Corolla Classic Vacations

BEWARE before you rent from Corolla Classic Vacations by Vacasa!!!!
"Cancellation Policy: If you cancel within 24 hours of booking, you'll receive a full refund. After that (unless stated otherwise in the home description and unit-specific terms), if you cancel 30 or more days before the first night of your reservation, you'll receive a refund of any rental payments you've made, minus the booking fee."
We reserved a beach house in June 2022 for the next year June 2023. My first payment was $4226 and another payment due in 2023. I cancelled that reservation 6 weeks later. They charged me 10% of my total bill $803. That's some "booking fee" for them considering the house was only off the market 6 weeks one year in advance.

RUN!!!! Don't walk away from renting from this company. If I could give negative stars I would.

Twice!!! They screwed us out of our rental homes. Called to have rental moved to another date for large group gathering. Corolla Classic Vacations confirmed the home was available for the new date and the change was made. Didn't receive revised contract so called again and again was told changes were made and contract was in the works. Still didn't receive it. Checked again and was told home was now not available and that they didn't have our reservation. Was told I would get a call back from person who I worked with to help find something else. Never got a call back. Called 5 times with no one answering and no call backs. Now it's too late and we have no rental. Will only give us back our already paid $9000.00 IF the home is rented out for previously rented week that they screwed up on. This company is unethical and does not care about their clients!!!!!! They screwed 8 children and their families of a family reunion and birthday celebration that we've planned on since November of last year.

Extremely poor customer service and responsiveness. Wouldn't answer the phone, wouldn't call back, and wouldn't reply to emails in a timely manner. You expect to get something of value for your money when you pay almost $4,000 for a week stay. This rental property failed to provide basic necessities and supplies to make an extended stay comfortable. If you're going to require your guests to "...gather all dirty dishes and run them through the dishwasher," then you need to supply dishwasher soap. If you ask your guests to "wipe down the stove and oven daily..." you ought to provide some type of cleaner.

Sheets and blankets had holes in them. Most of the blankets had people and animal hair on them and stunk. When we went to wash the blankets the washer turn knob came right off making the washer un-usable. Bathrooms were dingy and dirty. We weren't allowed to put the thermostat lower than 72 degrees which means there was likely something wrong with their system but they don't want to get it fixed. Many of the outside lounge chairs were cracked.

The whole experience was disappointing to say the least. We'll be avoiding this home in the future.

We rented Flights of Fancy 478. Not cheap. We rented during COVID (middle of June) and were told bedding would be left wrapped in plastic on each bed and that there would be no bedspreads, but washed blankets would be in closets. Many of the beds were made (which was fine) and the blankets that were available were wadded up in a couple closets and clearly not remotely clean. Almost every blanket I pulled out had knotted hair and/or bits of stuck on Doritos and other choice food items clinging to it.

There was trash greeting us when we pulled into the driveway. Random bits of whatever the last person left and whatever had possibly blown in, but more likely what was left behind. I didn't even open the outdoor shower because of the random items peeking out at me from under the walls.
There was trash under (I do not exaggerate) every bed. There was even a half-eaten PopTart on one of the top bunks (that got tossed in a gross-out panic by my daughter before I could take a photo). Open food, wrappers, drink bottles...

