so he could have some thug beat me up. I laughed in his face, took my car to another shop and got a quote 600 dollars less than rip off Freebird. That shop told me my car is not totaled and that Freebird just wanted to sell my car for parts and leave me with nothing. I have filed complaints on them with the BBB and other places. Your fault if you go here and get ripped off.

Are you kidding me, Free Bird? You're the best.

I rear ended an SUV in my 04 Honda Civic (think the hood was smushed up like an accordion, and the front headlight was smashed in). Rick France was a godsend; he looked over the car thoroughly, explained things in layman's terms (I know NOTHING about cars), and went through the estimate. To be fair, the estimate was around $3300, which was more than half of what I paid for it to begin with. He could see I was visibly upset and gave me some great advice, which was to list it on craigslist as a car that could be rebuilt, rather than sell it to a chop shop which wouldn't pay more than a few hundred. Rick even went so far as to check to see if someone he knew (who was looking for a fixer upper for his daughter) would be interested. You don't get that kind of service many places).

In the end, I placed it on craigslist and had two interested buyers within an hour. Ultimately, I ended up trading it in for 2k at a dealership which I put towards a new car. If I ever (holy sh*t let's hope not) rear end anyone else, I'll be back here for sure.