Wet Paint Printing + Design
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“They helped me with the artwork and found a shirt that fit my budget.” in 2 reviews
“They were all very helpful especally Dean.” in 2 reviews
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About the Business
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Stephen T.
Screen Printing-Custom Cardboard Cutouts-Large format printing-Architectural Way Finding Graphics
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- Dana O.Riverside, CA04Feb 23, 2022
This place of business has horrible customer service.
The receptionist is very rude. I ordered a cutout and I never received an email with a tracking number. So I called & The receptionist said she will send me an email just give her an hour. A few hours had gone by so I called back for an update. She tells me "just hold on"! She comes back to the phone and yells the entire number loud and super fast. There was absolutely no reason for this behavior.
Dean, was more friendly then the receptionist. I will never order again from this co if I have to deal with her.Helpful 0Thanks 0Love this 0Oh no 0 - Amanda H.Portland, OR67218Apr 24, 2017
Outstanding service and help over the last few emails. I live in Oregon and was looking for an affordable, but great quality card board cut out print of my fiance and I for our wedding. The first photo I sent was not great quality, so Olivia worked with me to make sure I sent her the original photo from my cell phone and that it would give a much better quality so our faces would not be blurry. I am so happy I chose out of all the companies on the internet, lifesizecustomcutouts.com was a great choice because of Wet Paint Printing and Design helping me through the process.
Helpful 0Thanks 0Love this 0Oh no 0 - Lois G.Wilkes-Barre, PA84May 28, 2015
To say that we are happy with our experience with Wet Paint T Shirts in Wilkes-Barre would be an understatement. I dealt with Scott from initial contact to the day of delivery for the Kistler Elementary Fun Day t-shirts, 6th grade t-shirts and pull string bags. The customer service is top notch. He helped us pick a logo for our shirts, worked with us on pricing and helped fix a mistake that *I* made during the process. He did all of this with a smile and never seemed exasperated with my many questions and emails. Our t-shirts were AMAZING. High quality material, beautiful artwork and vibrant colors. All of the kids and teachers complimented this year's fun day t-shirts. We will definitely be using Wet Paint T-Shirts in the future. You should too!
Helpful 0Thanks 0Love this 0Oh no 0 - David B.Hunlock Creek, PA03Apr 25, 2015
I used Wet Paint Printing + Design for a recent race I was involved with. We gave them some vague ideas of what we wanted for the shirt and they came up with a great design at a very reasonable price. The shirts were a huge hit at the race. Many of the athletes told me it was the nicest quality t shirt they had received at a race in a long time. I would definitely use Wet Paint again or recommend them to a friend.
Helpful 0Thanks 0Love this 0Oh no 0 - Mark D.Commerce, MI0557Jul 6, 2016
I ordered a cardboard cutout from LifeSizeCustomCutouts and have to say I love it, a photo of my wife for an upcoming party. The communication and service was outstanding as I changed from one photo to another and they were extremely accommodating. I would recommend them to anyone and use them again, great product and service.
Helpful 0Thanks 0Love this 0Oh no 0 - Dieter R.Wilkes-Barre, PA03Oct 30, 2012
Worked with this company to create a promotional cardboard cutout for my business. They worked with me to keep the costs as low as possible and ensure that my product would be the best it could be. I had a great experience with this company, and will definitely work with them again!
Helpful 0Thanks 0Love this 0Oh no 0 - Haley C.Dallas, TX06Nov 1, 2011First to Review
DO NOT USE THIS COMPANY! Total Scam. I ordered a $250.00 product online and it conveniently showed up 2 days past the date of the event. I called to inquire about a refund and was told it was my fault. (?) The owner was unbelievably rude and didn't make any sense. Don't order from them- you'll get ripped off!
Helpful 4Thanks 0Love this 0Oh no 0Business owner information
stephen t.
Nov 1, 2011
Customer did not inform us that she needed this product for a dated event. There was no comment on the order when she left it. We shipped product in time, rushed like she ordered, and shipped it the method she chose. All products are printed custom to customer spec., and is why it could not be refunded. Customer immediately became irate and started making threats. I am pasting email containing threats from customer: ---
Dear Manager, (aka "Mr. Sunshine")
Wow, glad I have some time off today, it's going to be fun to educate the public on what a fine establishment you have there at "Wet Paint". Wouldn't it have been easier to just do the right thing and refund the money when you don't do something right?? Here's a tip- look up the word "accountability" in the dictionary. Read it, then really let it sink in. If everyone could just do the right thing, wouldn't we live in a better place? In the mean time, while there are still scammers and cheaters like you, it's always going to be a crapshoot. Oh well, guess I should just learn to stop assuming that when someone says they are going to do something that they will really do it.
Look out for a letter from The Clark Firm, in Dallas TX. My husband is a litigator who will be suing you as soon as he finds the time to deal with a measly little outfit like you. His last verdict was 8.5 mill last week. He eats guys like you for breakfast. www.theclarkfirmtexas.com.
If you had any business acumen, you might take note that it would have been nice to have the business of a lady who hosts around 10 events a year and whose husband is a millionaire. Had you just refunded the pitiful $250.00, you might have had a great customer!
Cheers!
Haley Clark
---
if there was any record of our mistake, such as an email or fax with this special request, we would have taken responsibility. The customer said she confirmed the shipment with one of representatives on friday and she guaranteed delivery for Saturday. This couldn't have happened because this particular representative (our only female) did not work this past Friday. Saturday delivery is not a standard option offered by UPS and has additional charges. Customer was not aware of the Saturday charges so i cant verify phone conversation on a she said / she said. - Liz N.Scranton, PA117Nov 20, 2012
Ordered cutouts for a party...Prompt delivery...cutouts easy to work with and looked great!
Helpful 0Thanks 0Love this 0Oh no 0 - Dave M.Lancaster, PA242Feb 6, 2013Updated review
I reviewed these people about a month ago but for some reason it was filtered.. We needed cutouts in a hurry for an event. The place we had originally ordered them from told us the day before our event that they would not be unavailable. I found these people on the web called them around 2.30 pm and got our cutouts overnignted. They were all very helpful especally Dean. I would reccomend them to anyone.
Helpful 0Thanks 0Love this 0Oh no 0Jan 4, 2013Previous reviewThese people saved our event!!! We had ordered cardboard cut-outs of super heros from another company for an important customer's event. That company dropped the ball and we were really in a bind. With one day to go, we began calling around for Cut-Outs to be delivered to us over- night. Nobody could do it but these guys. We called at 2.00 in the afternoon and by 5:00 the items were picked up by UPS.
Dean from Wet Paint was very helpful and prompt at returning phone calls.
I am not sure why Theo and Haley had trouble but I found everyone I talked too to be courtous and professional I would definitely recommed them. They will go the extra mile.
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