Pella Virginia

Pricey pricey for us common workers. Presented nice products though. But the price compared is far higher than regular. Can't spend a year of savings with this company.

Purchased a front entry door. I took a leap of faith on the Pella name hoping that the quality and service were worth the big price tag. Pre-sale, very good service. Post-sale, not so much. I noticed what I thought was a blemish in the door and asked for someone to come out to take a look. It took two calls and 3-4 e-mails to get an appointment. Had I not stayed on this I would have not gotten a appointment.

Again, I think my issue was small but when you pay the kind of money I paid I wanted to try to be completely satisfied. After lots of effort the appointment was set. The guys showed up 1:10 minutes late and said that's they way the door is. Ok, if I am wrong that's ok, but the message wasn't clear and I am left underwhelmed.

My reaction is that once they made the sale they moved on. I read similar reviews when I was researching who to pick but those reviews were for different locations. Seems like it may be a common thread for Pella.

I think it's a good product (to soon to tell) but the post-sale service is lacking and to me that's the measure of a good company.

Not terrible but I will probably not use them again.