AAA - Auburn

I was thinking about joining but after reading the reviews that I just read I'm not Auburn branch I'm not sure if I should

I'm extremely disappointed in the person on shift completing RMV appointments for Real ID's. I made an appointment two wk's in advanced. Read the material, researched all the correct documents I needed , and arrived 8 mins before my scheduled time. ( 4:20pm) I was pre- preregistered and cleared to have all the correct documents. I sat to the side for 45 mins past my scheduled appointment with no one lined up after me. While being annoyed at the wait , I noticed at least 1 guy walking in going right to the window to finish his real ID process.

When I checked out I asked why others got serviced after my appointment time without waiting in line. The answer was a guy that an hour before came in without a needed document left the building and was in the system before you. I'm was clear that sitting for 45 mins with no communication on to why it takes this long with no one around was bad customer service. I also stated that why people that don't follow the rules of showing up prepared get to cut line in front of a scheduled appointment. She said that letting people come back and hop in front of scheduled appointments is that store's policy. I'm calling Bull S! The printed paperwork making the appointment clearly states not showing up with correct documents results in a reschedule of appointment. Not swing back in whenever in front on people that can follow directions. If this waiting time was 15/20 mins then fine, do biggie. The fact that It was 45 min wait in an un busy store was awful. Btw lady I have the rules in ink!

2/4/2016

Never again. 4 of us met there yesterday (from all different locations) to specifically book our trip to Las Vegas in April. One of us got a quote for us a few days ago and got paperwork to save our trip. We had the paperwork with us. Room numbers, flights, everything. We came with credit cards in hand, ready to book!

Well, the service here was the worst I've ever encountered. Our AAA rep was an older lady with glasses, back left of the office. She was on the phone trying to fix a complaint of some lady who needed to re-book a cruise because she was pregnant and had a dr. note. Isn't that personal information? And hello, we're here to drop $800 a piece, so you'd think she'd give us the time of day!!!

Between cruise lady, she tried to book our trip. But since she had to go into the other clients, ours needed to be refreshed...MULTIPLE times. And every time, the rates magically went up $100 per person or so.

We tried for an hour sitting there with this woman. Had she been nice, we would've stayed! Needless to say, I don't trust booking a trip with them. My personal info will be right on a screen for random people to see, even. I hope cruise lady doesn't get this woman on the phone again when someone steals her identity by someone pretending to book a flight.

We will be using a real travel agent who has time to help us. Even if it costs more!!!

Time moves slowly, very slowly when you go in for DMV services. Other than the greeter telling me where to stand, no one acknowledged me in the 15 minutes I waited for help before leaving.

The young lady who assisted me at the counter was very friendly. I had to purchase tickets to Disney and she was very helpful. It was a quick visit, I received everything I needed and enjoyed the experience.

Inefficient and unqualified... There is plenty of staff but no real "service" s they are busy doing whatever.
I was the only one in the place and I had to wait for assistance from two different people to get registry information and tour books. I had to be in the "cue." If I am the only one there then why is that? i also think that in April the new tour books should be available from all locations. i was told that they will be delivered at "some time" from the Worcester branch via truck. I pay for 4 AAA Plus memberships and expect better.

I must say the young lady that took care of me was ready as soon as I walked in the door. She guided me through the membership process and also made sure I was aware of other items that I could purchase gave me guidebooks and was very pleasant and upbeat. She let me know that I could do some DMV license renewals and other tasks right there!

I pulled into a handi cap parking spot , there was an AAA white truck blocking 1 full and spot an 2nd one about 1/3 of a 2nd spot one , I could not get my vehicle all the way in . I ask the repair man , if that was his truck . He said yes , at which point I told him he is blocking both handicap spaces , his reply was : call the cops; all he did for person needing help , was jump start her car , with a battery pack. which is very easily carried and he did not need to park where he did , especially when there were many empty spots , 1 spot 1 car away. This happened at Park an Shop at about 2:30 today in Auburn. I am a disable veteran with back an leg problems. Nothing give him the right to block those handicap spots .Not to mention his bad attitude

Used their RMV service to renew my license. HUGE MISTAKE! AAA only has ONE person handling RMV transactions (yet there were at least 6 other staff members there - most of them just sitting around). Waited 2 hours in line for my turn. I had all my documents ready and the woman processed my license renewal in about 15 minutes. Received my license in the mail 2 weeks later and saw that she misspelled my name!! I had 5 documents with me that showed my name spelled correctly - how hard is it to type a name into your computer?! I called them immediately and was told I'd have to come BACK to their office and WAIT IN LINE AGAIN so they could process a replacement ID which would cost $25.00! She didn't even apologize for the mistake. Why should I take more time off work and pay AGAIN for your screw-up? Save yourself the aggravation and just go to the registry!

This is not meant to be an indictment of this agency but of AAA in general. I had no direct dealings with this office but could not find a page for AAA on its own. Today I attempted to help one of my customers obtain a binder so that they could get a new car. They called AAA to inform them of the changes and I faxed paperwork so that AAA could have the VIN for the binder. Told we would have it right away. Over an hour later I'm on the phone trying to get someone to help provide a simple proof if insurance wasting more than 20 minutes of my time. I was bounced around between 3 offices and 5 people only to be stonewalled and told by the AAA agent "that we will get to it when we get to it, we have policies and procedures that we must follow." After a second round of phone roulette and sending additional paperwork and not so patiently waiting two more hours my customer has not been able to pick up his new car. The binder has not appeared from AAA. Finally during my third attempt on the phone to find a human being with some initiative and the ability to get something done I have stumbled upon some help. AAA you must find a better way to help take care of your customers or they will soon belong to your competitor. I know my customer is disappointed and I can assure you I will never insure through AAA.