And then the rain. It rained the first few days we were there. Then it started to rain inside. The leaks came through the roof into the master and master bathroom. This was clearly not the first time, based on all the stains on the ceilings and walls. We put out pans and bowls to catch the rain.
We arrived on the 14th. On the 15th I emailed CCV to let them know about the trash and the leaks. They responded offering housekeeping to come back and asked about the leaks. I did not take them up in housekeeping, and told them the trash would remain under the beds and in the carport. I did not feel like having people in the house-- we've been sheltering in place for months, why are we going to invite people in to do another half-assed job when we have nowhere else to go while they clean? I sent them photos of the leaks.
I sent them photos of the leaks and did not hear anything for two days. I sent photos to the main email and to the maintenance email. The house has new carpet, which I found strange since the house allows dogs. Who carpets a dog house? Clearly someone who's had a flood. No one emailed me back and no one called and the water started coming into the floor below. Then the ceiling in the main floor bedroom, where my daughter was sleeping, started to buckle and the popcorn started falling off in sheets.
I finally called and spoke to someone at CCV. I let them know I couldn't believe the zero response to my emails. Maintenance came over after that. The ceiling was bulging and had dropped into the bathroom. The smell was awful. (Mold.) The maintenance guys were impressed. They said they'd have to send over a contractor.
Here I am, trying to avoid people who are in my house at home, only to have to deal with this house where they are inconveniencing me so they can rent it out the next week.
As the leaks got worse, I continued to send photos to CCV. I asked to talk to a manager and was put on hold for no one to ever pick up. I emailed several more times, as well as left voice messages for the property manager-- Whom I have STILL not heard from.
The contractor came WITHOUT A MASK and said there was no way he could deal with this big of a problem (no kidding). We had to leave two and a half days early. The weather was great and the leaks had dried up, but the smell, and obvious mold, in the house were too much to deal with. And if it rained again, we just didn't want to deal with any of it anymore.
The fact that no one addressed any of our very serious concerns while we were there was disappointing and froBecause everything is paid for ahead of time, why would they care, really? They have nothing to lose.

They rented us a very expensive house, knowing after the contractors and their families (approximately 18 ppl) left the house filthy! Sanding, paint dust EVERYWHERE!!! The bottom of your shoes were white from the dust! Paint droppings everywhere. Dried food on the table...a half cut lime in the silverware drawer, disgusting! Both dishwasher filled with dishes! I had to wash all bedding before the others arrived because of the contractors dust! Broken shower in main level bath. Toilet paper rods missing. Towel rods missing. We couldn't use any outdoor furniture because it was covered in blackish built up dirt, obviously never cleaned. When we arrived Thursday, at check in, they let us know it would be a little past check in, as the construction/painters were cleaning up.....it was workers of the real estate office, there documenting the damage the workers had left. She offered a cleaning crew to us, before the rest of the family arrived from Florida and Maryland. I called the number and took them up on that...they said it wouldn't be until Friday. Finally mid day 2 ladies show up and we let them know about all of the dust....everywhere, furniture, bed frames....EVERYWHERE!!! Oh and I might add hair in the bathrooms....they went through this 3 story house in less than a half an hour, and left! They told us, "we were here yesterday day and cleaned" lol well I can see why it was so dirty! Saturday night we pushed the couch a little back, as we were playing the oculus game....there were empty yogurt cups under there! The real estate office is responsible for these cleaners to do their jobs!! I might add, they refunded me a couple hundred dollars. Yeah that made it all better.......NOT! This office was unprofessional and didn't care once they had our money! We absolutely loved the actual house! Beautiful with an amazing view! I pray the owners find out what's going on, and cares! It's a shame this real estate office doesn't care what we endured! We made the most of it, but unfortunately because of all the dust a few of us returned home sick! I won't let one bad visit stop us from returning, as we live the OBX!!!!!

I have been renting from CCV since 2008 but this is, most likely, going to have been the last time. We rented Corolla Gold #434. The location and views from the top floor are spectacular.

However, the house had been recently painted and the screens were not returned to the main windows which means losing the cross breeze. The windows in the main dining room were not painted and several of the windows, once opened, had to be closed from outside by aligning them and pressing them closed.

The pool should have been heated while we were there, but I had to go to the CCV offices to get the heat turned on. Folks came out and added water to the pool and did something else, so the second day we had heat. The third day it was back off again. After 5 days of this, we finally ran into the pool folks in person who informed us that the water needed to be at a certain level to keep the heat running. Unfortunately, that meant we had to feel the pool for over 2 hours each day; there is definitely some type of systemic problem with the pool.

My daughter, who stayed in the basement KBR, had a similar problem to another commenter. When she opened the shower door, it fell on her. The downstairs bathroom was filled with cobwebs and spiders.

