Crescenta Valley Veterinary Hospital

I used to bring my cat and two dogs here but moved over to Montrose Pet Hospital, which is still very close for La Crescenta residents. The staff and customer service here is not great as they don't seem to care about the well being of your pets; it didn't help with the fact that the front staff were always irritable and rude. The Asian lady that works at the front desk talks to you in a demeaning way. Dr. Youn is an okay vet as he does the bare mininum and tries to get you out quick. Also, their services are way overpriced for the poor services you'll get here.... Expect to wait for long periods of time as their check in and check out system is dysfunctional. There weren't that many customers there and you would still have to wait like 30 minutes to get helped out and you would have to advocate for yourself or you simply will not get helped.

I'm glad I made the move over to Montrose Pet Hospital as their staff and veterinarians are 100% more helpful, attentive, and caring.

This veterinary hospital is one of the best I've been to. Everyone was so sweet and kind and they took such great care of my dog.

I moved back to LA around 3 ish years ago and have since been looking for a vet where I feel comfortable, nothing is rushed and prices are VERY reasonable compared to other places I've been to.

I even was able to get somewhat of a last minute appointment with them and they were so great about calling to get me an even earlier time. I've had my fair share of visits with the vet because anytime somethings wrong with my dog, I try and get it checked out right away. The people here are very kind, thorough, they make sure to ask all the questions and also answer all the ones I have.

Again, prices are super reasonable too especially with some others in the area I've tried out. If you're in the La Crescenta/ La Canada area, I HIGHLY recommend this place.

Parking is also very convenient!

My dog was dropped off to them for an ear infection was charged 615.00 and the day I pick him up he was still the same and called today they wanted to charge me another 60.00 for his ears again I have filed them to the veterinary board they are fraud and I will be taking them to court also don't trust them the lady up front is very rude with a nasty attitude my wife took him into this place she will never bring him back again

I had to take my dog here for skin issues. First of all, when I arrived here the reception staff was super friendly and efficient. The office was really clean too! I didn't have to wait long before I was called into the exam room. The doctor and staff were incredibly patient and gentle with my nervous pup. Aside from getting fixed, this was her first vet visit and everyone was so kind with her.

They let me know that the issue was most likely due to her harness and not anything more serious so they sent me home with some topical cream and didn't try to sell me on anything else. It was a super inexpensive visit, too which I definitely appreciated.

There was another dog in the waiting room when I was getting ready to pay the invoice. My dog is SUPER dog reactive and I could tell she was getting riled up when she saw the other dog. Thankfully, their office is set up for this. I was able to hide behind a wall with her while the receptionist patiently billed me. To add onto it, another dog was waiting to come in and I was a little worried that I'd have to bring my dog through that door and deal with some stress from my dog. Thankfully there was another exit off to the side so I was able to get my dog in and out of there without any issue. As a dog owner who has to worry about that every time we see another dog, I really appreciated that they took all of those things into consideration.

I will definitely be taking my pets here again whenever necessary. Thank you!

My heart is full
To receive a signed condolence card from the doctors and staff is priceless.
Every member of my family that I bring to Crescenta Valley Veterinary Hospital is treated with kindness and genuine care.
They are conscientious and responsible- I never feel as if they are overcharging me or recommending unnecessary procedures.
My animals are happy, healthy and well taken care
Thank you Crescenta Valley Hospital
Thank you with all my heart

Such a great find, I almost don't want to positively share. The staff really is amazing, essentially being the way that you should be. After trying to get into the various vets in our area, we found this one was easy to accommodate a new patient. we were in and out really fast, the place is super clean and professional.

The people here are very thorough and kind. We wanted to bring in our pup in somewhat last minute and they were able to find an available appointment time for us. It seems very popular for a reason :)

If "Los Angeles Vets" was a category on the game show, "Family Feud"; the number one survey response would be, "Are horrible". It is insanely difficult to find a great vet in this city which is the opposite of what one expect. I was told, by a vet actually, that it is because there is so much competition/the market is so saturated that many don't care to be at the top of their game. I've been to quite a few vets as my Queen, a long -haired Calico Tortie deserved golden treatment and because at 17; she was in renal failure and nearing the end of her days. I have now officially found an amazing vet clinic but sadly not the in the context I would have liked. Please bear with me as this review is insanely difficult to write as I fight back tears in the midst of my painful loss and grieving.

