Ashley HomeStore

I had a Great experience at this
store . Our sales person Lexi was Great she gave us the time and space to look around and made herself available when we needed her she checked stock to see if item was in and when we would be able to get it and asked us what day's and times worked for us. Had to leave and come back and when we
did the man manning front turned out to be manager very nice man introduced himself and asked if he could help us
not knowing we had
been in. We told him we had been working with Lexi and he went to get her. Long story short Excellent customer service. They called when they said they would several times updated us with any changes and delivery did everything they said they would and more very very happy . They should go over to there partner store and give them lessons on how to treat customers (M.B) Management has got a great staff they work together like well oiled machine. They made us feel we we're important and wanted our business. Thank You for such great service

I recently purchased a new bedroom suite for my wife at Ashley Home Stores at the Tulsa Hills location. She picked out a new set including a headboard, footboard, side rails and a matching dresser and nightstand, with an adjustable electric foundation that was (supposedly) free with the purchased mattress, which sold for $2,294.00.

The purchase price for the set totaled over $4,000.00. I had told the salesperson I expected free delivery and did not want to purchase an extended warranty or protection plan. When getting to the checkout and after totaling it up, the cashier could not print a receipt due to some website problems she was having. She said she would e-mail me a receipt and I would have it by the time I got home. I didn't get it.

Although I didn't know it at the time, Ashley Home Stores in the Tulsa, Oklahoma area, is franchised by Mathis Brothers Furniture, also in Tulsa and I have made many purchases there as well. (with much better results) When it was delivered, the driver handed me delivery invoices from Mathis Bros. On it was a $149.00 delivery charge as well as a $149.99 "protection plan." They also sent a $99 mattress protector you could have bought anywhere else for $39.00.
After the drivers set up the furniture and left, we tried out the adjustable bed. The mattress was so thick, it rubbed against the sideboard rails. In addition, there was NO way you could get the fitted sheets on as you could not get your hands between the rail and the mattress. The only solution I had, was to remove the adjustable platform, replace the side rails and footboard with a Harvard style frame to make it work. This of course removed the charm of the set and disappointed my wife greatly. Of course, since the adjustable platform was "free" plus they had "no return allowed on the platform" marked on the bill, I have no recourse. I feel it was the salespersons' responsibility to know the 15" high oversized single mattress w/ platform could NOT be used with side rails on a twin bed. He said his boss told him they couldn't do anything about it. I guess that meant buyers beware.
Normally when I shopped the Tulsa Hills store, I asked for Jonathon, who always treated me right in the past. I was hoping, since Jonathon was not there, this different sales rep would be the same. I guess I was a very poor judge of character.
I feel the least they could do is refund the $149.99 protection plan dollars as I didn't want it in the first place. Oh, by the way, they did give me a "free" pillow for a bonus for spending four grand!

We bought a sectional that we love! And April helped us. She was great! Not pushy and answered every question or concern we had.
Thanks April!

DO NOT SHOP AT THIS LOCATION. The manager at this location is horrible! I ordered a chair in June that they told me was in stock. After a month of them telling me it actually was not in stock (and letting me drive all the way there to pick it up twice). they delivered the wrong chair. The managers name is John... poorest service around.

We came in on Saturday after Thanksgiving 2020 and purchased a sofa with cash. We were forewarned that it was highly likely to be Christmas or New Year's before it could be delivered because there were none in the system and they would have to get it from the factory.

Today is April 9 2021. After many many promises of "two more weeks," we were informed yesterday that it was in. While we have been waiting FIVE AND A HALF MONTHS, while they are still holding $2k of our money, the only thing they have done besides lie about the dates to expect it was to offer free delivery, which we accepted.

But when we got the call to
Say that it is in the store, we were told that their delivery is scheduled up and that we could expect to wait TWO MORE WEEKS to get on the list.

We are tired of the runaround and the lies. We don't want to wait another two weeks when we are going on six months already. So they told us, "fine. Come pick it up." But we are not doing another single thing, not even giving a discount equal to what would have been free delivery. And that word has come from the regional manager, Josh Lawrence.

This is the kind of customer service that we did not expect and would have never darkened the door if we had known better. If you are thinking of doing business here, go forward at your own risk.

No issues with our bed purchase and delivery. Purchased new bed and frame on 6-5-19. Was told we would receive a $300.00 credit in a few weeks as we chose not to take the pillows that came with the bed. Called over a week ago and kind of given the run around and was told I'd get a call back then. Next day no call back from them so I called and asked for a manager but supposedly none in store? Whatever. But was told a week ago the credit was being mailed to us and we should have end of this week. Saturday's mail delivery received several hours ago and guess what? No credit in the mail. I've made a call to store and was told a manager would call me back. Guess what? No call back so I called her and left a message and awaiting her call back.

UPDATE: received call from a supervisor that supposedly this credit was processed Friday and should be going out in the mail today. But funny as I was told over a week and a half ago that it had gone out in the mail and I was to have end of last week.

Note: if resolved soon I most likely will change my review but until then 1 star stands.

Most recent update: finally received credit in mail yesterday. Still feel given run around by this group on being told different things on when supposedly sent.

Went here to furniture shop as my husband and I just moved to Oklahoma from NC. We were greeted with outstanding warmth and friendliness by Roxy. She wasn't pushy like most salesmen are. She was polite and professional. Not to mention incredibly helpful!! The store was clean and had a great selection of furniture. Delivery of our furniture was pretty quick, and the guys were super friendly and professional. We absolutely love love love our furniture from Ashley!!! Highly recommend and will be going back as needed!

I love my sectional from here and the Furniture protection has saved many spills and accidents from my 3 year old

I ordered a bed frame and a mattress in a box and I have only received my mattress. Apparently they are trying to cheat me out of my money by only sending me a part of my order!!!

Inferior product. Poor service. Worse furniture buying experience ever.
The sales person gave us her direct number to call if we had any problems, then wouldn't return our calls.
Customer service person no help either.