Elevation Property Management

Hi Colin,
We are sorry to hear this feedback from you, especially when it's been more than two years since we stopped working together. We also share many frustrations from our experience managing your home; however we don't feel it would be professional or appropriate to share that perspective publicly so we'll just apologize for your experience and simply wish you the best.

Hi Jon! Thank you so much for the great feedback on our employees, Braun and Brad! They are pretty great indeed and we're lucky to have them! We're also lucky to have great tenants like you who take time to send appreciation to us! It makes our days all the better :) Thank you Jon! So glad you love your home!

Hi Travis,

I have also emailed you directly to see if we can discuss these items together privately. We are disappointed to hear of your frustrations. To be honest, we were a little confused where some of the feedback came from. I wonder if perhaps you were mistaking us for the landlord who first managed your property before we took over management last spring? You mention having to do repairs yourself such as fixing toilets and door locks. On our end, I see no maintenance requests or communications with you to indicate these were matters that needed fixing. I see various other maintenance requests involving repairs around the home that were promptly addressed when we sent out a plumber, handyperson or HVAC technician. We are aware the dishwasher was rendered unusable in late November and we had to have a part ordered for the repair, which took longer than anyone wanted and we are very sorry for that. I hope you can understand this process is out of our control, and appliance repairs are taking longer than usual across the board right due to severe manufacturing shortages. I do see notes that indicate the part arrived in January and the vendor attempted to schedule the repair with you, which was declined as you requested to wait until you moved out.

You also mentioned the home was not cleaned when you moved in. Again, we were not the property managers at the time you moved in, however we were provided with copies of your original lease which included a unit condition report. In this report, nearly all items listed are either specified to be in "Good" or "Excellent" condition. This report was signed by both you and Christina on 2/23/22. In the inspection we did after you moved out, the home needed cleaning in the following areas: stove / oven and drip pans were caked in grease, as was the microwave vent; inside the dishwasher and the dishwasher door / racks were covered in food spills and stains; all window tracks were filled with dust and debris, all floor surfaces needed sweeping and mopping; stains on tile floor of laundry room, and cabinet drawers needed wiping. A copy of that inspection report with photos included is in your online portal. I apologize if you feel the cost for cleaning is too high, but please know we do not make any profit off of cleaning bills, they are straight pass-through charges for what the cleaners charge. We've worked with the vendors we hire for years and feel their pricing is always fair and competitive.

Finally, you made a comment about us being a "Cali business" trying to take advantage of the rental crisis in Oregon. I'm really unsure where this comment came from so again I'm wondering if you are confusing us with the previous landlord. Our business is based in Bend, we all live with our families and only manage rentals here. I personally have lived in Central Oregon most of my life and so I truly don't understand where this accusation came from.

Given all this, I would respectfully ask that you reconsider your review. We started this business because we wanted to be different from other management companies and show tenants they are valued and heard. We take pride in trying to be caring, considerate landlords who take care of tenants and homes. If there was anything you felt was not cared for while you were in the home, I wish you would have expressed that to us during your tenancy so we could try and resolve the issue and make you feel more comfortable.

Please let me know if there is anything else you would like us to be aware of.

Hi Jake,
We're disappointed to hear this feedback from our time working with you. We have a slightly different point of view. The rental we managed on your behalf was located directly above a short term rental that you own and manage with another company, and that created a lot of challenges. From our perspective many of the tenants' complaints were justified: the parking situation was a continued challenge despite attempts we made to communicate with the vacation rental manager that the garage parking was strictly for our tenant. Multiple times our tenant was completely blocked in and unable to leave the home by vehicle because the downstairs renters were illegally parked there. This caused severe inconveniences that we felt helpless in our ability to solve. Additionally, there was a continued pattern of the nightly renters bringing dogs who were left unattended for hours and therefore barking nonstop. We witnessed this ourselves on multiple occasions when we were onsite and informed you that it was presenting an issue with trying to rent the unit. Many prospective renters toured the home with us, heard the dogs barking downstairs and decided to pass because of their concern of noise. Since the tenant we managed worked from home, this was especially a disturbance to him. We realize this was the first time you'd had both units under different management and likely that was the partial cause for some of the issues that could have been easily solved had there been a single manager for both units / tenants. That said, we did the best we could by updating you and the other property managers of these concerns before they escalated to the point they did. Ultimately we chose to terminate our contract with you because we did not feel this type of housing situation was appropriate to host both a nightly rental and long term rental under one roof. We are disappointed the situation didn't work out differently, but we do hope your future plans with the units work out and wish you the best of luck.