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Overall rating
16 reviews
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- Ronnie V.Richmond, VA3357Jun 25, 2018
Food is good, service is HORRIBLE! Incredibly rude every time we have been there. The latest where the person working the drive through overfilled one of drinks and it spilled as she was giving it to us. Instead of apologizing, or at the very least giving us napkins, she stared and smiled at us. Not a sigle word. We had to ask for napkins since she was obviously not going to offer any. Just a crap show of a fast food joint.
Helpful 0Thanks 0Love this 0Oh no 0 - Mar 5, 2017Updated review
I recently came here to try dine-in, and it quickly became clear why this place has such poor reviews in general. The wait times to receive your order are ridiculously long, staff members stand around rather than work on getting things taken care of, and when you finally get your items their appearance is pretty lackluster. The clientele here is kind of shifty as well, so have fun waiting for your order in their company.
If you want quick drive-thru, you might have a decent shot at getting it here. Not so for dine-in, avoid this place like the plague.
Overall: 1.0 star
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Pros:
- Drive-thru is decent enough, based on a previous experience.
Cons:
- If it's supposed to be fast food, yet it's made slowly, does that just make it "food"?
- Food appearance is poor, even for a fast-food establishment.
- Uncomfortable waiting experience.Helpful 2Thanks 0Love this 0Oh no 0Jul 24, 2014Previous reviewCame here for drive-thru and had a pleasant experience with a nice employee. Wish I could recall her name, she was one of the night staff.
The order came out exactly as ordered, and she had no trouble processing the coupon I brought. Honestly, this was about as ideal as a fast-food transaction can get. I didn't get the dine-in part of the experience, so can't attest to that or the cleanliness of the place, though I enjoyed my trip here.
Overall: 4.0 stars
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Pros:
- Friendly service.
- Great food.
Cons:
- Nothing really, just didn't feel right giving it a 5-star without ever having dined-in here. I'll return someday and update this accordingly. - 1074236429861Sep 25, 2018
Haha obviously I didn't peruse the other reviews before stopping here. Yikes. Even if I did see them, I probably would've still visited since Burger King is a national chain and the experience is pretty linear typically.
I generally know that BK will have a longer wait than most fast food spots. No matter where I am, it seems to take forever. I got lucky in that there were only two cars in front of me and they seemed to have small orders. My order took a while because they were making fresh fries.
I ordered the small crispy chicken meal with a root beer. At over $7, it's pretty pricey, especially when compared to Cook Out next door. I sparingly order from BK but had a hankering for their sandwich.
The drive-thru was pretty odd in that you have to immediately exit to the busy road after ordering. If I'm by myself, I'll often make a drive-thru purchase and then pull into a spot to eat. I don't know if that's normal or not, but it wasn't an option here.
I didn't have any problems with their staff. The lady working the window called me "ma'am" at least 15 times and was very polite.
My meal was hot and as expected. It was filling, as it should be for however many calories it contained!
I'd say it was a fine experience all around.Helpful 1Thanks 0Love this 0Oh no 0 - Lauri W.Richmond, VA22529222794Jan 30, 2019
Had probably the worst sausage biscuit I've ever had from this Burger King the other day. It was hard and tasteless. The service was nothing to write home about either. Not really going to come here again unless it's a dire croissan'wich emergency!
Helpful 7Thanks 0Love this 6Oh no 0 - Shamez L.Ballantyne, Charlotte, NC6098May 29, 2018
Terrible service. I went through the drive through for food, I ordered 2 bacon egg and cheese croissants, and received them cold. Not warm, but cold. I walked in and the employee asked me what's wrong, I stated what's wrong, and asked them to heat up my food. manager was at the front counter, less than a feet away and did not acknowledge the situation, she was to busy talking to another employee about shirts. I got into the car and took a bite of what I assume is burnt bacon. More like Beggin Strips, needless to say, I'm staying far away from this establishment.
Helpful 0Thanks 0Love this 0Oh no 0 - Jennifer O.Richmond, VA89342Apr 5, 2013
I went to this BK on a Wednesday night, after 10pm (mistake #1) and got a cheeseburger kids meal. There was only one guy working, so I was patient as I understood why it took 10 minutes for this guy to prepare a #1 and the kids meal, with only one person in front of us. I drove home and went to eat my cheeseburger and found one pube. Upon further inspection, I found another pube on the other side of the cheese. Needless to say I won't be coming back here ever.
This place gets one star though, one, because I can't get any lower, but two, because the #1 was apparently delicious according to my friend, and was pube-less.Helpful 1Thanks 0Love this 3Oh no 0 - Eric P.Hockley, TX011Sep 8, 2018
Staff is super friendly and always makes sure I get fresh hot fries every time. It's nice that they have the soda machine where you can chooses from several different drinks.
Helpful 0Thanks 0Love this 0Oh no 0 - Ben L.Geneva, NY2192Dec 2, 2015
Stopped here once at the drive thru. With one car in front of me I watched entire solar systems live and die waiting for the first order to be taken and then for my own to be fulfilled.
Helpful 0Thanks 0Love this 2Oh no 0 - Kalynea B.Richmond, VA551214Oct 7, 2015
The lady at the window was extremely rude soon as I pulled up she said can I help you instead of what she is suppose to say made me not want to order smh no name tag so I couldn't get her name but receipt says Cassandra won't be coming back no time soon
Helpful 0Thanks 0Love this 0Oh no 0
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