As mentioned, my soul mate is a cat named Agora I have owned since I was 19 years old and she was only 8 weeks (I am a few months shy of turning 37). She was my right-hand (wo)man for 17 years and been through every single adult milestone. I am convinced we have spent past lives together and are connected for all eternity in future lives to still be lived. Unfortunately, Agora was not immortal and started to suffer from health issues (including terminal renal failure) as her body began to shut down preparing her for the Rainbow Bridge. The Grim Reaper was sitting on my couch waiting to take her as I fought him tooth and nail, clawing at him to leave my baby alone.

Hoping for one last ditch effort, I found Crescenta Valley Veterinary Hospital and called to make an appointmenT. Diane, the receptionist/client services lady answered and let me tell you: she is the best vet receptionist in Los Angeles, I kid you not. All Yelp vet reviews complain about the rude, horrible receptionists who seem to hate their jobs. Diane is a gentle, calming mama who patiently listened to me through my tears, offered apologies and basically held my hand metaphorically. Their only opening was on a Tuesday (I called on a Thursday) but in the mean time they email you paperwork (plus a form you must fill out on the website) which allows you to conveniently bypass in-person paperwork.

Agora, almost on cue, started to die once the appointment was made. I didn't even think she would make it to the appointment. I called Diane crying to tell her she might pass in the mean time but if she makes it; it looks like this will have to be an euthanasia situation. Diane was super apologetic again and made me feel loved and supported.

I arrived to Crescenta Valley Veterinary Hospital located on Foothill near the major intersection of Pennsylvania. Thankfully, they have a sizeable, free lot behind the building.The great thing about this vet is they allow pet owners inside (many still aren't because of Covid) and after a temp check, I waited to see the doctor in a clean, modern, airy lobby. Diane was instantly super soft with me, helping me in any way she could even if just to carry my purse.

I was led back to have Agora's vitals taken by a vet tech before I would see Dr. Youn. I wasn't 100% impressed with the vet techs as they seemed more focus on their jobs rather than having bedside manner but I suppose Diane is the one to remedy that gap. The examination room is also not the nicest: a bit outdated and uncomfortable and certainly not as 'pretty' as the lobby.

I finally met Dr.Youn and after speaking about Agora's medical history and her current state; he dropped the bomb that there isn't anything we do. Nothing can prepare you for this moment with your companion but I listened to Dr. Youn explain the euthanasia process and that they work with Cal Pets Crematory who will call me separately for their own payment and to send back the ashes (Cal Pet effed up seriously but you can read all about that in my next review). Diane came back to take my payment for the visit in the room while I spent my last moments with Agora. For the record: Dr. Youn is very straight forward and sort of unemotional but I can tell he is a great doctor, medically.

One of the bonus points is that they never rushed the process and only began to administer the fluids when I was ready. Once I was as ready as I could be; Dr. Youn helped Agora pass to heaven. I was hysterical walking through the lobby and Diane offered to let me sit while the entire staff offered condolences; but I just wanted to go home.

A week later, I received a sympathy card in the mail which is standard fare for vets in these situations but what stuck out was that the entire staff wrote PERSONALIZED messages and not just their names! I was crying instantly and felt so supported. This little gesture made me want to shout their praise from the roof tops.

Crescenta Valley Veterinary Hospital is the vet to see, folks. They are affordable (discount for first-time patients), empathetic and don't just treat you like dollar signs. I will be back with my future kitty.

RIP AGORA (4/12/2004 -- 5/11/21)

We always take our dog here because they're very professional and they really take care your pet. I highly suggest to bring your pet next time here and feel the difference.

Took my pet in for tests, first time there and they did not honor the discount they offer on their site.

Jerks!!! We switched from the one up the street because they were given a recommendation by a family member. First visit was ok, therefore you get the one star. When our dog had a spine problem, he was treated as a car salesman - the doctor assess our dog without us watching, then she sent her bill collector with an iPad and an attitude and no sympathy. I went there a month later to get a specific medication, they asked me to go to my old vet, which my dog wasn't diagnosed, to ask them for the prescription. Who does that!! Good luck to whoever wants to go there.