Alstat Wood Products

I have going to alstat for almost 2 years now to purchase my firewood.
Until this morning (January 2nd, 2024) I have been pleased with the service and pricing. In addition prior to this morning I would recommend this place to anyone who needs firewood with a 5 star rating.

But, after this morning they have lost me as a customer and I will make sure to tell everyone I know.


I pulled into the mill, and walked up to the window to prepay just like normal. It appeared there was 3 men and a lady inside the office/pay window.

As soon I I got to the window, the lady employee who had her back to me turned around, made eye contact with me, never acknowledged I was there, then turned around and walked away.

My first thought was ok, maybe she has to do something before she can process my payment. Then she came back to the window, made eye contact for a second time, but, did not acknowledge I was there and walked away a second time.

At that point I knocked on the window and held up my money (cash) to show the people inside I wanted to make a purchase. There was a gentleman sitting down talking on the phone, he looked up at the window then immediately turned his head and continued talking on the phone.

Next the lady comes walking past the window again looked at me and for a 3rd time did not acknowledge me.

At this point I decided I was no longer going to be ignored and left.

If, just once someone would have opened the window and said hang on we'll be with you shortly. Or, if someone would have held up a finger to let me know they would be with me in a minute. I would have been fine with that and would have waited.

But, to be completely ignored by 3 or 4 people is completely UNPROFESSIONAL!!

I WILL NOT BE BACK!!!!

Pick up a truck or trailer load of firewood for $20 flat. The loader can fill your trailer or you can hand select your pieces and put them in your p/u truck yourself.