Waterville Veterinary Clinic

I have had myself and family need Waterville Veterinary Clinic's help an unusually high amount of time over the past six months (with different dogs), EVERY visit is treated like you and your pet are VIPs. EVERY doctor has been outstanding, I do not know how they manage to have so many exceptional doctors and support staff but they do. Most recently Dr. Alyssa Cornelius was quick to locate an injury to our small cairn terrier's leg and was very helpful.

Central New York is blessed to have these professionals located here.

Great, friendly staff, they do a great job of making your animal feel comfortable. Covid precautions are in place, drive up spots, etc.

Since we adopted two Pandemic Puppies, we knew we'd want someone knowledgeable, personable, and who could educate us and keep our dogs healthy along this journey. Kerri Hudson, DVM, came highly recommended by friends. I'm happy to say she's lived up to her excellent reputation. Examples are that she made recommendations for articles to read about things like timing of neutering; house-training; and the embarrassing issue of humping.
The Clinic has protocols for operation during COVID. Check in and care was efficient and simple. Fees seem reasonable, especially for the quality of care given.

I needed a vet that could help me with getting my little guys paperwork for traveling overseas. I wish I could remember the gentleman's name, he was wearing glasses and I'm going to assume he was Canadian judging by the way he spoke. He was extremely kind and helped us with every single step, including doing the research for us. I will be coming back because of him when we are back in town. The front desk staff was also very helpful and kind!

I've now dealt with them three times, four if you include having to cancel and reschedule an appointment with them and having that run smoothly.
Only the 2nd or 3rd vet I've ever seen that doesn't just roll their eyes when you ask complicated questions and assume your other vet is Doctor Google. (My cat was diagnosed with a tummy issue because I work with vets and the main vet at work said 'try this and if it works you'll know' and it worked, and we knew, and the people we saw in Waterville were just like 'yup, yup, yup, that's the right way, yup.') Other vets have demanded expensive tests for things like that or tried to upsell us.
For example, we didn't want our 15 year old cat microchipped because it's a lot of expense for a half-blind old guy who doesn't leave the house, and they never tried to upsell us on it.

I wish Yelp allowed these to go up to 10 stars. That's how good they are. They saved our dog's life. And even if they really didn't, to us they did.

Our dog was blindsided by another dog and sustained what we now know was a neck injury that led to surgery later in the week at Cornell.

Dr. James Gilchrist was there waiting for us at 11 p.m. on a Saturday night as we carried our girl in, unsure why her eyes were beat red, her breathing was heavy and she was unable to stand. He did a great job of stabilizing her and kept her overnight. When she was unable to stand the next day he recommended she needed an MRI.

As we waited the painfully long 48 hours to get an MRI for Apple, Dr. Gilchrist and his team took care of our dog and even came to open up at 3:30 in the morning due to the early morning MRI in Rochester.

Our dog is now on the mend and going through a few more weeks of crate rest and at-home physical therapy as she recovers from a disc injury. While the care she received down at Cornell for the surgery was top-notch, our longest-lasting memory about how our dog was given the chance to walk again will always be the emergency care that Dr. Gilchrist provided, all at fair prices.

Took all my animals to this vet for many years and was very happy until recently when i found out Dr Gilchrist sold the practice. Took my pregnant dog there for a c-section on sat aug 19, and the nurses there could not get a vet to come in and do the procedure, because it was a very nice day out. So the dr there(i think she was) did the procedure and sent her home 3 hrs later. The next morning my dog was having complications and i called (as told to do) at 6am sunday morning. The person who answered said bring her in at 10 am because thats when she'll be there. Well my dog died at 8am. Anybody who expects the same care as Dr Gilchrist provided should be aware..

Excellent vet and great staff! My parents have been taking their dogs there for years and always received excellent care. I now live in NYC and have a dog of my own. She was having a lot of issues with her anal sacs and it would have cost me $2,000 in NYC to have them removed, but it was only a couple hundred at Waterville. Dr. Gilchrist is great - he always takes the time to answer any questions I have clearly and without arrogance. I now call him with any questions regarding my aging "child" rather than the vet I have in NYC because it won't cost me money just to ask a question. Nor will he make me feel like a terrible pet parent if I opt against expensive medical procedures that really wouldn't make much of a difference in my dogs overall health. I just wish I lived closer to be able to access this quality, affordable pet care with more regularity.

Our first visit to the Waterville Veterinary Associates with our puppy Ellie exceeded all expectations. The reception staff helped me protect Ellie who isn't fully vaccinated by allowing us to wait outside. The vet tech actually came outside to greet us and lead us to an examine room with its own entrance. Dr. Harfoush was very attentive and answered my long list of questions. He spent extra time educating us and addressing our misconceptions. Every part of the experience conveyed that the staff at Waterville Veterinary Associates are professionals who care about pets.

I live about 45 minutes from the Waterville Vet Clinic and I actually have a vet a few blocks away from my home, but the prices for the services I needed were so good that it was more than worth the drive. I was very glad that I made the trip because the service was as good as the prices. When we arrived with our litter of golden retriever puppies, the staff pretty much stopped doing what they were doing to welcome us and see the pups. The staff were all very friendly and took the time to answer all our questions and explain everything we needed to know in detail. The clinic was very clean and modern, and all the employees we dealt with were very pleasant. I would highly recommend the Waterville Vet Clinic to anyone in need of veterinary services.