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About the Business
Find your nearby Pizza Hut® at 12335-A Georgia Ave in Silver Spring, MD. You can try, but you can't OutPizza the Hut. We're serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
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Overall rating
29 reviews
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1 star
- No D.MD, MD0215Apr 2, 2022
The staff seems to be pretty nice and my pizza is sometimes cut and never messed up. Always found it weird that this location exists considering there use to be another one in this same shopping center.
Helpful 0Thanks 0Love this 0Oh no 0 - Calvin T.Los Angeles, CA4366Apr 19, 2017
Reluctantly giving two stars to this location. I recently visited the store to order a pizza. I simply wanted one large pizza veggie with pepperoni (I know kind of weird) - I ended up paying $23.50 simply for a large!!! The lady took three minutes to come to the counter as she was on the other side of the soda machine talking to other workers laughing. She then took my order and I felt rushed, not the best customer service experience at all - but that didn't deter me.
The fact that my pizza was cold and I sat in the location as it was being prepared makes absolutely no sense. However I came home warmed it up and it was still just as tasty as any other Pizza Hut.Helpful 0Thanks 0Love this 0Oh no 0 - Caitlin H.Grosse Ile Township, MI52118Apr 10, 2017Updated review
Second time ordering from this location and still no issues. Both times pizza came hot and sooner than the quoted time. Delivery driver tonight was super friendly. The only thing was missing flavor on the crust tonight but not a deal breaker lol I'll live. I'll definitely keep ordering from this location.
Updated: I've never had any problem with this location until today. For some reason the order that we've placed at least 10 times before (including once last week) is something they can't do. And apparently haven't been able to for a long time? Unfortunately we are going to be ordering elsewhere.Helpful 0Thanks 0Love this 0Oh no 0Apr 5, 2017Previous reviewSecond time ordering from this location and still no issues. Both times pizza came hot and sooner than the quoted time. Delivery driver tonight was super friendly. The only thing was missing flavor on the crust tonight but not a deal breaker lol I'll live. I'll definitely keep ordering from this location.
Updated: I've never had any problem with this location until today. For some reason the order that we've placed at least 10 times before (including once last week) is something they can't do. And apparently haven't been able to for a long time? Unfortunately we are going to be ordering elsewhere.Nov 26, 2016Previous reviewSecond time ordering from this location and still no issues. Both times pizza came hot and sooner than the quoted time. Delivery driver tonight was super friendly. The only thing was missing flavor on the crust tonight but not a deal breaker lol I'll live. I'll definitely keep ordering from this location.
- David H.Silver Spring, MD473314503Jun 9, 2016
Like other reviews have stated, they seem to have a problem with baking pizza. Ours was severely undercooked and needed to go in our own oven for a bit. I could still see individual shredded pieces of cheese and the dough was still gooey underneath the toppings and uncooked cheese.
Customer service is also crappy. I've been to other Pizza Huts where they show you leave with your pie and offer parmasean/pepper flakes. None of that here. We even had to tell the cashier that we ordered two pies after she only brought out one. She looked like she had no idea and checked the receipt. She then asked someone else and it was sitting in the back. The workers are extremely lazy here.
Never again... next time I won't be a lazyass and make my own pizza at home.Helpful 0Thanks 0Love this 1Oh no 0 - Tim S.Silver Spring, MD06Apr 25, 2019
Good food, fast delivery, but the person taking my order doesn't understand English.. when I asked to talk to the manager, she left, and came back and said she talked to him.. she claimed I ordered a pepperoni pizza, when I ordered a plain.. She gave me a hard time and blamed me for the mistake. After the plain got here 10 min later, I thought that was fishy, since it takes longer than that to make a new pizza.. I think they sent the wrong one, and blamed me for their mistake.. After 2 mistakes in the past month, I'll have to order elsewhere.. When I finally did talk to the manager, he said he just got there, and didn't know about the mix up. She clearly lied about talking to her manager, and blaming me for her poor English skills made me a bit upset.. No good service here, as the woman who took my order doesn't know anything about proper customer service
Helpful 0Thanks 0Love this 0Oh no 0 - Aug 9, 2010
Pizza hut is my favorite of the chain pizza restaurants! I got the super supreme tonight. Replaced the black olives with jalapeno peppers, and the sausages with bacon... mmmmmm. And I got a side order of hot wings and ranch! Delicious!
Helpful 0Thanks 0Love this 0Oh no 0 - Jun 30, 2013
Weak pizza and a staff that leaves a lot to be desired. Ordered a big box and asked to exchange bread sticks with cinnamon sticks. Said that was ok (was charged extra for the cinnamon sticks later) Asked for an Alfredo sauce pizza, which they said was OK, that pizza has normal sauce and "beef" topping instead.
Got a free 2 Liter because of all this, but that seems to be standard practice here. It is what it is, time to move on...Helpful 0Thanks 0Love this 0Oh no 0 - Taylor C.Silver Spring, MD134Feb 16, 2015
There is a papa johns and a dominos in the same area which do a much better job than this place.
I have had a few bad experiences with this place and have never bothered to leave a bad review but tonight was the straw that broke the camels back. I placed an order at 7:33pm. Their online tool said 30-45 min delivery and the email I received had a delivery time of 8:18pm. My order arrived at 9:45pm and it was ice cold. Attempts to call them failed as no one picks up their phone. I called 4 different times and let it ring for 5+ mins before the phone just hung up on their end.
Like I said, hit up another location or a different pizza place all together. If you want your complete order to arrive, warm, and in an acceptable amount of time, go elsewhere!Helpful 2Thanks 0Love this 0Oh no 0 - Ashley R.Richmond, VA462Jun 14, 2018
This store is horrible. The delivery service sucks. I called the restaurant after the driver was already 15 mins and the manager, Renee told me since I ordered online the time was off and it's on it way. I cancelled my order and he hung up on me. Close this store down or get new management.
Helpful 0Thanks 0Love this 0Oh no 0 - Almaz B.Silver Spring, MD31Nov 25, 2016
Worst customer service!!! Especially this Spanish lady ( I think she is the manager or something) she doesn't care about customers at all.... full of attitude and rude. This is my last time order with them. They deserve less than 1.
Helpful 3Thanks 0Love this 0Oh no 0
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