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- Lynn A.Oakland, CA124Feb 29, 2024
You know what would be great? If they answered their phone during business hours. I have a simple question that is not addressed by the completely useless automated system and I can't get through on the phone. So now I have to go down there in person on my bike, in the rain, when I'm sick.
The service at this pharmacy is deplorable, even by CVS standards.Helpful 0Thanks 0Love this 0Oh no 0 - Lisa D.Oakland, CA230Feb 3, 2023Updated review
I've noticed improvements since I wrote this review so I added 2 more stars. There was more staff working this time when I went and there wasn't such a long line. Also they started answering the phone which I appreciate. Thank you.
Helpful 1Thanks 0Love this 0Oh no 0Nov 10, 2022Previous reviewHuge line and one person taking care of customers. It was going very SLOW. This is the first time I've seen it backed up so much. They really need to hire more staff. They used have really good customer service and were very efficient. Sadly some of their best employees left. Now they don't even answer the phone.
- Zach S.Petaluma, CA165381Nov 2, 2022
The line is always WAY too long. Understaffed and unusually slow. Most the time only 1 lane is operating which always gets tied up. CVS staff your pharmacy better. I'm not coming back.
Helpful 1Thanks 0Love this 0Oh no 0 - Erik B.Oakland, CA99127104Sep 18, 2022
You can feel how short-staffed this place is. I feel bad for the employees here, as everyone seems stretched thin. The automated refill phone system also hasn't worked for me and sometimes it will say my prescriptions are "ready," but then they won't be filled until I'm there in person.
Helpful 1Thanks 0Love this 0Oh no 0 - Terrence B.Emeryville, CA020Dec 16, 2022
Sullen, totally not customer oriented Pharmacist there with initials IL. I will never go back.
Helpful 0Thanks 0Love this 0Oh no 1 - Carter L.CA, CA01Nov 1, 2022
They really need to hire more staff. The people are nice and work hard, but they are so understaffed it's embarrassing. The automated phone system doesn't work. I've been on hold for over an hour just trying to see if the prescription will be ready for pickup because the line is often an hour in person only for the prescription to not be ready.
Helpful 0Thanks 0Love this 0Oh no 0 - Andrew S.San Francisco, CA030Jul 17, 2019First to Review
GREAT customer service! I have been here several times, as the location is close to my office, and they are covered by my insurance. The folks that work at this CVS are always professional, super friendly and helpful, no matter how busy they are. I've been getting my vaccines there as well.
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