Bibbentuckers - Uptown / Midtown

Horrible place that will never own up to their mistakes! Stay clear. We were going here thinking they were reputable due to the pricing. We took very expensive clothing here and never imagined they would be so callous. Be warned, when they destroy your clothes, in our experience, they will not take responsibility. We are outraged at what they did and when asked for them to fix the problem with at least a refund - they refused. Outright refused to own up to the fact that they messed up. We offered to show them that we have no other dry cleaner for these clothes. The manager stated they will not refund and even had the nerve to say they think the clothing was manipulated elsewhere when it left their facility! Why on earth would anyone deliberately destroy their own clothing that cost a lot of money?! That is insane.

We will be sharing this horrific experience on every social media platform available to warn other customers. Do NOT trust these liars with your expensive clothes. We are upset and disappointed by this. The damage done has caused a great deal of distress. It is truly unsettling how they get away with this.

UPDATE: John, we already spoke with general manager Mike Wilson. He is the manager mentioned above that is refusing to remedy this nightmare whatsoever. He was rude and arrogant to top it off. He was extremely disrespectful. He originally said he would send the clothing to a lab for testing and then called back and said he decided against it and won't take any responsibility. He even had the nerve to accuse us of having the clothing manipulated. Why on earth would anyone in their right mind shrink their own custom fitted clothing that's $300-$400 a piece after repeatedly taking them to Bibbentuckers? Is that seriously how business is conducted, just accuse your customers and hope they go away? I'm not letting this go. People need to know how Mike Wilson treats his customers. Evidently, he does not care about customers and he has not gone above and beyond, which clearly goes against your business practices & promises. He is assuming we won't be back so he doesn't want to bother with us. The damage done has caused a great deal of distress as this was a custom selection of items that are now permanently destroyed.

I see no reason to come here other than the location. I dropped off 8 pieces on a Thursday and they offered pickup on Monday. I asked for Friday and they said yes (?).

I picked up on Saturday and they upcharged me for my cashmere sweater. Nowhere on the price list does it say cashmere is an up charge on sweaters. I said it's not clear and the rep said she agreed.

I waited ten minutes for manager approval (frustrating) and they offered me store credit. I wanted my $ back for the up charge, not a store credit.

I do not recommend coming here. There are plenty of other cheaper options available nearby. The prices are also ridiculous high for no good reason.

Super Efficient.
Service Always With a Smile.
Pricing is Steeper than Others.
Wonderful Drive Through Service.

I love the precious clothing I have. It's my identity. Therefore, I am very picky at choosing my dry cleaners. Fortunately, I found it at Bibbentuckers!

This location is convenient to home. At the drop of a hat, I can drive on over to drop off a stained item. Never had I had a problem of their promise date and time of when to pick it up!

Being a consistent customer, I appreciate them having all my likes to my clothing and contact info on file. Dropping off is easy with last name and phone #!

Forgetful I can be of dropping the items off and also yeah, forgetting being simply told when it is to pick them up. I now retreat in asking for a ticket when I drop my clothing off - problem solved!

Cheers!

UPDATED: Mike from Bibbentuckers called to apologize after I posted this review. He was genuine and kind, and offered the kind of customer service I had been missing when I first called about the dress.

While it turns out that this particular dress (despite the care label) qualifies as formal so the $50 fee was accurate, Mike said they should have made this clear upon drop-off of the garment to avoid any unhappy surprises. They are refunding the amount for this dress, which I appreciate.

If you do choose Bibbentuckers, I recommend asking on drop-off what your total charge will be per item so you can make an informed decision about how much you're willing to pay for dry cleaning.

Because of the apology and the good job they did cleaning my items, I'll consider coming back for standard cost items (blouses, suits).

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After a dry cleaner closer to home messed up two expensive items, I came to Bibbentuckers. Had a dress dry cleaned on my first visit with no issues for around $18.

On my second visit, my husband dropped off a suit and two dresses. No one reviewed the pricing or told my husband that one of the dresses would require "special handling." I was anticipating the same cost I paid before, as no one made any mention of these items being "special."

Lo and behold, when I went to pick up the items today, I was charged $50 JUST FOR ONE OF THE DRESSES. The total for 3 items was a few cents shy of $90.

