CVS Pharmacy

I like shopping here, good sales and decent reward program. Only downfall is there is a time limit on when you have to use your rewards by.

Staff here is hit and miss, sometimes very friendly .... sometimes rude.

Stopped into this CVS Wednesday night for my Covid booster as the one I normally use (12 Corner's) is not administering this booster. Easy in and out off E. Henrietta, store is large, bright and seemed clean. Vaccine process was easy, minimal wait and painless, thank you health care worker :) lol On the way out grabbed some holiday candy, overpriced but expected, definitely an ok location to use if you need health, beauty supplies, or pharmacy, thanks for the vaccine.

The pharmacy manager Lindsay was rude, cold and had no compassion for a sick patient. I had to beg her to fill a medication they had known about for 3 days. Then- when I asked her to fill it I was told it might be a 2 day wait. I believe she was in judgement of me due to the type of medication, and had zero compassion. I was treated like garbage. Never ever use this pharmacy- because the manager of the pharmacy there is a completely
disrespectful person without customer service skills. I had to beg for my medication. then it was as if she was doing me a favor. it's a disgrace.

Store appearance was hazardous, coupon policy is not clear and the manager told me they would not accept the coupon, although the coupon was just printed from their coupon kiosk. She accused me of "playing the system." I will not be returning to this store. I will patronize businesses who treat their customers with common courtesy.

This was my first time here but it was a much more pleasant experience than when I go to the one in Manhattan. First of all the store seems to be more organized and well stocked but I'm sure that had something to do with the volume of sales. Then the cashier was also very sweet in helping me with my coupons and just generally a pleasant and friendly person. The service made the trip a positive one. Thank you!

If I can give this store 0 stars I would. My husband came once in the morning for a money order and they couldn't find the key to the drawer. Very unorganized..and we came back later that afternoon to try again and the money order printed out with nothing on it, so basically it didn't have ink and they didn't bother checking. We waited about 30 mins before we could even get a refund smh. Never again.