Edwin Stipe

Good response and fast work, but $99 travel cost I understand, but another $200 to use an auger for unclog a toilet seemed a bit excessive.

My rental property had no heat blowing out of the vents. Inside temp was 56 degrees. So I did a google search, called and left messages for 5 companies, then hired the first two companies that returned my call. Actually, only 2 companies returned my call.

Edwin Stipe was first to call. Their Tech came out and diagnosed that my "older" system needed an entire replacement. That Tech dispatched a second person to arrive later that afternoon to work up the $14,500 estimate that was presented to me later that night.

Luckily, right after setting Edwin Stipe's appointment earlier in the day, a second HVAC company responded to my voicemail. I advised them I had already made an appointment prior to them calling back. But after the total replacement quote I figured I'd call the second company back to get another opinion. The cost for each tech to come out was $99, so I'm $198 in expenses so far, but the second tech was able to fix my heater with a new $42 thermostat.

Shame on you, Edwin Stipe. Conduct an honest business and train your employees better, and then hold them accountable.

Very fair pricing, knowledgeable plumber. Same plumber that came to quote, did the work.

We had some leaking copper drain/waste/vent lines connected to a cast iron pipe leading to septic. I actually wanted to do the job myself but it was pretty involved. It would have taken me about 8 hours to fix. It was done professionally in just less than 4 hours.
Awesome company to work with! Will recommend highly.

Responded to my message quickly. I haven't used his services because he doesn't cover what I need to have checked out.... (Kerosene monitor heater)

The initial contact was polite and they responded within the timeframe promised. The work was completed is short order and to satisfactory standards.

Their pricing is within the market going rate for services in this area, so there aren't any savings involved in using them, though I'm not sure there aren't discounts they run on occasion.

Providing me with information on savings is the premium that is my fifth star is such circumstances. Providing me with good services, at going rates, within the time frame promised gets a solid four.

This is my second review of Edwin Stipe. We have used them to service our furnaces and air conditioners for the last few years. The have also done some minor plumbling for us. I have always been happy with there work. However our ac and furnace needed to be replaced and I chose Edwin Stipe for the job and I am very disappointed.

If you saw my first review, they actually installed the wrong unit that was too small for my house. They discovered the error and had to come back and put the correct unit in. This unit was not cooling a part of the house as it was supose to. I called and they sent a service man over. He informed that the ducting was not correctly installed and they would have to schedule someone to come and make the repairs. A week later, I got a call from them that they would need to schedule the repair. This was a 12K job that was handled very poorly. We are now up to 5 visits to get the unit installed and working correctly. I don't intend on using them again. I would not recommend them for big jobs such as this.

This company meets all the needs I could ask for.

First off, they replied to my quote request within 10 minutes and we were able to schedule something on the phone for the next business day. They gave a short window and were at my place within the first hour. Very competent and customer service oriented. Would use again and again.

Extremely rude. Worked with them in house credit one time for thousands. Paid promptly. Office manager told me she no longer wanted my business. VERY rude person. Stay away.

I didn't have work done by them because they wanted to charge nearly 14K for some rough plumbing on super small job. So out of line with actually costs. Guess they weren't looking for new business.

About two months ago. I got a phone call from a woman at Edwin Stype asking if I would like to have my central air conditioning unit checked and cleaned before the season. They were running a special for $59. My system ran perfectly fine the entire summer before, but I thought this was a good deal to get the system checked to make sure there were no problems. So the appointment was made and the technician came on April 24th to check the system. Because it has been so cold and rainy, we did not turn our system on until last night. Today, there is water dripping from the plaster ceiling in my bedroom (the system is in the attic right above it), and there are water bubbles in the paint of my wall below where the crack and dripping water is. I called them to find out about having someone come and see what's wrong and they tell me it will be $200 for them to come out and then additional cost to fix the problem. They were the last people to touch the system before we used it and I told them I don't understand why I would have to pay that charge if they serviced it. At this point, it sounds extremely suspect that they called me for this appointment, they were the last ones to do anything with it before it was used, but they are not going to stand by their inspection and charge me over $200 for a system that worked perfectly fine before they touched it. Now I have a crack and water coming into my bedroom, ruined paint on the walls with wet plaster behind it, and a system that will obviously be serviced elsewhere. Also, cost me less than what E.S. was going to charge me JUST for the technition to show up.

UPDATE: Another company came out to find out what was wrong with my system. The water trap in the attic part of the system was bone dry. Should have been caught by the maintenance check up and wasn't. The outdoor part of the system had the could completely clogged with dirt and debris. Again, should have been checked and cleaned up with the maintenance check up and wasn't.

UPDATE: Edwin Stipe has stood by their work and made this situation right. After this incident, another technician came to the house, took pictures of the damage and reviewed the entire system. He agreed that the problem was somehow overlooked during inspection and made a report at the following staff meeting. It was determined that they would have someone repair the ceiling and walls from the water damage and reimburse me the money I put out to have the issue fixed then the first technician did not respond to my call and did not give us the full information regarding the company policy on payments and the source of the issue. This may have taken this entire situation in a much better direction. I am happy with how Edwin Stipe has handled this situation but wish it never had to come to this.