Washington Marriott Georgetown

Above average customer service provided by Aretha and staff.

Large hiccup w room request.
I booked 2 rooms in advance w the request of adjoining room and extra towels.
Show up to hotel and neither request displayed in system.
Arrived at 4pm (check in time).
Rec'd 2 rooms side by side w/o adjoining door.
Disappointing but was better than the separate floors initially offered.
We were given a token for inconvenience of waiting w additional hours.
Token could have been much better for time wasted w the 4 of us being displaced but ok, I guess.

Never rec'd extra towels as requested but that's water under the bridge.

I do appreciate Aretha attempting to do her best of her ability to right the wrong.

Rooms 646 and 648 (2 double rooms).
Spacious, clean, comfy, in room fridge and quality toiletries.
The rooms were definitely 5 out of 5 star quality.
Clean hallways, 3 speedy elevators, connected garage, prime location.

On-site restaurant bar, conference rooms, etc.

I would definitely stay again.

Stayed here for a conference. The room was a decent size. The bathroom was small with little room to move. The valet parking garage was expensive and slow. The meeting rooms were nice. They have a good conference center on the 2nd floor. Service in the lounge was slow and the cup was cracked.. Took forever to get a cup of coffee. Unfortunately they use feather pillows of which I am allergic. When I asked the have the room defeathered, they brought up more feather pillows! I was more impressed with the meals that anything else. We had two luncheons and a banquet. Service was questionable but the food for the conference was delicious.

Dirty tired worn out Marriott highly trafficked with poor maintenance and poor restaurateur staff and tired interior.

had a company event here; the establishment was very nice so much space and room and the food they cater to us was pretty all right. We got about three options two were vegetarian which was appreciate.

Highly recommend staying elsewhere! I made the mistake of staying at this location for a week last month. The service was mostly good, but with one glaring problem- the hotel requires valet parking and that service is absolute trash! It is quite expensive and what you end up getting for that price is idiot valets eating food in your car and curbing your new rims. I found a half eaten sandwich in the passenger seat of my car when I picked it up one day, then at the end of my stay I found the curb rash where some moron ran my nearly brand new Acura up against a curb. I emailed the hotel general manager and she ignored my email entirely. I've been fighting with the useless idiots at Park America, the valet service, for over a month. Trying desperately to get compensated for this damage!

Due to the chaos of the past couple weeks, the Florida National Guard was staying at the hotel and the regular guests were upgraded to make room. As a result, I was upgraded to The Indigo Suite.

Sadly, the room was definitely style over function. For instance, someone thought it was a good idea to place the coffee maker on the one shelf not near an outlet. So I can make coffee in the morning, I had to move it elsewhere. Speaking of shelves, there were none in the bedroom. They were all in the combined living/dining room. The bed was sandwiched between two nightstands with an USB port and dual outlets above them. Although only one nightstand had a working outlet, the other had an alarm clock with dual outlets. So it did not end up being an inconvenience.

I assume in the name of being eco-friendly, the shower had refillable canisters attached to the wall for shampoo, conditioner and shower gel. While it may work for shampoo and conditioner which seldom requires more than a single pump, it is a terrible idea for the shower gel. Its canister was barely a third full. Housekeeping did a terrible job at making sure these canisters were filled for the next guest. Remember when hotels would provide the useless shower caps? How much would a small bath sponge cost them? Rather than provide one to apply the shower gel, a small square towel was decoratively placed on a shower tray.

It was a good thing I checked the folio prior to checkout. As my package included a $10 credit for food and beverage, I was surprised to see a charge for the snacks which I purchased from the pantry. I had to inform the front desk to remove the charge. Also, my package included a 6am early check in and a 6pm late check out, but the front desk had my check out for 2pm.

For the cost of a night, I definitely expected more.

I got nothing against the hotel, although it's outdated and there is no breakfast, I found the front desk staff incredibly "casual" as we are best friends and not professional.

My room was impeccably clean. The sheets were changed and I can clearly see how crisp it was. I was impressed at everything from the moment I stepped in and from the moment I stepped out. It was nice seeing the windows cleaned in the afternoon as well and it was quiet throughout the night. I think I will definitely stay here again.

There are simply not enough stars to truly capture the wonderful experience that I've at the D.C Marriott at Georgetown. For starters let me give you a little context to help put things into perspective a bit.

We are sponsoring a trip of nearly one hundred students. So while I anticipated that coordinating the keys for the visit would be a challenging experience. That was not the case at all. Lucy was wait for us at the doe ( insert the "How Bout Dahl" iconic MEME). She was sooo patient and kind with addressing the various unexpected occupant changes.

It was such a great experience. Jessica was also a pleasure to work with when it came time for me to enter in my Bonvoy membership information.

Super thankful for such a pleasant experience. Will reccomend all family and friends to check out this location.

All other things considered

Atmosphere - 5/5
Room Quality- 5/5
Parking - Chille it is DC

I stayed here for the weekend and the hotel was generally clean. My room was clean, spacious, and comfortable. A big plus was no shower curtains. I would stay here again for sure.