Dewey's Pizza

Visited Dewey's with the family recently. We had our periodic family dinner outing and my wife chose this restaurant. Upon arrival, the place was nearly empty, which we enjoyed because we were able to seat ourselves. Our waitress was very friendly and she brought us some of their tasty Coke products. For dinner, we requested a large pizza. My wife requested Caprice on her half and I requested Edgar Allen Poe on my half. My son requested pepperoni and sausage on his pizza.

In a short time, our pizzas were delivered. I let ours cool off for a few minutes while we chatted. Then I sprinkled some red pepper flakes on my slices and chowed down. The pizza wais fresh and delicious, as always. I very much enjoy scratch made pizza and this place serves it up to order.

We'll be back.

Consider the star for the food, but even that is generous. The crust is bland. Many of the toppings are not fresh. The balance of flavors on specialty pizzas is lacking. You will not find good food here.

Nor atmosphere.

Most especially, you will not find good service.

We have been looking for a pizza parlor for a time. All of the parlors have stopped taking dine in orders. Delivery is fine, but sometimes, we want to dine in.

We were excited to find Dewey's. Being at the mall is definitely annoying, but a full service parlor with a small but decent beer selection seemed ideal.

The inside was clean and the show of the kitchen crew tossing the dough provided lackluster visual interest.

However, the service was incompetent and antagonistic.

We were there on the freezing day before Christmas. The roads were terrible. The dining room was empty. The service had plenty of time to be attentive.

The service was divided between two young persons who must have been teenagers. They behaved as if they had never had a job before. They were just barely friendly, not knowledgeable of the menu, and untrained in serving a family with a small child.

Despite their lack of skill, they were fine. If all we had to deal with were a couple of young, incompetent servers, it would've been fine.

However, about 1/3 of the way through our meal and almost immediately after telling our server that we would likely take some time to allow our child to eat at their pace, another employee came over. Without even asking us, she attempted to shove a pizza box on our overcrowded table.

The staff had put three stands down the center of our booth. Clearly, they were unaware that pizza stands are designed to hold two pizzas. As well as three stands, we had three glasses, three plates, pepper and cheese shakers, and napkins.

Our table was OVER full. No one should have crammed so much onto our table...actually, Dewey's should use bigger tables. Pizzas take up space, and we had ordered small pizzas.

Everyone had ignored us, and we had moved a stand and tray to a neighboring table. The young, unskilled servers, despite having zero other tables, never offered to clear our table to make space.

So over comes this new person. Without asking us anything and certainly without trying to clear some space, she proceeded to shove an empty box onto our table. It would not fit. There was no room. The box would have hung off the edge of the table.

When I asked what she was doing, she said she was being helpful. When I told her we didn't ask for a box, we might be taking our time to eat, and that there was no room for it, she stormed off. She said, "I'm not arguing with you."

Clearly communication was not something anyone ever taught Rachel, because she refused to engage in any appropriate communication.

We finished our meal uncomfortably. We cleared another tray off our table and had to ask a server to take our plates.

We had to request a box when we were done eating, because no one could be bothered to provide us any service.

Could the service get worse? Yes.

Since pay is at the register, we had to interact with Rachel again.

Instead of apologizing for the poor service and rude interaction, she doubled down on her bad behavior with faux, sickening sweet greetings. I asked for her name and she provided it and asked for mine. When I told her it was none of her effing business, she made sure to read my card so she could use my name in a pointed and sarcastic manner.

I had enough and called her an a**hole.

I have zero tolerance for such poor service and Rachel is certainly deserving of the title.

Despite the poor service, I tipped our servers $35 each. They were unskilled and untrained but with Rachel as the apparent manager, I didn't want to punish them for such a toxic work environment.

I love Dewey's! Definitely one of my favorite pizza joints in the area. You can dine in or order for pickup...I usually order my pizza online and pick it up in store to take home. They have several unique pizzas and salads and a good variety of toppings to create your own. Most recently I got artichokes, roasted red pepper, and fresh basil and it was delish! The crust is thin and the pizza isn't greasy...it doesn't make you feel super heavy or gross after which is a huge plus. I wish they delivered but definitely not a deal breaker. Totally recommend!

Service was great. Ordered the gluten free pizza and it was awful. The crust was like cardboard, tough and tasteless. The pizza ended up all over the table when it slid off the tray when I tried to cut and serve it. Do not recommend the GF.

My favorite chain pizza spot! Deweys is one of my favorite spots to go when I just want to eat a lot of food. Their pizzas are absolutely delicious and they don't make you feel too heavy afterwards. My favorites are the killer veggie, Ryan's inferno, and the caprese. They have a ton of other great options though as well as the option to create your own. You can also do different toppings on the two halves of the pizza, which makes it super easy to split with friends.

When I dine in with friends they always have amazing service and are very receptive to specific requests and substitutions. The pizzas are also delicious to go and I recommend heating the pizzas up in the oven to crisp them. Just make sure not to get it too crispy.

The pizza isn't the only amazing part though. Their salads are super unique and taste super fresh. Their calzones are also great to try if you want to switch it up. They are super doughy and cheesy, a great option to try, but I wouldn't recommend getting it to go.

Went to the Fairlawn location and had Buffalo chicken pizza with ranch and celery, it was delicious!

We love Dewey's pizza! My family loves the variety of pizza and the salads are really good! Friendly staff and my kids love that you can watch them make
The pizza through the window!

Bring back the taco pizza. I get you're trying something new and changing it up. Don't fix what ain't broken. At least try to make it a staple item if it's not coming back in rotation anymore.

But, pizza is absolutely the bomb. Best ranch ever!

Love this place! Pizza is always great! Love the dr.Dre, the Edgar Allen Poe as well!

Dear Yelpers,

Get ready for the Pizza Pie that will change your life! Ok maybe an over exaggeration but definitely an amazing pizza. Dewey's offers the full experience with an open view into their kitchen where you can see the chef's tossing dough. The kids love it and secretly the adults do too! The plethora of pies to choose from is different and exciting! Not just your normal pepperoni and sausage. More like a smorgus board of luxury pizza options that everyone is going to love!

And if you are like me, you'll love the bit of kick you'll get from Ryan's Inferno!

Your Friendly Neighborhood foodie