Applebee's Grill + Bar

Where does a reviewer start with a poorly run establishment such as this? This was one of the poorest-run Applebee's I've ever been to. Started out being greeted and seated quickly and that's the one star.

A good judge of a restaurant is how well-kept bathrooms are and I didn't take that advice from a good friend. I always go into a bathroom first anyways so that advice makes more sense to me now. This bathroom was disgusting. The urinals looked like they hadn't been scrubbed for 6 months or longer. The floor was greasy and slippery and overall a liability to the owners.

We ordered drinks when initially seated and those were brought to us rapidly. Our server Kelly came to our table. She asked us if we were ready to order and we proceeded to try to start providing our order. My other good friend started to give his order and Kelly stopped him mid-sentence to go to the front door (not too far from where we were seated) to seat two of her regulars. They were an older sweet couple so I can overlook that for their comfort. Kelly turned around to our table and looked like she was not even sure where she was. My friend who had started his order asked if she was ok because we weren't sure if she was. She was ok luckily, and we proceeded to order.

I explicitly stated my salad was "Gluten Sensitive" as I ensured I was the last one to order. Our table took forever to get our food. We were told by Kelly that our food was next to come out. We then watched two other tables get their food and ours hadn't come out yet. My two friends entrees came out and I was still waiting on my salad.

Once the grilled chicken salad I ordered came out, it had a breadstick and croutons on it. I brought the mix-up, up to Kelly that I am gluten sensitive and can't have any bread items and it would have to be completely remade. After 15 minutes when I had not received an update or gotten the salad, I called Kelly over. She immediately stated he was still working on it. I asked her to just cancel as we were on a long road trip and needed to stay on schedule and needed to go. She let the manager know who came out with excuses as to why/how the mix-up happened. I let her know "gluten sensitive" should clue them in to include no bread items period. She continued to try to make excuses and cover for the mix-up. I could have let all of this slide if she had just owned it and said yes we screwed it up, and it shouldn't take that long to bring that menu item out.

Oh, almost forgot. My friend ordered the grilled chicken with shrimp and the shrimp were semi-transparent meaning they weren't even cooked all the way. Stay away as this place is going to hurt someone since their wait staff, kitchen, and management seem to care very little for the health and safety of their patrons.

If you've been to one Applebee's anywhere, you've sort of been to them all as they are all cookie cutter-like identical, with the minor exception of some local art. Applebee's Grill + Bar in Summerville is no exception to that general rule. The good part about that is, if you are traveling, no surprises. Though all their food may be only mediocre at best, which I found it to be here, rest assured the place will be clean, well run, and the service good.

I really got a chuckle out of some of their menu items, like boneless chicken wings. Boneless wings? Really? Being from the Buffalo area, that sort of sounds like some kind of venial culinary sin to me. But as they also had bone-in wings, they've covered themselves.

Be all that as it may, I went for their Bourbon Street Steak which turned out to be a nice piece of top sirloin dowsed with Cajun spices served on a sizzling platter. As I eat my meat rare and knowing they were going to use a sizzling platter, I cautioned them in advance to leave it rare enough that the heat from the platter wouldn't turn it into well done by the time I got to eat it. And to my surprise, they did heed to what I said, so I did get it rare. And though Cajun spices alone do not make a Cajun steak, I have to say it was pretty good. Also, as I didn't want any potato with it, they had no problem accommodating me by doubling up on the broccoli.

I honestly don't even know why this chain is still open! I always regret eating there, and especially at this one in Somerville, WV. Our waitress was very young, and very sweet, but absolutely no experience apparently. And I really don't understand why none of these waiters or waitresses in WV ever clear your table!! I mean, never! Who is training these people? I guess they don't care. So sad.

Food is always great. Service is impeccable too. The fiesta like with mashed potatoes is the best!

Very personable server was the only saving grace - SLOW service on a weekday evening. Food was below average for Applebees and coffee was luke warm.

Its hit or miss at this Applebee's. Today was a miss. Food was bland, slow service and stale chips. 70 dollars for bad food. Disappointing Father's Day meal 2023.

Got told they didn't have any booths. There were 8 open booths when we came in. When we asked why the server told us there was nobody to do those tables til 4.
So they made us set at the bar, while we were asking our server why she said we would get s#/÷÷/ service if we sat over there.
The manager just came out and let us move to a booth lol. But there outta ribs so I had to change my order to a ribeye, o well. I hope it's good. Manager came back out and was really nice.
Well changing my review from 1 star to 4, the manager saved it. Honestly food was good actually.

Not a huge fan of Applebee's but this was really bad. We had been on the road for hours and needed to stop. We ordered the bourbon st chicken and shrimp, and the shrimp stir fry. What you see in the pics is what wasn't edible. They clearly microwaved the bourbon st chicken to the point of being rubber, the potatoes were nuclear hot so I had to wait to eat them but then they turned to hard lumps that you couldn't eat. Service was not much better than food, when your customers aren't eating the food you should ask if there is a problem. Her tip went down to 18%
Trying to end on a happy note, the Patron margarita was awesome.

umm well the service was shit ngl, the steak tasted off. was happy with the bill either

This was not a good experience. The fries were stale, the burgers were greasy and the pretzel sticks were over cooked. The waiter was complaining about his tip left by another table but honestly if you want a good tip then serve a good meal and be curtious.