Citibank

NEGATIVE FIVE STARS.

Walked in on Saturday afternoon around 12:30 to withdrawal some cash from the teller. Three teller working, only one was helping a customer. I was the only one in line. Had to wait over ten minutes watching all three tellers chatting and laughing away with the one customer until when finally the third teller turned her head and noticed I've been waiting in line. She proceed to turn to that one customer agin and all three teller continued on wth their laughing, chatting party. Finally after about 15 minutes of waiting, one of them reluctantly wave me to proceed to the window. Needless to say, instead of withdrawing cash, I chose to close the account of 8 years. The teller didn't even bother to offer me an envelope for my stack of cash. I personally will never do business with Citibank again.

Very very unprofessional, rude and incompetent.

DON'T BOTHER COMING TO THIS BRANCH IF YOU ARE LOOKING FOR SERVICE.

I'm a businessman in Glendale. I've had many accounts in many banks locally. Recently, I opened an account in Citibank. My account was blocked for some reason and I walked into the branch to find out what the reason might be. A short gentleman with glasses presented himself as the manager and asked me what I need. As I started telling him my situation, for no reason he got defensive and told me to lower my voice. I said ok- even though I was not speaking in a loud voice. I was with my wife, so he asked me if the account is under my name or my wife's. I said under my wife's and he told me to not speak to him because he can only speak to his client and I am not his client. I said ok go ahead speak to my wife. He began to speak in Armenian and broken English. He could not speak Armenian nor English in mt opinion for a person in his position which he claimed to be the manager it was very unprofessional. As I started to ask him questions, he threatened to kick me out of HIS bank. Really? Is he the owner of the bank ? That's uncalled for, very arrogant. Even though his demeanor, his professionalism, his attitude, does not reflect of a person of authority or owner of a financial institution. Regardless, make long story short - this guy is a joke. He should be cleaning the bank after hours and not managing it.

Shady practices..
Didn't get his name but went to exchange foreign currency back to USD and the teller tried to put some of my money to the side to pocket. When I asked him what happened to the rest of the money he said "oh" and acted like it was a mistake, but it was only 2 bills, not nearly enough to get confused over.

Do not come this bank I was here yesterday I try to take some money out and the guy who was supposed to help he did not do anything he treated me like if I was some kind of thief,he just didn't let me talk he act extremely RUDE then another guy came and Talk to me and he did the same thing as the other one
They block my account I don't trust them and they discriminated me I hate this place

I'd give ZERO stars if possible! This location and all Citibank banking centers are a complete joke! Within an entire city, not one Citibank banking center cashes checks for non-customers. They direct you to a Citibank about 10 miles away without the guarantee that banking center they're directing you to will even cash the check. Just a complete joke! Exactly why I closed all my accounts with them a few years ago.

Worst experience ever!!! I opened business account on July, I never received my card, they tried to ship it 4 times!!! I waisted my time waiting this card, I waisted my time to go to the bank to reorder card as I stated before 4 times! And when I tried to close my account they are telling me that I have to pay $7 for some charges, for the card that I NEVER RECEIVED! Okay so i paid this amount, and after they are telling me that it takes 24 hours to process that, and I can close my account only next business day, so I came again and they are telling me again that I have some fees and I need to pay for that, at the end they just reversed this fee and closed account. Worst experience ever!!!! I regret that I waisted my time with Citi Bank! I have waisted two months of my time!

Probably the best branch ! Amy was very helpful with all my questions and needs !
Three locations in glendale but this is the best one .

I have been banking at this location for decades. The service is horrible. I was taking some money out for event where we needed change and the teller handed me the money. She said we don't count money here. Rude and feels a bit shady business practice - I wanted to complain to manager but had to get to event. We went back in afterwards to make a deposit and they are so busy to help the teller dumped all of our events cash that we had separated in to different bags to match our deposit slip and said we don't have time for that. We could not do much as they took the money and were behind the glass. Time to find a new bank.

Fantastic staff, both tellers and bankers. They are always eager to help, and with a smile on their faces might I add. Love coming to this branch. There is a Citi Bank by my house but I always come to this location just because everyone is super nice and friendly.

This bank always has friendly faces when you walk in and there hasn't been a time where I was dissatisfied with the service. There was a problem with my account where I wasn't able to pay my credit balances. It was extremely annoying but Shakeh, helped me out when the idiots at the customer service number couldn't. One employee in particular Amy, has always shown me outstanding service. She's currently a banker here but seems to know how to do everything at this bank so props to her. The people complaining here are just self-titled baboons who have no patience