Austin Steam Cleaning

Great company I recently had them come out to clean four rooms in my home. Theo was very good with communication arrived on time and got right to work. Afterwards he had me do a full inspection to make sure I was happy. Would recommend and use them again.

Made an appointment for a rug cleaning. They requested photos, which I sent. The estimate was expensive, the same price other cleaners offer for 3 rooms and a hallway, and this was just a rug. Reluctantly I set an appointment. I asked for a firm price on the rug cleaning and they didn't send me one. I asked again the day before the appointment, and they canceled the appointment citing they couldn't clean the rug due to the cleaning instructions on the tag. The instructions on the tag literally said "for entire rug cleaning, or stubborn stains,use a professional cleaning company".

Waste of time. Unprofessional. Shady.

I had written a review previously about the attitude of the "phone rep". His attitude was rude and short but,...... Steve, the owner of the company called me about the issue and he was most gracious. We arrived at a mutually agreed solution and he addressed the problem I experienced on the phone. The Steam Team service is/ and always has been excellent, it's the phone personnel that I had the issue with which was addressed well. So they get more stars because of the owner attitude vs a single employee.

Fantastic company. Evan came out on a Sunday to help us with a rental property and we were not sure if the carpet would get cleaned. There were many stains. We were hoping that we would not have to buy a new carpet. Evan performed some magic and didn't stop until the job was done. He was able to save our carpet. We would definitely recommend this company. Hard working, friendly, great customer service, and more than anything, the carpet is clean.

I couldn't ask for a better experience, Tanner came out and left our carpets looking fresh and super clean , was profesional & went out of his way to make sure we were 100% satisfied, will definitely use this service again soon for the rest of the home