Avis Rent A Car

I needed to rent a car to catch a flight in Dallas. Every place I called were SO over priced until I called Avis/Budget. They were the most affordable and reasonably priced by far. I spoke to a lady who was very helpful and friendly. She actually knew what she was doing and talking about so she made it a breeze to reserve a car. I asked for a smaller car since it would be just me but not too small that I would get ran over on the road. She gave me exactly the car size I request so that was great.

I went a little early to pick up my rental the next day and they were happy to help me before my check out time reserved. The office is small so it's pretty easy to communicate. The gentlemen working were very friendly and polite. We chatted about what my drive would be like so they knew I had the right size car. I signed paperwork, paid and they went to get my car. The car was decent for the size I requested and the inside was nice and clean. However, the outside was not clean. I was worried it would be a problem when I dropped it off due to the excess of dirt so I took a picture just in case.

The car was full so I headed to Dallas. The drive was good! No issues or trouble with the car at all. I did feel like the car has been driven rough as the ride wasn't as smooth as I expected (since I own a newer car) but I figured it's a rental no big deal. The car got great gas milage so that was a bonus! All in all it was a very good experience and I was not charged anything extra upon check out and the bank clearing the amount charged.

I got what I asked and paid for so I will use this company again when I need a rental.

DO NOT RESERVE FROM THIS LOCATION!!

This is my first experience with Avis and will be my last. This location (509 E Memorial
Rd. Edmond, OK) has Horrendous customer service, attitude, cleanliness and preparedness.

I utilized my AARP card to receive a discount on a week long reservation.

After dropping my car off for repairs at the dealership and taking their shuttle to this location, I was told they did not have anything available in the size I reserved. My options were a pickup truck ... which is not an option due to the amount and size of items (that must be secured) for work ... or I could pay more money for the next larger size.

Don Hopper (President agency operator) was rude, disrespectful and could have cared less that I was stranded at their office.

When I said this was their problem to fix, he slapped my license and credit card on the counter and said they would call me when they had a vehicle. I was floored and told him I would take the upgrade at the same price, and he said he would not do that ... "I have given you the options".
I needed to get to work and asked if he would be driving me (since they had nothing readily available) and his very belligerent response was "No!"

I asked how he planned to resolve the situation and he stated again "I have given you your options." This office was completely UNPREPARED, and offered nothing that was appropriate for My situation or needs.

Finally, he tells me cars were due back, and PERHAPS, one of them would be available.
I sat in the lobby waiting (stranded), was now late to work, and the car they eventually gave me was FILTHY, and had an overpowering smell of cat pee.

I went inside to tell the other gentleman, and he came out and said he couldn't smell anything (likely because he is used to the overpowering, offensive odor in their lobby). Every single seat in the vehicle had disgusting stains, dog slobber on the back door handle and arm rest, and I was told
they had nothing to be able to get the stains out of the seats. Only because I was desperate for a vehicle, did I take it. I do not want to put myself, much less my child in this bacteria Petri dish.

I filed a formal complaint with Avis corporate today, and was told I could go to any Avis location and exchange the car....which was a complete hassle. However, at the airport location, I encountered a very helpful young man, who not only apologized profusely, but upgraded my vehicle at no extra charge. My experience with the airport location was wonderful.

The photos do not do justice to how bad this car looked ... and the smell was so overpowering, I drove with the windows down to try and eliminate the obvious urine (and perhaps) fecal odor.

Stay away from the Edmond location. It is a
complete disaster and they have no accountability or business acumen.

**** Evening Update: After reading all of the terrible reviews and how people were cheated out of money by this location and individual, I just checked my back account ... for the entire week, the price is $360.11.
I asked multiple times about the charges and Don, in a very condescending voice, tells me it is a total of 360.11 (if I bring the car back on time and with a full tank of gas). No problem.

They charged my card $548.64!! Not one time did he say I would be charged substantially MORE than what we discussed. I will be calling first thing in the morning to file a second complaint.

This is beyond ridiculous!

