Dolly

This was AMAZING! We went to Big Lots to check out patio furniture - the set was too big to fit in our Durango. Big Lots suggested we call Dolly.com - I was skeptical...Anyway, we called at 6:15 and got a response at 6:20 that they could pick up the 5 piece patio set, deliver it to our house 30 minutes away at 7:30 pm - $59 including set up -
So at 7:30 we received a text that they had pick the items up
at 8:10 they pulled into the drive way
by 9:30 we were having a glass of wine on our new patio set - its uber for people that need something hauled! I LOVE IT!!!

The absolute worst! Do not use these people! The container store uses them for local deliveries. They dump your packages outside! They did not notify me. It was stolen. I was told it is contactless delivery and they are not responsible! When you call you are routed to a call center in India!

HORRIBLE!! They will damage and break your stuff and not refund you. They ruined my bedside table and my painting stand worth over 400 and they only offered me 50 dollars reimbursement and gave no reason as to why or how they came up with that number. DO NOT USE THIS COMPANY. I got $2,000 worth of insurance, this company is a bunch of scammers. AVOID.

I'm writing on behalf of a woman I just met, who is 64 years old, recovering from a broken hip, works full time in the medical field and has just moved to Massachusetts for her job, leaving the rest of her family in Maine, therefore depending on the help of a moving company to make sure all her belongings were safely stored in her storage unit while shes staying in a hotel waiting for her apartment to be ready. I happened to be outside the night she arrived at the hotel and offered her a hand bringing her stuff to her room. she Told me that she didn't want to bring everything that was in the car up to her room, she was storing it in her car because she couldn't get into her storage unit to pack it away. She explained that she paid a moving company to bring everything from her previous apartment because she had no help and no local support... when she went there the way they packed the storage unit made it impossible for her to get the door open, so I offered to take a ride with her that weekend to give her a helping hand. Honestly at fi I thought she was just a little overwhelmed and stressed out possibly exaggerating the condition of of her locker. Well, I was beyond wrong. With the help of an employee we finally got the door open and it was an absolute disaster. Everything was stuck behind her couch and under her two mattresses and box spring, her tv was stuck between two chairs with a scratch in the middle of the screen ($1000 smart tv) her mothers Tiffany's lamp was upside down diagonally laying across the boxes, she gave them blankets to cover her white couch, her tv, her shadow box with a silver spoon collection with a glass frame... nothing was covered. The spoon collection was out of the frame dropped randomly in different places... this is already turning into a novel and although I could sit here all night adding to the list of unacceptable movers mistakes, I think the few examples listed are more than enough proof that this company is completely unprofessional and took advantage of a woman that was desperate for help, assuring her they would take care of everything and telling her to trust them with her property they would treat it as if it were their own. On top of the company's basic price, she gave each mover a $200 tip because she was so grateful!!!! She made the mistake of giving them the tip as they left her apartment, before they went to put it in storage, so by the time she saw the catastrophe she had already lost another $400 on top of the original fees. When she called to ask them to come help her open it, their response was "we aren't responsible for what happens after the move"
So, that's why I'm writing this review, I want the word to get around that this company is a fraud and a group of thieves praying on people in need. I will be attaching pictures shortly. I'm interested in seeing if they will do the right thing and make this right. She doesn't even care about the money she wants her stuff put away neatly and safely. Which, I will do. But they could at least apologize. Scum, absolute scum.

Dolly cancled my delivery ( so did it myself) then chardged me a delivery fee.

Booked Friday for a late Sat delivery. Listed item as 10 ft paddle board.

Driver never went to the store to look at item, texted saying was too big for truck and could not do. BUT then texted the next day saying now he thought he could do it.

Customer service refused to take cancellation fee $30 off. Called 3 times. They said it was my fault because item was too big? I listed it as a 10ft paddleboard, they accepted a job for a 10 ft paddle Board, then could not do the job, yet itsmy fault?

