Altitude Trampoline Park at Cityview

A great trampoline park to take your kids and buying the membership is definitely worth it! I wish all their activities were open but even with a few things not operational it's still a great time for your kids!

Fun place for the littles. Ours went crazy. We've gone a few times now. They have great monthly deals.

So fun definitely recommend but nothing upstairs except like 3 or 2 tables that's it but other than that amazing!! Recommend

want to start by saying that I've taken my kids to nearly every indoor trampoline / bounce house park DFW has to numerous times. I am a very protective father and safety is a huge concern during this COVID-19 pandemic do you have to be extra choosy and picky about where you take your children. I put this Altitude location at the top of the list.

I used to come to this location quite a bit last year. An Urban air opened up in my neighborhood so ended up getting a membership there at UA mainly because it was close, not at all with any issues I had with Altitude. My experiences were actually pretty great. Stuck in a membership and paying monthly I was not able to visit Altitude as much.

Urban Air was just full of horrible experiences mainly with the young unorganized staff, filthiness and management that pretty much denies everything I finally was able to get my membership canceled.

I came back to Altitude.

What a day and night experience. The employees are friendly taking the time to explain membership and how each plan worked, and answered my questions very clearly.

Cleanliness: 5 stars -it amazingly clean! I noticed that staff members are constantly walking around making sure areas are wiped down. This is so important especially in this crazy pandemic situation. GM was also walking to make sure things are clean. Prime example of good management and great staff

Friendliness 5 stars - I'm so horrible at names. In time ill learn them all :)

The person working the front desk took the time to answer all my questions, explained the membership plans. When there weren't customers to tend to at the counter? She was doing a pretty great job cleaning and making sure every little spot was clean in the area she was working on.

2 younger employees- These guys were closely monitoring jumpers. I happened to have a little one so they made sure they had extra eyes on my son. When my son went to another area, I noticed that they followed in case. As a parent it's so nice to have the feeling of safety for your children. One of the guys went out of the way to grab some foam balls for my mini me because he was walking back and forth looking for something to do. These guys also did their part cleaning and sanitizing. I noticed both of them were constantly using hand sanitizer. Great to see.

GM- He does a great job. I witnessed him giving good directions to the team. Also, taking the time to make sure we're having an good time. Even told me that it I ever have any issues with anything at Altitude to contact him.

Outside it's mosquito hell, hot, and just not a whole lot for kids to do. Altitude is cool, great environment and mostly CLEAN.

Membership fees are super value. Not sure if it's just some promotional price but im glad I'm in.

Altitude is always a great place to be. However, today we had a small issue and spoke with Sullivan. Sullivan has amazing customer service. He expressed his care and concern and showed empathy in a major way. Sullivan apologized and we could tell it was genuine and sincere. Oftentimes an apology is all it takes. I can see Sullivan being a Manager, Owner, President, and even the CEO of his own company. Keep that winning smile and that good heart and great attitude, and you will go far in life. Thank you very much Sullivan.

we took my son today and he had a blast he is 5 this is his 3rd time at this location but the 1st time he was really old enough to enjoy it they did change the foam pits to a air bag but I like better, it was fun for us adults and my son, my only complaint is that they should really have someone working concession stand at all times. i think they will sell more too because ppl get tired of waiting it was fun to play I give that 5 stars but 4 stars for wait time to get a drink since the person you get your ticket from makes your food and drinks only whene no one is in line for tickets

One of the best trampoline park I've ever went to. No one was hurt and all the employees are nice

Dropped in today with my teen special needs son and his RBT. They had an amazing time and were easily worn out within the hour. This place is huge and has a lot of things to do, not just flat trampolines. This place is clean and new and doesn't smell like feet like the other jump places plus has more interactive games. Will definitely be going back with the kids.
Also...Socks are extra to be bought but have special grip. You can bring them back in on return visits.

Terrible customer service and cleanliness is very questionable! Kids cousins came home with hand foot and mouth disease day after coming here... also the "membership" is a scam and there is no way to get refunded or cancel once you have signed up... very bad business practices found here!

Love this place , my kids are here at least once a week. Very recommended. Close to home and best jumping place in Fort Worth.