Watch Co

Convenient and thorough watch battery ($26) replacement. Offered to do the work while I wait (20minutes) but I chose to go back next day.

When I went to pick it up, the gentleman took my watch out of the secure bag and checked that everything was working before he gave it to me.

Was flexible to have me pay when picking up the watch instead of paying in advance which I appreciated.

Friendly, helpful, professional, thorough and quality work.
I fully admit that these days I wear my Apple Watch 24/7/365 except for the few minutes each day when it's charging, but some events and outfits call for a proper OG watch for style.

Tip: enter off the 17th street mall entrance halfway down the block, not the big corner entrance.

They've lots of other watches and related gadgets for sale as well.
Next time I'll see what other watches they might have to pique my interest!

Great service with a vast selection of time pieces.
He showed us a number of pieces before I ended up with this gem.

Great place to get a quick and easy battery replacement! I have gotten 4-5 batteries replaced and some crystal work. I was surprised to get them back so quickly, at a relatively low rate, and how helpful the staff is. Highly recommend!

They sent me the wrong item completely so I requested a return, they were prompt with return instructions which included me paying for postage and being reimbursed when the item returns to their warehouse. Several days later I notice a refund of about 85% of my purchase price. They said the glasses were crushed and that they were charging a restocking fee and would not refund for shipping as promised. They criticized the way it was packaged and said it was my fault when I put the glasses back in the exact same shipping material they sent it in. Mind blown. I asked for pictures of the broken glasses to verify the situation but they won't. Crooks. Again this all stemmed from them sending the complete wrong item to begin with!!!! So I lost about 35% of the purchase price.... Unreal.

Yelp reflects the true and more accurate depiction of this company's lack of customer service. I've shopped with them once and would never do it again. Try more reputable watch companies that are online, don't waste your money or time with this place.

Cheap Brands and expensive prices. Only brand worth considering is Hamilton and they only have about 20 watches. Their prices are the same as Macy's; full retail. Swiss Army watch band cost me $80. Way overpriced.

I would recommend going to Macy's. Heck, they're the same prices, have a more extensive collection and sell the same brands.

I sent my Eco-Drive Citizens watch to be repaired by the Watch Co, Philadelphia, PA in mid-February. The representative told me that the watch has to be sent out to the "lab," for a replacement Solar-Powered Battery Capacitor where I was charged $250.00. I understood the charges and fully accepted them. I know how great this watch works as I never had a problem with it over the past 10 years of traveling the world with it on my wrist.

I received the watch back in early March but did not accept it as I noticed the date was set incorrectly. *A few days later, after day-light -savings-time, DLST, 3/12; I went back to the Watch Co, Philadelphia PA, inspected the watch and I once again declined to accept it. The discrepancy clearly was that the time and the date was not set up properly therefore the functionality of DLST is inoperable. The Solar Powered Battery Capacitor, power gauge reads, low (red) after the fact that they allegedly made the repair. Lastly, the second hand, skips a second every time it rotates around the watch.

The Watch Co, Philadelphia PA, informed me that the watch will have to be sent back to the "lab" for repairs which would take another 3 to 6 weeks. The Watch Co, Philadelphia PA also mentioned to me that the "lab" my watch was originally sent to is an authorized dealer that Citizen has partnered with for retail, service and repairs. However, this second time around for additional repairs; setting the functionality of SECOND HAND, DLST, DATE, and TIME; my watch will have to be sent to Citizen HQ in Torrance, CA.

After paying $250.00 plus the hassle of going back and forth to the Watch Co, Philadelphia PA asking questions about service, repair, and fees. Take my advice! Go somewhere else to have your watch fixed. I trusted this business to perform the proper repairs to my watch. The battery which cost $250.00 is not repaired and the watch overall doesn't function properly. When you ask Watch Co, Philadelphia, PA to send your watch to Citizens HQ on your behalf for repairs and service. They will charge you additional fees. You won't get a refund for repairs and service that they performed on your watch in their "lab." But they will gladly tell you that the watch is beyond repair and advise you to ship your watch to Citizen HQ, rather than admit they performed poor service and repair as well as provide you a full refund.

*Normally the watch would automatically set itself to day-light savings time, DLST to the correct date plus when going through different time zones around the world you wouldn't have to manually change the time.

I received good service at Watch Co. when having my husband's watch band and battery replaced. Mattie (sp?) the lady at the front was very kind and I got in and out of there quickly and the watch works great.

A nice selection of Citizens Eco-Drive, too.

Very nice lady fixed my watch in 3 minutes. She kept calling me the wrong name but that's ok.

Worst service. 5 weeks to replace a crystal. Lots of "yes" employees until something goes wrong then they know nothing. Can't deliver as promised.