Can I give a negative amount of stars?Scheduled same day delivery,paid extra for it on Saturday.supposed to come 2 & 4.Called me at 6.Said there was no helpers I'd have to reschedule for Sunday 11 to 2.Called me to reschedule 12 to 5 because of no helpers.Called me at 4 to reschedule for the next day.11 to 5.I'm sure they will call to reschedule me tomorrow & until the end of time. Trust me they ain't coming.Save your time & frustration.they Absolutely blow

Horrible experience on getting furni moved. My service date and times have been changed 3x and it's just been horrible

It's really too bad because I had a FANTASTIC experience with the movers I hired through Dolly. This review is not of the movers, but of Dolly itself: TERRIBLE customer service and complete DENIAL of TRIPLE CHARGING for the job. Here's how it went down - so beware: The day after the movers completed the move, I received a text from Dolly saying that my card had been declined and to submit new payment information online. I went online, couldn't find a way to change my payment for that job, so I contacted support via email. They said the payment was all set, no worries.

A week later I looked at my bank statement, and they had charged me the full job amount three times: once on the day of service, and twice two days after they said my card had been declined. Not sure why they reached out to me to say my card hard declined after it had gone through the day before, but I figured it had just been a mistake - no harm, no foul - so I reached out to support again via email. They said they could only see one charge for the full amount of the job that I was quoted, and maybe it was a hold on the card that would clear within a few business days. Wanting to give them the benefit of the doubt, I waited another couple of weeks; but it didn't clear - these were not holds.

A week later, I emailed again, with the same response. After I received this email, I called Dolly support directly, at which point they insisted they had only charged me once. With my bank account pulled up in front of me, I told them the exact days I had been charged and how much each time. The person I spoke with simply shut down and continued to state they only charged me once. At this point, I reached out to my bank to file a dispute - but before I could, they told me to try with Dolly one more time. A week later and a phone call to Dolly with a different person, and they were incredibly rude and insistent that they only charged me once.

I opened a dispute with the bank for the two additional charges on my card. I was charged in late June 2023. Finally, mid-September 2023, I was refunded through my bank, and Dolly took absolutely no responsibility. In the dispute updates, the bank stated that they had reached out to Dolly but had not received any response - I guess the bank has to give the company a certain amount of time to respond, which is why it took so long.

Overall I got to where I needed to be, my items were moved safely, quickly, and efficiently, and it did all work out. But what's most frustrating is that MOVING ISN'T CHEAP, and CHARGING YOUR CUSTOMERS THREE TIMES can really f*** up your finances as you get settled in a new place. Take some responsibility, Dolly. I won't be using them again, but will look up my movers directly, because they were incredible.

This was the WORST experience I've ever had with movers. The driver arrived late and had stuff from other job sites in his truck,argued with me that I was moving two rooms because I lived in a two bed (my room mate moved out earlier in the month), was slurring his words and clearly was high. I paid for my washing machine to be taken and the driver came up with a million excuses for why they may not be able to take it. They took over 6 hours to bring all my stuff to my new apartment that was less than 15 miles away, damaged my furniture and got oil stains on my couch and rust on my beam bag. Absolutely do NOT use them.

This has been the absolute worst moving experience I've ever had. I booked Dolly movers online with 2 movers (labor only) a week ago for a moving date on 07/31. However, this morning, just 5 minutes before the scheduled time, the mover texted me and said he couldn't make it. He wanted to reschedule for 2 pm, otherwise, he would give the slot to other movers. We went back and forth through texts, and then suddenly, he said he was available after all.

Once he arrived, he took a look at my room and said he couldn't finish moving in just 2 hours, and he asked me to cancel the order. It's so frustrating because if they knew they couldn't handle a room in 2 hours, why didn't they tell me when I placed the order in the first place? The distance between the two moving locations, A and B, is literally just a 5-minute walk, and I was only moving one room. This whole experience has been such a waste of my time.

To make things work, I had to borrow a truck and call off my job just for the move today, and yet the helpers treated me like shit. It's incredibly unprofessional and disappointing.