Perhaps this would have been understandable if the dress had unusual beading, sequins, a large tulle skirt or difficult stain -- but this was a totally standard simple long dress from David's Bridal, not a freaking Chanel (see pictures uploaded to this page). This one dry cleaning experience cost half what I paid for the stupid dress. The tag even said that, while dry cleaning was appropriate, it could also just be hand washed separately !!

I called Bibbentuckers an hour after pickup once I realized how much that one item had cost. I was unhappy but not rude; the woman on the phone didn't even apologize. All she said was that it was a "formal dress" that required "special handling," despite the standard care instructions on the tag.

When I told her they need to be more transparent about special pricing on drop off, she was silent. I asked if there was anything she could do for me so we might consider remaining customers, and she said no.

I will NEVER use a Bibbentuckers dry cleaner again. I feel totally taken advantage of.

Wow! What a disappointment! Just left this dry cleaners that calls itself a"premium" cleaners but can't deliver on anything!

How is it that a so called "premium" cleaners can't clean a designer dress? A couple weeks ago 11/5 my husband took my designer dress which is part of my work uniform to get it cleaned along with all of his work suits. A few days passed and they called and left a voicemail letting us know that they wouldn't be able to clean my dress unless I gave consent so they'd have a release on file. My husband did not see the voicemail since they seem to never change his phone number to his current number. He has requested to change the number on his account for ages! They can't seem to update his contact info either.

My husband went and picked up his items gets home and realizes that my dress hasn't been cleaned. He then returns to drop additional dry cleaning off and speaks to the employee about why the dress wasn't cleaned. The employee said that she needed a release on file to repair the small hole and to clean the dress. He gladly gave her the consent and was assured that the seam would be repaired and the dress would be cleaned upon his return.

To his dismay, he inspected the dress at the cleaners this morning 11/24 and noticed that the dress still hadn't been cleaned or repaired.
He immediately asked to speak to the person in-charge and she told him that they would not be able to clean the dress due to color loss risks. He replied with what about repairing the seam? She said they did not have a seamstresses on hand and that they could not fix it. Her statement was a total contradiction to what the other employee said a few days back. My husband checked his other phone again to see if they had called again to inform us for a second time that they would not be able to clean or repair my dress but there was no call.

The lack of sincerity and concern for the position this has created for me has really disappointed my husband. They offered a $50 credit. It takes more than offering credit for their lack of reliability and I can't afford to jeopardize my preparation for my work. I'll be looking for a new cleaners with expertise in cleaning high end designer items. We spend over $600 a month on dry cleaning here but no more! What a Waste of our time and money! if I could give you negative stars I would!

DO NOT TAKE CLOTHES OF VALUE HERE. This dry cleaner has ruined multiple clothing items of mine. The items in question have only ever taken to this Bibbentuckers' location. When I brought this to the attention of the General Manager, he simply stated that they must have been serviced elsewhere. He denied his cleaners caused the damage and refused any sort of compensation. In being a faithful customer, the last thing you ever expect is to be accused as the one who is damaging your own clothes. This cleaners charges more than most but you certainly don't get what you pay for here.

Disappointed. I sent my shoes in for a shoe cleaning (I had water stains on them) and they came back as if nothing was done to them.

I've repeatedly had poor experiences with Bibbentuckers. I've arranged multiple times for my items to be dropped off after dry cleaning, only for them to never arrive. Additionally, they do not contact you when your items will be running late or when they are unable to treat the items. After realizing multiple weeks have gone by without my clothes being returned, I had to call them only to be told they couldn't treat the garment. Not sure why they would hold onto it and not return it if that's the case. Would not recommend.

UPDATE: I was contacted by Corporate, which refunded me the amount charged for the cleaning. I will say they did a good good job cleaning the pants, but the person then hanging the clothes was sloppy and caused wrinkles. What was especially frustrating was the attempt by the person who does the suede cleaning to say it was because "that is how the pants were made." No, it is not; it is obvious the wrinkles are due to sloppy work.


I am extremely disappointed with this place. I took a pair of synthetic suede pants here and paid $130 (yes, you read that correctly) for a cleaning. I will say that they cleaned them very well BUT when I inspected them, they did not hang them neatly on the hanger and the lay came back with a huge wrinkle on one leg. They told me the manager would take special care of them and would redo them. Just picked them up and the wrinkle is still there. Bloody ridiculous. Thanks for the $130 wrinkle, jack wagons. Incompetent and poor quality and ABSURD prices.

Great service! They have expedited several times on short notice. I have never had an issue and the drop off/pick up is easy.