Services Offered
Verified by Business
Appliance repair
Carpet and upholstery odor removal
Review Highlights
“I turned it on and was shocked - I am not kidding - the Dyson works better than when I bought it 8+ years ago.” in 7 reviews
“Steve and Charlie care and will do what they can to be sure their customers walk out the door happy.” in 10 reviews
“Our ac broke and we were about to go to PC Richards until someone told us about this gem of a store.” in 8 reviews
Location & Hours
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Amenities and More
About the Business
Business owner information
Charles L.
Brooke's Appliances is a deluxe vacuum, sewing machine, air purifier, room air conditioner and small appliance store. WE have a mega selection of the best designed vacuums, sewing machines, air purifiers, humidifiers and room air conditioners on the market. We cater to customers who are looking for the best of the best in these type of appliance. We deal with brands like Miele, Dyson, Electrolux, Singer, Elna, Venta, Air-O-Swiss, Friedrich, IQ Air, Austinair, Blueair amongst many others.
Ask the Community
Q:
Hi! Are you able to fix a magnavox vcr/cd player?
A:
No, we only fix vacuums and certain home use sewing machines
Charles L., Business Owner2 years agoQ:
Do you have Janome Horizon Memory Craft 9850 Embroidery and Sewing Machine? If yes what is the cost?
A:
Hello Deborah, The Memory craft MC9850 is available at the moment but there are very few available and then they are not due back in until after the new year. We do… more
Charles L., Business Owner2 years ago
Recommended Reviews
Overall rating
81 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- Rachael R.New York, NY454213May 31, 2017
I really like this place. What a good find. They fixed my sewing machine and gave me advice about it. A true gem of a business. They even looked inside the machine and said it was worth keeping because it was all metal, not plastic like they make them nowadays. My boyfriend also bought an AC unit from them and they delivered it to us within an hour, because we live in the neighborhood. The brothers that run it are both very kind and professional, I will definitely be going back for any appliance needs I may have. Thanks guys!
Helpful 0Thanks 0Love this 0Oh no 0 - David S.Brooklyn, NY2118May 30, 2022
Had been meaning to write a review of this place a while back but kept forgetting. I cannot recommend this place enough. I always prefer supporting a small local business over the big boxes, and thanks to the people at Brooke's, that is an easy decision to make.
Two years ago I was looking to buy a new vacuum for my apartment, and they steered me to a German brand I'd never heard of before, saying it was the best value for my dollar (and actually less than the model I'd originally intended to purchase). It's hands down the best vacuum I've ever owned, and saved me some $. Absolutely top notch support and advice.
Last year, bought a new AC - again - they steered me to the best model for my space, and had it delivered and installed with no hassle within 2 hours of purchase. The install guy was awesome, efficient and expert, and the machine has been perfect.
Those are just 2 of my many positive experiences with this store - they've earned my business time and again and I will absolutely be back. Brooke's is the best!!Helpful 2Thanks 0Love this 1Oh no 0 - Jan 5, 2022Updated review
Update #1 - STILL THE BEST! I DID end up needing a new air conditioner by the end of this past summer (that would be 9 whole years I managed to keep mine running - thank you AC for your service), so I called Steve back. I'm a very sweaty person and I needed one in a pinch. As usual, I experienced the best service. He helped me select the best make and model for my needs over the phone and had it delivered to my apartment and 4th floor walk-up ASAP. Amazing shopping experience all around.
Update #2 - There is really nothing bad about this place. I gave them a call to see if they do professional area rug cleaning - of course they do! I figured it was easier to get it professionally done than to try to: find a machine, lug it up 3 flights of stairs, do the work myself, all while healing from a broken elbow. Instead, I was charged a very reasonable price and the same lovely man that delivered my air conditioner came to do my carpet cleaning! He remembered me and everything! He did an AMAZING job. It really changed the vibe in the room. If you have never had your rug or carpet professionally cleaned before, I highly recommend doing so - and make sure you hire these guys!Helpful 3Thanks 0Love this 1Oh no 0Mar 22, 2021Previous reviewI found out about this place through the Park Slope FB group. Thank you to everyone who recommended!!
This was an incredible shopping experience that reminded me of all the reasons why I miss the good old days of going to a store and buying a product instead of shopping online. Online, you are confronted with an amalgamation of information - reviews by strangers, reviews by publications, product descriptions, YouTube videos, etc. It's overwhelming and can be hard to sift through it all. Nowadays, when you go to a store, you are not often met with an expert of all the products in the store, but instead someone who is trying to collect a paycheck. Not that that's a bad thing, it's just the reality we live in today.
That was not the case in this store. I walked in and immediately met Steve, one of the owners. I told him I was shopping for a vacuum, explained my price range and priorities, and he was able to help me narrow down the options. As someone who works in technology, I often have a barrage of questions about how things work, and Steve was not only patient, but extremely helpful. I cannot stress enough how knowledgeable Steve is about each product in his store, which comes from the fact that they offer repair services of all the products as well. I left completely confident that I was getting the best product for my needs at the best price.
