$10 for $20 at Olive or Twist

4/6/2024

Such a cute place to come across if you're in the area. Quaint and small, and the Martinis were amazing. Definitely recommend the Chocolate latte if that's your kind of thing. The menu is small but has good options! Hostess, Kate, was absolutely amazing, happy, lively, and welcoming. Definitely made us want to come back in the future. All in all great place to visit for good drinks and a good vibe!

11/4/2023

I'm giving everything one star simply because service matters. We were the to grab a small bite before seeing The Wiz and the food, service, and drinks were all great. Until we received the spinach dip and found it was more sour cream than spinach. We sent it back and while the sever asked did we want anything at that point were fine with what we had and didn't want anything else since that was a disappointment. May I also mention our server was excellent it was her manager Brad who was not excellent. In fact far from it.

When we received the bill we noticed the spinach dip which we had all dip a corner of our pita into to try it but hadn't touched after that was still on the bill. When we asked our server she told us her manager would not allow her to remove it from the bill. This is when Brad the manager enters the picture with a condensing and rude attitude. We asked why it wasn't removed and he said it was their policy not to remove things that were not liked from the bill. When asked where said policies are posted he said and I quote:

"I don't need to have it in writing."

He also said very rudely "well I'm telling you in this conversation so that's the policy."

And also said "it was cooked properly and just because you didn't like it doesn't mean it gets removed from the bill."

(Side note apparently the charge an extra 3 dollars for pita if you ask for more to go with your buffalo chicken dip. Yet another policy that went unmentioned and unwritten.)

We asked how it was a policy but is not posted anywhere on the menus, website, windows, or even the table. And he claimed yet again this did not need to be in writing and walked off with the same condescending attitude.

We asked to speak to him again and when I pointed out that if this is a policy it should be posted so patrons know before hand what the service entails and that even fast food and chain food restaurants have policies somewhere in their establishments he sneered and walked off.

Now I don't know if Richard the owner believes in being rude or condescending to patrons but if your manger is any indication of you and how you believe customer service should be presented you all must be new to this industry. I get that when people eat a whole meal then try to get the meal taken off or reduced that, that is in fact an issue. But the customer expressing that they were displeased with something and not wanting anything else after that disappointment is an everyday occurrence in the industry.

I have eaten and many fine dining and what we'll say regular dining a like and I don't think I ever had a manager as rude as Brad approach me or my family. If this is what Olive Or Twist thinks customer service is I hate to see where you'll be in a few years.

Also if you're going to claim you have policies again the should be posted so people can discern whether they want to patronize an establishment or not. Not rudely claim something exist when there is no such wording written anywhere.

I know we will not be attending this restaurant ever again. And will be posting this exact review everywhere since I'm sure they will try to delete it at some point to save face.

9/30/2023

Great wait staff that are attentive but don't make you feel rushed. Very comfortable atmosphere and relaxing. We didn't try the food but from what we saw being served around us, I can't wait. I had the bonded old fashion and my wife had the lavender lemon drop martini

2/14/2024

• 1 check-in

I've come here a few times over the years and always had a good time. They have local drinks they name after Pittsburgh things which is cool definitely pricey but it's the downtown way and worth the cost

8/31/2023

Such a cool place and totally professional mixologists!!

Possibly the best Espresso Martini I've had, ever.

Oh, and Amy is the best bartender for 600 miles!!

I would lie!