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    16 reviews

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    • Photo of Ronnie V.
      Ronnie V.
      Richmond, VA
      335
      7
      Jun 25, 2018

      Food is good, service is HORRIBLE! Incredibly rude every time we have been there. The latest where the person working the drive through overfilled one of drinks and it spilled as she was giving it to us. Instead of apologizing, or at the very least giving us napkins, she stared and smiled at us. Not a sigle word. We had to ask for napkins since she was obviously not going to offer any. Just a crap show of a fast food joint.

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    • Photo of Keegan Z.
      Keegan Z.
      Richmond, VA
      138
      441
      1087
      Mar 5, 2017
      Updated review

      I recently came here to try dine-in, and it quickly became clear why this place has such poor reviews in general. The wait times to receive your order are ridiculously long, staff members stand around rather than work on getting things taken care of, and when you finally get your items their appearance is pretty lackluster. The clientele here is kind of shifty as well, so have fun waiting for your order in their company.

      If you want quick drive-thru, you might have a decent shot at getting it here. Not so for dine-in, avoid this place like the plague.

      Overall: 1.0 star
      ----------------
      Pros:
      - Drive-thru is decent enough, based on a previous experience.

      Cons:
      - If it's supposed to be fast food, yet it's made slowly, does that just make it "food"?
      - Food appearance is poor, even for a fast-food establishment.
      - Uncomfortable waiting experience.

      Front counter.
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      Jul 24, 2014Previous review
    • Photo of Kathleen D.
      1074
      2364
      29861
      Sep 25, 2018

      Haha obviously I didn't peruse the other reviews before stopping here. Yikes. Even if I did see them, I probably would've still visited since Burger King is a national chain and the experience is pretty linear typically.

      I generally know that BK will have a longer wait than most fast food spots. No matter where I am, it seems to take forever. I got lucky in that there were only two cars in front of me and they seemed to have small orders. My order took a while because they were making fresh fries.

      I ordered the small crispy chicken meal with a root beer. At over $7, it's pretty pricey, especially when compared to Cook Out next door. I sparingly order from BK but had a hankering for their sandwich.

      The drive-thru was pretty odd in that you have to immediately exit to the busy road after ordering. If I'm by myself, I'll often make a drive-thru purchase and then pull into a spot to eat. I don't know if that's normal or not, but it wasn't an option here.

      I didn't have any problems with their staff. The lady working the window called me "ma'am" at least 15 times and was very polite.

      My meal was hot and as expected. It was filling, as it should be for however many calories it contained!

      I'd say it was a fine experience all around.

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    • Photo of Tally S.
      Tally S.
      Richmond, VA
      4
      10
      11
      Oct 28, 2018

      Stop by the Burger King this morning quick service friendly employee and very festive for the Halloween holiday. Ordered of sourdough breakfast for the first time. It was a bunch of soft bread. It was ok

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    • Photo of Lauri W.
      Lauri W.
      Richmond, VA
      2252
      922
      2794
      Jan 30, 2019

      Had probably the worst sausage biscuit I've ever had from this Burger King the other day. It was hard and tasteless. The service was nothing to write home about either. Not really going to come here again unless it's a dire croissan'wich emergency!

      Helpful 7
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    • Photo of Shamez L.
      Shamez L.
      Ballantyne, Charlotte, NC
      60
      9
      8
      May 29, 2018

      Terrible service. I went through the drive through for food, I ordered 2 bacon egg and cheese croissants, and received them cold. Not warm, but cold. I walked in and the employee asked me what's wrong, I stated what's wrong, and asked them to heat up my food. manager was at the front counter, less than a feet away and did not acknowledge the situation, she was to busy talking to another employee about shirts. I got into the car and took a bite of what I assume is burnt bacon. More like Beggin Strips, needless to say, I'm staying far away from this establishment.

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    • Photo of Jennifer O.
      Jennifer O.
      Richmond, VA
      89
      34
      2
      Apr 5, 2013

      I went to this BK on a Wednesday night, after 10pm (mistake #1) and got a cheeseburger kids meal. There was only one guy working, so I was patient as I understood why it took 10 minutes for this guy to prepare a #1 and the kids meal, with only one person in front of us. I drove home and went to eat my cheeseburger and found one pube. Upon further inspection, I found another pube on the other side of the cheese. Needless to say I won't be coming back here ever.

      This place gets one star though, one, because I can't get any lower, but two, because the #1 was apparently delicious according to my friend, and was pube-less.

      Helpful 1
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    • Photo of Eric P.
      Eric P.
      Hockley, TX
      0
      11
      Sep 8, 2018

      Staff is super friendly and always makes sure I get fresh hot fries every time. It's nice that they have the soda machine where you can chooses from several different drinks.

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    • Photo of Ben L.
      Ben L.
      Geneva, NY
      2
      19
      2
      Dec 2, 2015

      Stopped here once at the drive thru. With one car in front of me I watched entire solar systems live and die waiting for the first order to be taken and then for my own to be fulfilled.

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    • Photo of Kalynea B.
      Kalynea B.
      Richmond, VA
      55
      12
      14
      Oct 7, 2015

      The lady at the window was extremely rude soon as I pulled up she said can I help you instead of what she is suppose to say made me not want to order smh no name tag so I couldn't get her name but receipt says Cassandra won't be coming back no time soon

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    1 other review that is not currently recommended

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