While I was waiting, I noticed they sell air conditioners and I ended up asking him a bunch of questions about those as well. He helped me determine that my air conditioner that I've owned in NYC for over 8 summers was still viable and I don't need to buy a new one. One of the best things a brand can do is earn the customer's trust, and nothing makes you trust someone more than their convincing you that you don't need to spend an extra $500 in their store!
Also, if you have a Soda Stream, you can come here to switch out your CO2 containers! I saw several people do this in the short time I was in the store. lol
I ended up getting one of the Dyson models, which comes with a 2-year warranty. However, Steve gave me a sticker to put on the vacuum, which means I get to come back for repairs and get VIP service for life!
I'm so happy I ended up supporting small business instead of shopping online. I am also SO glad this store survived the pandemic. They are top notch and I hope you support them, because they are a neighborhood gem. - Carol G.San Francisco, CA01Jun 16, 2023
I've been doing business with Brooke's appliances for many years. They are A- MAZINGGGG!!!!
They KNOW their brand types and they KNOW their business well. I highly recommend Brooke's Brothers to anyone needing help to know what to buy whether it be a good vacuum, a sewing machine or any appliance. They do excellent repairs as well!!
They will answer any question you have and will lead you in the right direction concerning the best appliance or vacuum to purchase.
They are professional, friendly in their approach and very knowledgeable about all their products.
I used to live in Brooklyn but moved 2 states away and still do business with these guys. That's how good they are!Helpful 0Thanks 0Love this 0Oh no 0 - Rebecca H.Brooklyn, NY14131Mar 17, 2023
This shop is an absolute gem in Park Slope. If only every business was like Brooke's Appliance Brothers. The store is run by two wonderful brothers, who are truly kind, helpful, and considerate people. Brooke's Appliance Brothers sells vacuums, sewing machines, soda carbonators, humidifiers, air purifies, and appliances, and do carpet cleaning. Please don't shop at Amazon if you can support a great family business and neighborhood shop like this!
Helpful 1Thanks 0Love this 0Oh no 0 - Milo L.Chicago, IL02Mar 3, 2022
These guys are the best! They're so honest and friendly: I wanted to get my sofa cleaned and they told me that they do it, but they told me how I could do it more cheaply by myself. I've also bought many appliances from them and in many cases they are cheaper than Amazon. As someone else said, there's nothing bad about this place.
Helpful 1Thanks 0Love this 1Oh no 0 - Shennai Y.Brooklyn, NY355671Mar 28, 2022
Tho store is run by a family and one of Parks slopes's landmarks. You feel the warmth, the minute you walk into the store. They're very honest and kind people who know all the details about each of the products they sell. Buy your appliances from them and support them.
Helpful 2Thanks 0Love this 1Oh no 0 - Stephanie L.Brooklyn, NY03Feb 5, 2022Updated review
Rude. If you ask questions, does that make a rude response reasonable? No. Went to Mr. Vacuum, ultimately paid $120 for a repair (pickup and drop off included!) and Joe was super helpful and KIND. You reap what you sow
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Charles L.
Feb 5, 2022
This was not a case of being rude, it was a case of giving our repair estimate policy and the customer wanted us to guestimate the repair cost without seeing the vacuum. She was told a number of times we don't give prices without first inspecting the machine. Unfortunately, after the third time repeating that, it sounded less than pleasant. We have been in the vacuum repair business in this location for over 30 years and run the most knowledgeable, honest and professional operation in existence. Sometimes the sound of being knowledgeable over the phone opens up a multitude of questions that we can't answer, like pricing of repairs sight unseen. It is never our goal to make someone unhappy but when you are dealing with the public for a living we are bound to not satisfy everyone. We hope that everyone who reads this can understand our position.
Feb 2, 2022Previous reviewIncredibly rude, in fact he literally said to me "sorry to be rude," still doesn't excuse the poor customer service. I'll be taking my business elsewhere.
- Jamey Adam H.Beverly Hills, CA569Jul 19, 2021
Honest, efficient, friendly. Keeping it local! This is the place to go if you need an appliance.
Helpful 1Thanks 0Love this 1Oh no 0 - 216724404Jul 21, 2018
They've been fixing my Dyson for a while when it was still under warranty but this time I needed fixing and my warranty expired. I only trust them to touch it and it came back like brand new. Thanks!
Helpful 1Thanks 0Love this 0Oh no 0 - Kay G.Brooklyn, NY011May 2, 2021
Always friendly and helpful. Great selection of air conditioners at Brooke's-- the big box stores' selections weren't great and were poorly rated.
Helpful 1Thanks 0Love this 0Oh no 0
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