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About the Business
Since '69, Wendy's has been committed to not cutting corners -- on our standards, or our fresh, never frozen beef. And every time you square up on one of our meals, you can taste the difference: Quality is our recipe. From building a better breakfast with fresh-cracked eggs and oven-baked bacon, to changing our fries to serve 'em up hot & crispy, every single time -- we're giving the people what they want. Our Kids Meal? Not kidding around. Our spicy nuggets? Ab-so-lute fire. And, of course, the Frosty is our signature frozen item -- no cold, freezer-burnt burgers over here. All of this deliciousness, *all* for a value that doesn't sacrifice flavor. Swing into your local Wendy's today, or order online to earn rewards in the Wendy's app. Choose Wisely, Choose Wendy's.That's all. You can stop reading now. Go outside.*Fresh beef available in the contiguous U.S., Alaska and Canada.
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- Deshawn C.CT, CT01Jul 31, 2023
Yo next time you guys give me one damn sauce packet for nuggets fries and a burger someone's getting smacked im sick of it. I ain't eating no dry fries any more bc y'all wanna be stingy give me more sauce.
Helpful 0Thanks 0Love this 1Oh no 0 - Moustafa A.Willington, CT1325Jun 1, 2022
Stale nuggets, cold fries, wrong burger orders...thats what you'll get here. I ask for one thing...fresh food. My fucking bun was stale, I ask for no mayo and I get a burger slathered in it. Come on this is insane. I understand you guys are over worked and underpaid but come on. This is bullshit I complained and they offered to make it again but I was already 5 mins away. I picked at some fries on the drive home, and a nugget. Both cold. I don't have time to turn around and wait hence why u chose "fast food." Never again Wendy's you guys have fallen so hard and it's sad.
Helpful 0Thanks 0Love this 0Oh no 0 - Seanne C.Storrs, CT8098Jul 7, 2021Updated review
Fucking disgusting not only was the meat not cooked through but when I called and asked for the manager the guy working hung up on me. Fun fact this just pisses customers off enough to fo certain things like ive contacted corporate already lacking response ill just calm the health department if you cant properly cook frozen burgers you should find a job not handling food hows this location even have 2 stars?
Helpful 0Thanks 0Love this 0Oh no 1Nov 13, 2020Previous reviewFood wise the fries were ok but my watered down sodas are less than impressive (you can't tell them apart) and my sandwich looks horrendous. I'd been looking forward to this and was let down
Update not only did it come with a ludicrous amount of sauce but I've been sick so it came with food poisoning too! YAY - W M.Willimantic, Windham, CT081Oct 29, 2019
This Wendy's has been fire in the past few times I've been there. But the staff weren't at their best tonight. I waited at the front for someone to take my order but no one jumped on the register until a few minutes later. That didn't bother me too much though as much as the attendant at the register.
As I was making my order, the attendant at the register was speaking in a low sort of mumble that I couldn't hear well over the loud frosty machine. I had never ordered this item before and I was having some trouble hearing the options. She seemed annoyed with me, so I switched to my regular order because I thought it wouldn't cause more trouble. The last thing she asked was cash or credit while I was holding a credit card in my hand, which I thought was obvious but I was dumbfounded and asked "What?" To which the lady shook her head and sighed. I told her to have a wonderful day as I left. I hope she improves on her customer service. The fries were somewhat cold and soggy but I can forgive and forget lol. Don't think I'll be coming here for a while.Helpful 0Thanks 0Love this 0Oh no 0 - Silas R.North Windham, Windham, CT01Aug 9, 2020
One word: Awful. Bad service. They got my order wrong, gave me attitude then charged me the difference. The food was served cold, I don't think it went on the grill or even the microwave.
Helpful 0Thanks 0Love this 0Oh no 0 - A B.Manhattan, NY1122460Nov 16, 2017
Yes it's a Wendy's...this particular location gets 5 stars because of the management.. So accomodating and very attentive... Clean place... Friendly staff
Helpful 1Thanks 0Love this 1Oh no 0 - Semper Fi C.Mansfield Center, Mansfield Center, CT0331Dec 11, 2019
Never have baked potatoes. No matter what time of day, season, etc..... Always say they don't have any made, almost ready.... If you ask to have one made, be prepared to wait AN EXPONENTIALLY LONG TIME (30+ minutes). It's to the point they should remove it from the menu at this location forever. Also, service always very slow with at least five or more customers waiting for orders already placed - even when no new customers are placing orders.
UPDATE:. After finding no potatoes ordered single burger. The miniscule amount of lettuce ( thin, single leaf that didn't even extend to end of bun), one small slice tomatoes, and two small slices of pickle added to disappointment. Bun also stale. Seemingly no reason to return. We decided while there we would go to Mooyah's in Storrs/UCONN from now on. They always have all items in menur, buns fresh and they don't skimp on lettuce and other add ons. Bye bye Wendys. Nice knowing you when you were actually good.Helpful 0Thanks 0Love this 0Oh no 0 - Ricky A.Willington, CT87365Jan 24, 2017
Smelled like vomit and they didn't have my spicy chicken nuggets. Boycotting. They have spicy chicken sandwiches, why can't they have spicy chicken nuggets it just doesn't make sense
Helpful 1Thanks 0Love this 2Oh no 0 - David B.North Windham, North Windham, CT01Oct 12, 2019
The last few times I have been through the drive thru, ALL food items were cold. After 9pm, you would expect anything coming from the grill would be hot and fresh.
Helpful 0Thanks 0Love this 0Oh no 0 - Kayla P.Storrs, Mansfield, CT1815Nov 19, 2018
Terrible food!!! Everything was cold and the chicken was hard very disappointing.... the French fries were another story they have been cold and gross the last few times. Normally don't have an issue but lately after 8 I won't bother for a while
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