Our second day there, the upper oven blew out. And when I say, blew out, I mean it. There was smoke and flames. My daughter thought to turn it off and keep it closed until the smoke cleared. We were told it would be fixed and we kept checking the element to see if it had been replaced. As we were there for 12 days, we had some time. On the Thursday before we left, it appeared to have been fixed, but I didn't want to turn it on until I checked with CCV. I went to the offices only to be told that CCV had not been notified by the vendor whether or not the oven had been fixed and I shouldn't use it until I heard back from CCV. I never heard back by the time we left.

There were windows that had wooden inserts to make the glass look as though it had panes. Half of those were broken or falling out or had been removed.

The thermostats were set at 70 when we checked in to the house; it very clearly says in the house "book" (and if you've been in OBX before you already know) that thermostats should never be set lower than 72.

The tiki bar in the pool area was a mess - the cabinet doors were hanging by their hinges, the water didn't work and the fridge was completely rusted out and non-functional.

The outdoor showers didn't work at all.

I loved the home as a whole but if CCV is responsible for the maintenance they're doing a less than stellar job of it. I was also promised multiple times that the pool issue would be pro-rated - I wrote to the company and the manager told me she would get back to me the beginning of the week. Well, it's Thursday - you missed you deadline.

I visited the CCV offices no less than 4 times during our stay. Thankfully, a very nice gentleman came out after the first time and did what he could.

https://www.vacasa.com/unit.php?UnitID=44765
Retriever's Rest OH4 - Corolla, NC
USA North Carolina Corolla Ocean Hill - Outer Banks Listing #44765

Worst rental experience ever.  My wife and I have been going to the OBX for decades, love Corolla and always stay there.  We rented this property because we wanted to be on the beach and ocean.  It looks fantastic on-line and we paid about $9,000/week in June 2021.  

The house was plagued with maintenance issues which culminated with an infestation of flying bugs.  We were there six days when I woke up and found the entire 3rd floor coated in dead or dying insects.  We know the OBX, we know about the insects.  This was literally an infestation level.  I spent 90 minutes wiping down the counters, vacuuming the furniture and sweeping the floor.  I amassed huge piles of bugs in the process, certainly in the thousands.  My wife had cleaned the entire floor the day before so this was all from one night.  All of the insects were the most highly concentrated by any ceiling vents.  The ceiling was also covered in various spots by these same, mostly dead bugs.

My wife and my brother would not stay any longer after this.  I had promptly contacted VACASA (we rented through Corolla Classic Vacations) all week about various failings in maintenance and finally with this.  I told them we were leaving and we needed a refund.  They kept trying to play it off as 'this always happens' and 'it's the OBX we get bugs from time to time.'  I told them to look at the photos and films I had taken - this was an explosion of bugs, clearly one more case of poor maintenance that led to infestation.  It seemed very clear that at least initially they never looked at the photos and films I took.  I also raised the other maintenance issues in my final conversations with them.  They said 'you should have reported those items' and I told them I had called VACASA as they were identified.

We stayed 6 days of the 14 we rented.  I asked for a prorated refund of 8 days based on the actual cost paid.  This is quite reasonable.  They gave us one week back but only because THEY RERENTED THE PROPERTY FOR THE WEEK WE VACATED.  They stated clearly that had it not rented again we would get nothing.

At the bottom are a list of the maintenance issues we noted.  Many of these items were clearly long-standing, no one could be bothered to fix them.  I understand this is a rental property and keeping it occupied is a priority but even at the expense of the renters?  $9,000 per week and they could not be bothered to fix routine maintenance items?

