Zipcar

The customer service from Zipcar has been astounding! I reserved a car for 4 hours and with 30 minutes left realized I would not make it back in time. Someone had my car next so I couldn't extend the reservation. I called zipcar and within 5 minutes got it all sorted out. They upgraded the other zipcar customer to a better vehicle for free, and extended my time by an hour, and it only cost me $3! Crisis averted!

I've been using Zipcar for 3 years now and it has been wonderful. I've rarely had a problem finding vehicles when I need them and most of the time they have been pretty clean. The cars aren't serviced after every single use (but are serviced regularly) so you have to rely on your fellow zipsters to be courteous and follow the rules (which doesn't always happen). But the cars are always newer and all in all it has been very convenient and saved me from having to pay not just for a car of my own, but for parking as well.

As for pricing, I tend to take advantage of the Mon-Thurs. 6pm-6am discounts so I get a lot done in just one night for one low price. They even have cargo vans for moving, which I've used on more than one occasion.

I would especially like to thank the manager at the Chicago office for helping me out in a recent situation where I needed a specific van to transport my disabled aunt for a memorial service and he was able to make all of the arrangements needed, even when it looked like that vehicle was not going to be available when and where needed. Thank you so much!!

Vanessa at Zipcar was able to resolve my billing issues. It only took one phone call and she easily resolved my account to my satisfaction. Thank you Vanessa for all your help.

I've had great experiences with Zipcar. I live in Gold Coast and there are a ton of Zipcars super close to me, which is really convenient. I've used the same VW Golf multiple times and it's been great, and also the Honda CRV for when I have to transport larger items. I've never had issues with customer service - everyone has been very prompt and attentive to me. I also used Zipcar prior to moving to Chicago, when I lived in Berkeley/San Francisco - I even used a Zipcar when I moved some stuff from Berkeley to Sacramento. Evidently, they're strict about the time you return the car, but that's to avoid inconveniencing other members. And it's very easy to call and extend the reservation provided that someone else hasn't booked it yet. Overall, it's a very convenient option to have a Zipcar membership in a city - I've used them for plenty of Target trips and road trips for the day and haven't ever had any major issues.

I just contacted Zipcar and I had a reservation set for 9:00 p.m. Zipcar's cancellation policy says that for reservations of 8 hours or less you can cancel in as little as 3 hours ahead of time. About 15 minutes before my reservation though, I saw that there were was a tornado watch and flash flood warning and I felt that it wouldn't be safe to drive. I called to cancel and when I told them about my situation, Jessica (the Zipcar representative) completely understood and immediately gave me a refund. Zipcar has excellent and understanding customer service and I'll definitely be using them again!

I love that all the people who are on here complaining about Zipcar admit they didn't follow the rules or even the read the rules. Seriously the woman who is angry because they kept finding her asleep. Seriously like makes you sound like a dangerous driver I am glad they took a car away from you! The people complaining about the late fees but continue to be late over and over again! No service is perfect but you got a bunch of people who don't follow the rules it's really not going to be prefect! Seriously they give you a car, no credit check, no major credit card, and no deposit needed. Why you going to complain about a service that literally handles everything for you and all they ask is to follow the rules! You take the service for granted and treat there cars like derby cars and talk to the customer service like trash. Id kick you all out too! You all are complaining about stuff you put on yourself!

If I were a tad younger and remained a city dweller, I would never buy a car and ALWAYS use Zipcar. They're convenient, customer service is excellent, and you just can't compare the costs unless you need a car to get to work everyday.

I live near transportation but sometimes you need a car,, and until a lawsuit settled I was carless thus Zipcar filled in wonderfully. Admittedly, it's easier in your 20s and 30s to schlep purchases and manage the snow to get to the cars, but beyond that you can't beat it. It also made me feel like I was being environmentally responsible.

And DEFINITELY pay the extra $9 insurance waiver every month. The first time I used a car I was hit and didn't have to worry about a thing. A bittersweet goodbye.

Since selling my car about 5 months ago I've been using Zipcar and have been very happy with it.

To start off, the application process was quick and easy, I even got a discount because of my employer. Booking a Zipcar when you need one is super easy too. I'm lucky to have a couple in the garage in my building, but there's also a bunch within a few blocks walk of my place. I can always find one available for the time I need within at least a couple blocks, even on busy days like Christmas.

The price includes gas and insurance and enough mileage to get me to the west burbs and back (which is where I'm usually going). There are different priced options depending on the car you book. I recently rented a car via a rental car agency, I thought it might be cheaper for the trip I was planning, and it was not only within $1 of the Zipcar but far less convenient.

The cars are always clean and well maintained. I have yet to have any issue with Zipcar or their cars (and I don't expect to).

If you don't have a car or are thinking of getting rid of yours definitely check out Zipcar. It's worth your money and time.

Zip car is AWESOME!!! Customer service rocks, the cars are clean, and it's a GREAT service!!! IT's incredibly convenient and they go out of their way to make it a great experience... LOVE LOVE LOVE Zip Car!

I have been a member of ZipCar for over 6 years and think its the best thing ever when living in the city without a car!! Its very convenient, cheap, and accessible because their car lots are everywhere!

Its especially good for running errands for a few hours without all the lengthy paperwork like when renting from other car rental businesses. You pay a small yearly fee to become/stay a member and then it's pay as you use the service; usually around $10-$12 p/h. They provide each car with instructions on where the car is located, parking passes, insurance, and gas cards. Everything is covered by ZipCar, but if for some reason the gas card or parking pass does not work, just save the receipt and ZipCar will reimburse you.

Another good thing about ZipCar is that they keep their cars updated, clean, sporty, and they just recently added vans and trucks to their list of available vehicles.

Very clever concept!! Have definitely recommended this service to many of my friends without cars.