City Fit Concierge

I had been a client since 2019.
I wish I can put zero star because the service is unprofessional and person behind this company is not responsive and does not give the service he promised for the money

My question toward the service began as the trainer was unprofessional by being always on the phone and yawning during the training. Then she went missing as COVID happened and she wasn't reachable. Derrick who is the CEO of the company gave me another trainer but it kept changing every three months. I was just told each time the trainer changed. I had a great trainer, Hannah, who was always responsive and listened to what I wanted to do. Yet she had to quit because she was not happy with the way she was treated by the company.

Then Derrick said he is going to take me as a client. A whole disaster happened. He kept forgetting the personal training class I had with him. I had to remind him the days before to make sure he will be there but still he didn't show up. I was super annoyed by then and asked for his response to fix it. Then he became not reachable. He ignores my text and calls even though I still have sessions unused. I have asked him for the refund for the sessions I have left. He sent me an e-mail days later that he is going to make payment by August 2nd but of course. No response.

Please stay away unless you want to become his assistant and lose money. It's almost been a month I have been asking for the refund. I hope I get my money back.

I heard about City Fit Concierge from my apartment complex. I noticed they offered yoga classes, but I was never around when they were being held. I got a promotional email about their personal training and how I could get a 10% discount as a resident. I reached out and got an instant reply and set up a consultation for that week. I bought a 10 pack of sessions and started the next week. I have loved working with Erin. She's so sweet, professional, encouraging. I am happy with the convenience of Erin coming to me and tailoring my workouts to my needs! :) #HappyClient