Gate on deck is broken and the horizontal board for the top of the fence is off. Plenty of nails sticking out. There were about four other boards of this type missing on the side of the house facing the ocean
A grill that was mounted on a steel post into concrete on the side had rusted out completely and snapped off.    It was just laying there.  A new portable grill was under the house, this was a known issue.
The hot tub lid was broken. The cover part that's vinyl was torn and the internal part that is Styrofoam was broken off
Plenty of garden hose just pulled all over the property when we got here clearly no one even cared to put it away
I found two trash cans full of trash that I had to put in the driveway as soon as we got there. As a renter who's paid a small fortune for this house I can't believe I had to put out the trash for the last tenant
Multiple lamps and lights throughout the house did not work. Also at least a half dozen of the blinds were broken in one fashion or another.
The coffee pot was filthy when we checked in and the number of the dishes were dirty we had to put them all in the dishwasher and run it
The closet door of the folding closet door in the master bedroom on the south side of the second floor barely worked and when you open it it had an ear piercing screech
The ice machine was not set up properly and so it was fully blocked with ice.
The fireplace was full of ash, no one had cleared it for a long time.
I was given two codes to get into the house when we first checked in. That was at best confusing
The cipher lock stopped working one night. It was completely dead. I was required to call maintenance and they came the next day and had to reset it. I asked what we do if it happens again and no one's in the house to let us in. The maintenance guy told us if we "complain enough they'll allow me to replace it." This was rather infuriating as it is a safety issue
Also there were issues with insects since we checked in but what occurred the final night was over the top and an explosion of bugs.  My wife had vacuumed the entire top floor the day before so all of the bugs in the photos were from one night - I initially went upstairs around 3:30 AM and first saw the explosion of dead bugs.

You have been warned.

They successfully rented a house.

After that they were not very good. Everyone I spoke to there was too important or too busy to be helpful or even friendly. Worse they could not get their stories straight. One told me I needed to check in and get a packet. When I went to check in and get the packet I was rudely told I did not need a packet.

I tried to get mid week hot tub service, for which I was willing to pay. I was first told it might be included and then told it was included and would be done Wednesday. Having learned they were not reliable I called again and spoke to someone else who said it was included, most likely, and they would be there for sure on Tuesday. Needless to say they never showed.

Lastly, we had ants on day one. I called and asked for ant bait. They said no but that they would send an exterminator. No exterminator appeared.

We stayed at a property (430) through Corolla Classic Vacation (8/24-31/2019). The experience was extremely poor. Please read before you rent.
Saturday: found a leaky toilet in the hall bath on 2nd floor. called for maintenance.
Sunday: maintenance came and changed some parts in toilet tank. It didn't work. Tank still leaked from time to time.
Monday: WiFi did not work. drier did not work. Called
Tuesday: someone came to work on the drier, after a while, declared that he could not fix it: new parts need to be ordered. WiFi could not be fixed either. Called again. Maintenance said they would bring a hot spot to swap out the WiFi box while they fix it. (for Tuesday, we had to go to a friend of ours's house to get our wet laundry dried)
Wednesday, (at this point, we were calling the office twice daily.) maintenance said FedEx would deliver the parts and they would fix ASAP before 3 PM. Nothing happened. Hot spot was not very useful. New WiFi box was installed. still not working.
Thursday, when called, we were told that only one part came on Wed and the other one was not delivered. But the second part would come in. Regardless of how late, even after hour, they would come in and fix the drier. Nothing happened.
Friday at 11 AM, someone came in with new parts and finally fix the drier. Note, our check out date is Saturday at 10 AM. And the drier was only fixed less than 24 hours before our check out time. At around noon, another maintenance person came in to assess everything. We complained about WiFi still not working, he checked and noticed that the connection was only half plugged in. Once he fixed it, WiFi finally worked in the afternoon on Friday!!!
It's been an extremely stressful vacation where we could not dry our clothes, no WiFi, and we had to daily communicate with the management. Every day, in the phone conversation, I'd ask the office to call me back with an update. They'd never done that, I always had to call back myself.
Starting Wed, I had requested to speak with the manager. I received so many excuses about managers being in meeting (wed), on vacation (Thu), and would only call me back after the following week (Fri). I did not feel that there was sincerity in handling our disaster. I still have not been able to speak to anyone since we got back.
We've been vacationing in OBX for ~20 years. This is such an awful experience: totally an acceptable!

Do not use this company. We rented from from Corolla Classic Vacations last year. The hot tub at our $6000/week rental was not serviced properly and six people developed hot tub rash. Corolla Classic Vacations made no effort to make good on this problem and the end result was our vacation was cut short.