Citibank

I have been a customer with Citibank since the 80s and it is finally time to part ways. It is not my bank for usual banking activities. In fact I have gone years without transactions and Citibank have frozen my accounts. In 2021 I went to this branch to open a CD which was a gift for someone. Upon maturity, I discovered that the CD was set up for the incorrect interest and no one was interested in having a conversation with me at the branch regarding this. I sent an email to the branch manager and she did not address my concern.
Today I was attempting 2 transactions - 1 between Citibank accounts and the other was a money transfer to another bank. I attempted the external transaction 3 times and it will not go through. I was stuck on the page where it asks for "Challenge Questions," not because I did not know the answer but because their system seems "malfunction" when it comes to transfer cash from Citibank to an external bank.

Had a nasty teller always rude to my kid who wanted to change pennies,called the mgr ,he defended her.I was so upset someone on line nudged me from behind ,and I turned and almost belted them.
I needed a insurance checkdeposited and one of them said no she dont do that but another emplyee overheard and came over and helped me ,all done in 5 min.
The other branch had a nasty attitude when you required something with ID,would tell you the signature was no good.
The best branch is in Long island,always nice.

I usually drive all the way to Long Island to take care of my banking needs even though this branch is closer to my neighborhood . I hate coming here, The service is always slow. Because of an emergency, I had to go to the Fresh Meadows branch. It was a simple banking request and my wait was at least 45 minutes. If it wasn't something that needed to be done immediately, I would've left and drove to the one In Manhasset ( which always has excellent service) outside of using the atm, would never recommend this branch.

I bank here at this location all the time. It has a front and a back parking lot, the back is best and less difficult to park. Overall the wait time could be long on Thursday and Friday during the lunchtime hours. They have 4 automated teller machines in which you could do most of the basic banking. Should you need cards issued or purchase a bank check, you certainly have to use the teller. Customer service is not the best, unlike the branches in Manhattan so dont expect too much even if you are a gold level client and require investment advice. However this branch is an improvement over the bayside branch in bell blvd.

Just look at the rest of the reviews here. this goes to show you how little they care about people!

I came here during my lunch break as i do every so often to cash a Citibank check. Up until today, it hasnt been an issue. Today i went up to the teller and she told me in broken english that they have never cashed citibank checks, and everyone needs to have an account there. I informed her that i came here last month and they cashed it for me no issue. She restated, they have never done this in all the years shes worked there.

i walked out. All the other reviews mention bad customer service! now i see why. I called the Utopia location and they said they will do it for me no issue! Joshua said that all branches are supposed to cash any Citibank check...

Great customer service.... seriously....

Go support a local community bank! Do not go to the big boys.

I just go here to make my weekly deposit by the atm or a teller
Haven't interacted with the people there, but If I had a reason to I would

The worst service ever!!!! Went there wait for one hour to spoke with the rep (Sonet) and he told me needs to meet with his manager to solve my issue. Then we scheduled for another visit when his manager is here. However, when I came back his manager was not there (what is the point for the appointment?). So Sonet told me to sign some documents and said would call me later. One week has passed no one ever called me. And I am trying to call the branch for an hour but no one answer the phone!!!! This is the worst banking experience I ever had. No regrets to close the account. CHASE is way better.

This branch is terrible. Save yourself time and stress and go to another branch. We came last week and were told to email all the documents for mortgage preappoval, no progress. Came back, waited 1 hour only to be given another persons card to call and make an appointment. Waste of time, inefficient. They need a major restructure. Went to bell blvd branch and was assisted immediately. Night and day.

Waited nearly an hour snd they can't help me with my request. This is absolutely bullshit!!! Very slow service!!! Go bank elsewhere

poor customer service..long waits..no one knows what they are doing! only reason I'm here is because their bullshit phone system can't help but transfer me in circles. I literally spoke to the same person 3 times on the phone hunt. Citibank needs to reassess their branches and customer service. rather deal with Chase on any given day!