Very rude staff. I denied buying the Avis insurance which costs $450.... and the desk employee became very angry and passive aggressive. I would never come back or deal with these people again. Go ANYWHERE but here

Absolutely a waste of time and completely unprofessional. I spent 40 minutes waiting in line and DID NOT get the car I reserved a week in advance. Never apologized for the waste of time and his resolution to the problem was call reservations.

Rude, incompetent, unprofessional. They rented me a car that had a defective tire. I had to take time out of my trip to have the tire replaced at my expense and they refused to reimburse. They said that I should have inspected all of the tires before I left the lot. Never again.

0 Stars
I rented a car for almost 2 weeks to go, see my dying grandmother halfway across the country. The car broke down within hours of our trip because the oil cap was not put on properly, so we were breathing in smoke from the oil while driving. I called the one 800 number and they basically told me there's nothing they can do And I needed to get to the nearest airport. I had to drive 30 mph to Atlanta, Georgia and got to the airport at 1:30 in the morning just for the great employees of Avis to be assholes to me and my young son while we have been stranded on the side of the road for hours to get a replacement car. They again said there's nothing they can do until I bring it back to the Oklahoma City location. Once brought back, I was told I would get one day of reimbursement. I informed them that not only did we have to pay $150 for a hotel room but we also wasted two days because of their rental cars mechanical issues and I was not able to be with my grandmother while she was Dying. Not much sympathy. The only positive thing I will say is the girl that was working upfront was very sweet, but obviously it has nothing to do with her. I will never ever again rent from this company and the fact that they only offered me one day of reimbursement is a complete slap in the face when a single mom and her nine-year-old son were stranded on the side of the road halfway across the country not knowing where we were and we're forced to drive breathing in oil smoke to Atlanta airport at 1:30 in the morning.

Just booked a car from Avis for my January 2022 trip to Savannah, GA. When I selected the car and made my reservation, the price showed less than $769.87 for a week, after I paid and looked at the receipt they sent it to me, the total became $849.60 (I still have to pay the rest at pickup). I called back immediately and canceled it and I was told I would be charged $50 cancelation fee. I found the exactly same car through Expedia that only charged $702 with free cancelation. Will never use Avis again.

I booked my Avis reservation on Priceline from Overland Park, KS to Oklahoma City, OK for business meetings. When picking up the car, the lazy Avis worker told me I could (more conveniently) take my car to Stillwater, OK airport if I wanted--and it would cost the same. I drive over and arrive to the airport late that night; however, there was not even an Avis at the airport!! So I drive to the nearest Avis only to find out they do not allow afterhour dropoffs! Now, it's very late and I'm doubly misled by the lazy worker--so I call customer service. An Indian-sounding man on the phone tells me to try again in the morning and "maybe" that local Avis will help me. Not reassuring, but okay.

Now my business meetings are in jeopardy... you know, the point of my trip. I wake up early that morning after a long night and call Avis in Edmond, OK (to help make my meetings). They harshly offer no help, and tell me I must go to Oklahoma City. So I call Oklahoma City and they insist I will have to pay all sorts of late fees, potentially even an extra day charge, as if this was my fault. No apologies, no searching out the truth--what a sham!

As I'm driving the hour and half to OKC, I call the corporate headquarters. By this time, I've been on the phone hours. They said I must pay all fees now, and they will get to my situation in about a week. Eh, I'm not counting on their investigation or a refund. The best thing I did that day was get rid of the rental car. "Customer service" is just a pretense in this company--as everyone I talked to spoke "by the script" and not from an actual "thinking" perspective. It all started with that lazy kid in Overland Park, but the incompetence runs everywhere.

Make sure to take pictures of the inside of the car before you return it. Was charged for non existent animals being in the car. I had actually vacuumed the car before returning it because of all the notes that said they will charge for overly dirty car. Two friends said they had the same problem, wish I had asked around first.

They will add fees for absolutely no reason at all.
They added $150 to my bill that was completely made up and wouldn't remove any of it.
Don't let them rip you off.
Enterprise right down the road has never treated me like this.
I learned my lesson. Let this be yours.